The following post is a collaborative effort by myself and David Klein (DK), who does far more Facebook advertising consulting than SEOmoz. He recently visited with the Facebook crew and has been helping more online marketers get comfortable and invested in the space.
As I've often said in the past, traffic that is delivered to you by Google/Yahoo!/Live is highly targeted, generated by users, has a clear intent/focus and is easily trackable & quantifiable. That's a hard platform for any other marketing opportunity to stand up against, but Facebook presents some unique opportunities and we'd be remiss to ignore them.
In SEO, a big challenge arises if your site is new, in a competitive field, and has few links going to it. Over time, following classic SEO advice - building accessible pages with good content, earning links, measuring and improving - can take you far, but what are you going to do in the interim? PPC marketing is an obvious choice. With paid search, you bid on keywords and your advertisements will draw some traffic from the SERPs. This is a workable strategy, but as virtually anyone who's entered a competitive arena realizes, investing in PPC can be hard, even in the short run. Margins are tight, profits are slim and the competition is fierce.
Social media has become the default fallback - a playground where emerging entrepreneurs, consultants, companies and yes, of course, scammers, are flooding with investments of time, resources & money. My belief on this has always been that an investment in social media marketing demands a clear path to ROI, or at least, clear goals & metrics. If you can establish these, Facebook, with its hundreds of millions of users, makes a compelling case for investment:
SOURCE: Social Networking's New Global Footprint
For more insight on this phenomenon, I also recommend "Social Media is Here to Stay, Now What?" from Danah Boyd of Microsoft Research.
We've talked plenty in the past about strategies for Twitter, Digg, Reddit, StumbleUpon, Delicious and others, but Facebook (and in particular their advertising platform) has gotten a bit of the cold shoulder on SEOmoz (save for a good post by Danny and another from Jane). Time to rectify.
Facebook advertising differs from traditional paid search advertising in that instead of bidding for certain keywords that people are searching for, you are bidding on the demographics of the user. The demographic filtering technology is still in its infant stages, but even so allows you to target your ads to a specific age, sex, and even things like what school they attend or their sexual orientation. The strategies for advertising in this direction are still being developed, and the competition is still far less than you will encounter in the paid search area.
First, let's check out Facebook Advertising's targeting platform in the campaign creation process. I think this really shows off the potential value:
Why is this powerful?
- The demographics are far more accurate than most data (age, sex, gender preference, relationship, etc.)
- The deep data - being able to choose to market to employees of specific companies - should be an amazing tool for the right advertiser
- The keyword associations that people have with their Facebook accounts are correlated quite highly with true interests
- The "approximate reach" number gives you great insight into your target market size (even if you never place an ad)
David has a lot of experience with organizations and individuals who have been highly successful using this strategy, and others who have blown significant sums of money because they did not do this intelligently. If you're open to some experimentation with Facebook, here are David's top recommendations:
- Don’t put all your eggs in this basket. (Facebook advertising might not work for your product.)
- Keep a short leash on it. Put the daily spending budget into place at a low level while you see how much traffic and at what cost you will get it. Keep a close eye on your campaigns, especially the first week. (Weekends can vary drastically from week days.)
- Be creative. You will most likely be spending dimes on the ads, and there's almost nothing to lose if they don’t work. This is a perfect chance to take a risk (providing you are following rule number 2!).
- Think like the user. Put yourself in the mindset of the people who would buy from you and ask yourself what their demographics would be. If you are selling toasters, females in their late 20’s and early 30’s will be much more likely to buy one than males who are 16.
- Use great images. The wonderful thing Facebook ads open up is the ability to use images easily. For very low costs you can find images that you can purchase the rights to, and use on your ads.
- If it doesn’t work, don’t despair. Facebook advertising is changing quickly, so if your ideas don’t work today, come back in a month and try again, as there will probably be new tools waiting for you.
And some of my thoughts:
- Creativity is key here. If you can find the type of ad that Facebook users will click, that's one thing, but if you can build something they'll click, engage with (or buy) and help you spread, you've got something far more exciting.
- The joint levers of keywords and companies seem like a powerful tool for the right campaigns. If I were trying to reach Google employees with an interest in web spam, for example... :-)
- If you need raw awareness and branding and are willing to be edgy enough to appeal to Facebook's major demographics (the youth), I believe this is a powerful platform.
- I love that you can spend a few dollars a day and be in front of thousands of people - that's just begging for some experimentation - and, I think, someone's going to find a way to use this for linkbaiting (just think if you use keywords like "blogging" - you directly target the Linkerati!).
Many thanks to David for working with me on this post - I hope to see some interesting examples of successful campaigns over time. If you have any experiences to report, please do so!
One thing marketers need to realize is that unlike Google, users on facebook don't want to leave the site. With Google the goal is to redirect the user to another site as quickly as possible. Facebook's goal is to hold the users attention as long as they can.
When creating an ad on fb you should consider linking it to your facebook company page instead of your off page website. This way the user remains within facebook and can continue utilizing all of facbooks functionality.
Great advice Radium. I have been thinking that I might implement something similar. Do you have any stats or feedback you can share that go along with this?
The key to Facebook success is great targeting. The only case where Facebook doesn't work is when you have an event-driven product/service, where you have to hit people at the moment of decision. That's where traditional PPC works.
If your CTRs or conversion rates are too low, then look further into your targeting. If you're not keyword targeting, you're not hitting the your niche as specifically as you could.
We've been able to get Facebook to back out for local clients of all shapes and sizes, including national chains. I'd almost prefer that folks on this thread continue to lament how it's not working for them--- to create the perception that it's too difficult to advertise on Facebook. That will preserve the current situation of cheap traffic and decent conversions.
Danny Dover-- great note on party tonight/hangover lexicon chart-- I'm going to use that in my SMX East preso, if you don't mind.
Advertising on Facebook may also provide a good platform for some link bait material...especially if you're targeting the right demographic. May not get as many links as getting Dugg but I see some potential.
Interesting thoughts. Across the pond in the UK we have tried doing some very targeted campaigns using Facebook.
Unfortunately we have had little success the link below gives you our findings to date.
https://wardlovett.blogspot.com/
However for very broad brush focus group information we have had more success.
Maybe a UK micro problem but I suspect not..
Omar,
Good point on linkbait-- even more powerful about Facebook ads is that you can send people to your fan page. Once they fan you, you can treat Facebook like a giant email autoresponder. We've found great success here sending folks to a fan page versus off-site.
Interesting - and agreed that Facebook got a cold shoulder on Moz for some reason, not valid considering that its such a magnet on the web for "average joe".Couple of things I find really fascinating about facebook - the Lexicon - you didnt mention it! And thats quite a useful tool to track trends and buzz, also you can pull interesting info as most people use the wall as a conversation tool (think twitter on a grandiose scale) - so any brand monitoring you do on twitter... why not on facebook?
My personal favourite is doing emotional keywords- such as kiss vs hate (everyone hates a little less at christmas and kisses a bit more, and people just dont hate as much as they did...)
Also you can get some good ideas for keyword research and product interest in Facebook Ad's.
As to the Ad's - I've run some before, and the survey's - and its quite variable in its success at times.
Best place to chat about the Facebook platform is usually at the Facebook Garages (the one in London is very good).
Edit: BTW you have to be logged into FB for the lexicon links to work properly
I think this is a fun tool to play with but it isn't professional grade quite yet. Without numbers, the tool is drastically limited. I am looking forward to an update.
BTW, check out Party Tonight vs Hangover. If that doesn't explain the Facebook demographic, nothing does. :-)
Whatever demographic group I'm in must really like getting laid off and showing off huge fanblades of money they made using basic computer skills.
How depressing.
I've been running a dozen campaigns for two weeks. Yes the CTR is low and yes it looks like facebookers are not in a buying mood. I've only sold enough product to cover the cost of the ads (just). Think what I'll do now is buy ads to promote my product page Don Draper for President! I've tried it with this site and it's going nicely.
HI Rand,
Thanks for that, quite interesting stats on this post. We ran a campaign on Facebook for national company in the UK, and at the same time a compeititor did too. What did strike us at the time was that because this was targeted to people who had mentioned they were interested in the subject area the adverts seemed to only appear to their competition! Infact, if I go onto Facebook now, I get adverts for other web designers locally to me.
I think given the right audience selection Facebook offers a great way to target the people you want to, but the CTR in my experience are very low (compared to AdWords for example).
Thanks for your insight
Hi Skolzie,
I wonder if the low Facebook CTR is because the same ads are being displayed to the same users that have already seen and tuned-out the ads?
@Skolzie and @Realicity: I noticed the same thing whilst running a geo-targeted campaign for an independent career college. The CTR was incredibly low in comparison to AdWords.
The reason being is that AdWords ads are displayed when a user is actively seeking that query e.g. interior design school (note: I am only talking about AdWords being displayed in search results and NOT the content network). Whereas Facebook ads are shown when a user is checking their friend's recently posted pics (or whatever) and NOT actively seeking info on an interior design school. If they happen to be interested in an interior design school and click on your ad, then it's a bonus because in most cases the Facebook user isn't actively seeking what you might be offering.
It is true that you can target users interested in interior design, but the reach is really low (in Canada at least). Also, not everyone interested in what you are selling might have it listed as one of their interests.
Overall though, the cost really is low and worth giving a shot. Just keep track of your conversions and see if you get good ROI.
Steph,
The low CTR is likely a factor of targeting that is too general. We can get 1-2% CTRs on Facebook when we keyword target down to a profession or interest. Without that level of precision targeting, you might see only 0.1% CTR, which is akin to Google content network.
If you're coming to SMX East this week, hear me speak about Facebook ads with Danny Sullivan.
Hi Dennis,
Is it not in essence very similar to Google's Content Network?
I am contemplating using FB but it looks like these ads are quite intrusive. Agreed you can make highly targeted ads but even ads using the birthday targeting that say:
"Happy Birthday, click here for a free widget"
are intrusive. This would lead to lower CTRs when compared to traditional PPC when people are searching for the item.
G
hi Rand,
thank u for the post,
i have been using facebook for about 6 month.
the cool thing about it is the target audience which its pretty good for us because we target people from 18-25 from all over the world and its powerful tool to bring visitor to ur site, and i think after my six month experience that facebook ads its kinda like brand awarness, its difficult for visitors to Convert to leads which mean a very high bounce rate. also one of the bad things in facebook ads is ur actually cant calculate or even provide u with a way to calculate ur ROI thought its a very very low CTR.
W.D.
Hi there,
Great info. I didn't knew about this : thanks fro bringing it up. I consider this to be very useful. Targeting demographics can open new doors. It's like saying that I want a TV ad that is showned only for this kind of people. I think this kind of publicity works great for products that respond to basic needs and that can be bought anytime : books, music albums, website promotions and so on. I'm thinking that a more defined product (something that people need in certain moment) will have to be advertised much more carefully.
Thanks,@TomaBonciu on Twitter
We've been using Facebook ads for a while for a purely brand recognition campaign. Everyone I've talked to who has tried Facebook ads has found the actual clicks have poor conversion rates but if you want to get your brand in front of a targeted set of users you can get huge numbers of impressions for a very low cost. Essentially we have had about one million impressions where our brand has been exposed to users who might be potential customers, for about $100.
Rob Woods
@robdwoods on Twitter
Hey everyone,
First of all, great article. Definitely answered some questions I had regarding FaceBook advertising as I was considering working with a few of my clients to consider pursuing it.
A few questions that hopefully someone can answer though since I am still in the research stages:
1. Is there a fee to even set up a FaceBook advertising account? In other search engines (i.e. Yahoo) there is an activation fee so I was not sure if this is also the case with Facebook.
2. I believe there is an analytics tool within FaceBook (correct me if I'm wrong) to analyze the advertising stats, but can FaceBook PPC stats be sent to Google Analytics similar to what is possible with Yahoo!, MSN, Ask, etc? That way all statistical data for all PPC engines a client may utilize is available and easily analyzed within one, central location.
3. FaceBook ads can be just text ads, correct? There is no need to have an image unless of course it boosts the opportunity for conversions, clicks, etc.
Thanks everyone
Excellent article. If you need assistance with Facebook ads - best practice, targeting etc. - and are based in the UK/Europe, please contact Alex Wright: [email protected] or 020790258418.
Andy (above): the ads can be text only, but they don't get the response that images do.
Good Article, this is something that we will all have to get used to and figure out how to like it. Clients are very interested in it right now and its hard not to condone the excitement. With the ability to drill down on the demographics it could offer some great complimenting data to other forms of paid search.
While facebook is an option, I don't find them useful for advertising purposes. And I definitely wouldn't call their advertising "deeply targeted."
It may work if you are selling t-shirts or cosmetics, but it's not going to cut it when you are a niche company. That's when you can see how NOT targeted their advertising is...
We've actually had pretty good luck using facebook ads alongside other paid search engines.
We've found its best to target as deeply aspossible, even set up separate campaigns for different target groups.
It does deliver tonnes of impressions, which is good, but we've been happy with the ROI and conversions it's delivered. Pleasantly surprised in some cases.
Hey,
just wanted to add somthing to this. When you think about what picture to add to you ad, you should consider a clear, product only picture, that will make it very clear that its an advertising, because if you use some generic pictures, people will click on the ad, not knowing its an ad, so you will get a high CTR but a low ROI and a high bounce rate.
The FB advertising has done some great things for me, but on the other hand the buying slowed down in a couple of weeks, I feel like I reached a limit on the small number of Slovenian women on FB...
Well, hope you find this useful and good day!
Hi,
I just started using Facebook as platform to deliver content from my blog 1 month ago. I publish feed and videos from youtube.
I have noticed that the traffic have been increased in a 50% and the feed subscribers in a 200%...
I think that nowadays Facebook is a great way to tell the world you are here.
Roberto.
https://www.recetasonline.net
Thanks for the article!
This is a great way to target your specific audience - I hadn't realised just how many 35-49 year olds were joining Facebook - I assumed wrongly that it would mainly be younger people.
Can't say I have much time for Facebook myself, but whenever I have gone on there I always see the same two or three ads - which I've never clicked on.
To success with "social networks base advertising,I disagree with advertising "dubbed adwords.alternatively I think better for facebook to dubbed socialmedia advertising type with there "word of mouth advertising"I think this is better for facebook then "targetted audience with low cost
Hi Rand,
Great thanks for shairing this helpful info. I apply demography in my FB ad. I really surprised how much effective it is. This reduces my cost as well as make my ad more reachable to the proper customer.. Again thanks...................
Thanks for this interesting post.. Facebook is indeed a powerful marketing strategy that we can use, especially today that over billions of active users are using Facebook. However, the challenge now is how you can catch their attnetion. I find this https://www.facebookmarketingresourcecenter.com/2012/02/27/facebook-marketing-information-gist/ really helpful too..
Great post! Interesting process, love to make it.!
Facebook Advertising not only gives you and your business wonderful results, but with it, you can only advertise to people who are interested and willing to buy your products. Additionally, you can also target the gender, age, and location of your clients or customers.
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I tried facebook ads network by using those free credits, but no success. conversion rate was extremly low! I guess I must promoted the wrong niche.
In terms of traffic facebook is really good, generating millions of groups, its is good idea for them. i'm i right in saying that bussinesss can add information to a blank canvas such as photos videos and music?
This is interesting..
I'v been using facebook for more than a year now but never knew this functionality.
This will certainly help.
Thanks!
Great article. I couldn't agree more with this. We have done this for a number of our clients and had a huge success. Honestly, I can't believe more aren't doing it!
Thanks, @3rdidea on Twitter
I write a blog about ships and nearly every big ship officer went to one of 5 maritime academies. With facebook I can serve ads to only graduates of these 5 schools.
Very effective!
Facebook has been recently banned during 9-5 business hours at alot of businesses here in OZ - to much writing on the wall during work and not enough productivity:(
I know a lot of people who now work 8-6 as a result of the ban just to feed their Facebook adiction.
I agree that Facebook is a powerful and affordable advertising vehicle for a lot of businesses not only with the ads but also link baiting with the use of widgets.
The Burger King "Delete 10 friends" for a whopper campaign is one that comes to mind.
I agree with this... In 20-25$ per day you can reach millions of customers. Also if you are tageting youth then this is really a good option.
I've been noticing the FB ads recently and I'm seriously considering giving it a shot. Thanks for the post with addtional info on the ads.
I have been apart of only 1 Facebook campaign and here is my feedback...
The campaign was for a new Restaurant and targeted Foodies in the metro area. Conversion tracking for this site was sub-par due to the 3rd party Reservation System. The trackable goals and ad targeting that was established was for selling gift cards online that would be mailed to the customers. The conversions came to about $100 in ad spend for each $100 Restaurant Gift Card with a bonus of $100 in other gift cards. Not a great ROI.
I would love to hear and learn from anythoughts or feedback you might have.
Like I said this was the only Facebook campaign I have been involved in, but I will try more in the future.
Good stuff there Rand.
Now is definitely the rosy days of Facebook advertising, it's new, it's rough round the edges but eventually the pricing will go up and the editorial guidelines will make it restrictive. Think Google c. 2003/4, Goto.com c. 1999/2000
As everyone has pointed out, local and niche will be where the best results come from.
I spoke to someone from Facebook today and they are looking at introducing API, bulk upload, agency accounts (they realise already the value SEM agencies can bring to the table) and other stuff. They are keen to engage with the SEM community which means if it sucks, it's going to be our fault.
As a footnote I did some research over the last few weeks in respect of which countries have which number of Facebook users and their stated number of 175 million is spot on, but increasing rapidly. Some other interesting points to note, India and China have less than 0.2% of their populations using it whereas in Scandinavia they are up near 50% penetration.
The stats are at https://www.globaldirectmedia.com/blog/index.php/2009/03/07/facebook-facts-and-figures/
Cheers.
Thanks Rand,
Nice post of Facebook Advertising.
I think Facebook Advertising will helpful to more to those businesses who are selling products for the youngsters people eg. T-shirts, Sports Accessories. And also it will helpful when we want to sell our products in particular city or state eg. London.
But if we have business of technical industries like as eg. Transformers Manufacturing. At that time I think Facebook advertising will not help more... in this kind of case Google PPC is better.
Yeah I would agree. I think where facebook is going to shine is on regional/local and specific service advertisement. People probably aren't going to buy for example a GPS unit advertised on Facebook; they'll look at it and then go compare prices/reviews etc. using a CSE or other site. (However an ad saying "Which GPS is the best? Click here for links and reviews!" might work)
However, if they're looking for a wedding photographer in NW Spokane, that's something I can see Facebook nailing. Especially if they look up the photographer and find out they're friends of friends, etc.
So to me the real strength will be unique products and services; say for example a knitted cap with the mario mushroom on it might be more successful than transformers and industrial equipment.
Thanks for the encouragement Rand. Been thinking about using facebook marketing for a while but I've always been a bit hesitant. But now you've gone and laid out the facts, I've become pretty convinced it's a good idea. Cheers!
Interesting stuff, it's something I might play around with for my affiliate campaigns.
Do SEOmoz have any plans to run facebook campaigns? Would be great to see the results of that if you do decide to run them.
Depends how many people put "SEO" on their profiles - which i think is relatively low... Although I deliberately put a load of keywords on my profile to trigger ad's so i know what people are advertising...
You can get $100 worth of free Facebook advertising courtesy of the Visa Business Network. Go to their fb page, add the app and fill out a profile with your business details.
Enjoy!
Can you delete my double comment please? It makes me look like a noob! :-p
I have been seing many Doubles lately. Did you hit the submit twice or is it a SEOmoz glitch?
Yes,
I can see branding with this. But these sites are notorious for low CRT and even lower Conversion Rates.
Linked in has a similar program where you can pinpoint demographics, companies etc.
The problem is who is reading the pages and what are their goals? Facebook users are looking to hook up with old flames and cheat on their spouses. Linked in users are looking for jobs and consulting gigs.
What would I sell on facebook? Condoms, Marriage Counseling ebooks, and Computer monitoring software so I can catch my spouse trolling for tuna.
Linkedin? I think I will opt for Resume writing services, headhunter services and Credit Counseling, Bankruptcy lawyers and IRS settlement workout services.
I've used this for several political campaigns. We were able to target specific demographics, including a specific message for "conservatives" and another for "liberals", by using keywords. And we weren't wasting advertising money targetting those that are too young to vote.
It seemed to work out in every case to build a strong support message to exactly the people we wanted.
Clearly tieing in a complete online marketing initiative or overal strategy will make Facebook one of the prime places to get a social aspect working for you, especially regarding word of mouth and the appeal of a unique tool or info piece.
Not to mention, behaviors will be an interesting connection for SEO knowledge as they both will require a different mindset and lots of testing!
I am pumped about this. I'm actually about to start a new blog in the next couple of weeks.
I find the CTR extremely low on Facebook. It's probably due to lots of users being extremely casual and the average user being an addict and seeing the same ads 100 times a day lol.
Great post, thanks alot. I'll deffiently be trying out some advertising :P
Right on! We have found that the picture you choose does dramatically change your CTR. We ran the same ad copy with 2 different pictures and the CTR improved 50%. It is nice to be able to test for cheap :)
We just started using Facebook Ads and I never thought about putting linkbait and targeting the linkerati. Great Ideas!
So far, we've had good results with our clients. We make car dealer sites and its' funny how the age seems to matter a lot... For example, the cheaper cars, especially Scions, seem to appeal to the younger crowd. Luxury brands get click throughs from everyone but only the older people tend to contact the dealer and buy the cars.
Thanks for the post and I really liked the comment "Facebook advertising might not work for your product."
I am so tired of upper managment asking me to try FB and Twitter because it has been all over the news. Our site (and product) isn't very good for these types of sites, especially when our goal is to get a sale! It might be different if we were looking for user engagement or brand awareness.
Anyone have an article which highlights the reasons NOT to use Facebook or Twitter? I would love for that to end up in my manager's inbox. =)
nice post, i think being able to target demographics is great, especially since facebook has been open to everyone for a while and not just college students like it used to be. i agree that this could be a powerful way to get the word out on age and gender specific campaigns.
We've actually had pretty good luck using facebook ads alongside other paid search engines.
We've found its best to target as deeply aspossible, even set up separate campaigns for different target groups.
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Great ariticle. I have heard about facebook but never checked it out. After reading this I will be checking into them.
Facebook is a great place for relevant traffic, without the need to pay for ads! There are millions of groups associated with all kinds of subjects, so whatever niche you specialise in there is usually a collection of individuals talking about it somewhere in the facebook empire.
I went on the other day (on behalf of a client) and searched for a group relating to his product. Sure enough there was a few so i sent a few messages to the group admins requesting to be made a mod. Some of them were kind enough to approve me and I got to drop some shameless adverts and links back to my clients site.
All unsolicited external links are nofollowed or go through blocked redirects. About 6 months ago you could drop dofollow links in the groups "links" section but it didnt take long for FB to sort that out!