Rand, how on earth do you expect me to complete any solid keyword research when you assign me a task that involves Facebook? Luckily, you asked me to review the most successful Facebook applications. I'm one of those people who have shied away from adding applications to my Facebook account because I remember when Facebook was like a rented apartment where you couldn't even move the furniture without incurring the rage of the landlord. I remember when they added photographs but forgot to make security measures to ensure that strangers couldn't view each other's pictures. That was really fun, in a creepy stalker type of way. I remember the days before status updates, SuperPoke and Ninja invitations.
In case anyone is still unaware of Facebook's developers platform, the popular social networking service now allows anybody and everybody to create applications. Users install applications on their profiles that do anything from display their resumes to search Wikipedia. There's no limit on the number of applications users can add, and the good folks over at Mashable put Facebook to the test by installing over 200 of them.
The interesting thing about Facebook apps is in the question of what makes a certain application viable, popular and successful. The simple variety isn't terribly tough to make and although the idea behind them is similar to that of creating widgets for MySpace and Bebo, there is generally a feeling of interaction involved in a lot of the applications. Most of the time, they're spread virally: when you add an application, it appears as though you have to invite your friends to add it as well. Obviously, people will also notice the applications their friends have added and adopt those that appeal to them.
From what I can see, many of the companies who have leveraged Facebook applications in the best way have done so by treating Facebook as both a community separate from their external website and a gateway to that website itself. A great example of this is the Pandora application, which is currently gaining popularity within the Facebook community. Upon adding the application, every significant action a user can make will take them to Pandora's premier website. Users can chronicle their favourite artists and songs, and add albums to their posted items via Facebook, but in order to listen to full songs, they must visit Pandora.com. Pandora, who serve ads on their site and offer a premium subscription that provides advanced features, have a lot to gain from sending traffic from Facebook to their own domain. This application only has
An example of the depth of information available inside Pandora's music discovery application
Despite the fact that Pandora and iLike are both music applications, other businesses and individuals can learn from the tactics they've used to harness an audience. Some features that help an application become successful include:
- Allowing interaction or competition. iLike's music recognition game gives players a set amount of time to identify a song, keeping track of users' statistics like percentage of correct guesses and time taken to identify songs, as well as creating a competition between users and their friends who are also using the application.
- Suggesting similar applications. Along with an application that shows which cities you've traveled to (as is run successfuly by TripAdvisor), either incorporate or cross-promote similar applications that are about a related subject. While using TripAdvisor's application "Cities I've Visited", users are invited to try TravelPod's Traveler IQ Challenge. While cross-promotion is horribly annoying when a video application tries to have you add a box showing biblical quotes or pictures of cute puppies, people will not react nearly as negatively to being shown similar products to that which they're currently playing with.
- Incorporating outbound links. Like Pandora, you want people to naturally migrate from the Facebook application to your website. As is shown below, Pandora's growing user-base at Facebook has resulted in an increase in their premier website's traffic. As if you need to be told, the red line indicates when Pandora's Facebook application became popular.
Adding iLike.com to the mix shows the difference in traffic when a service virtually forces users from the application to the premier website. iLike is many times more popular at Facebook than is Pandora, mainly due to the application's neat features, but those users have not converted into regular iLike.com visitors because of the application's lack of outbound links.
Alexa problems aside, the above stats indicate that traffic to iLike's domain has actually gone down since Facebook opened its doors to developers in May. If iLike's 700,000 Facebook users visited the site every time they played with their Facebook applications, I believe this chart would look a lot different.
This is not to say that iLike's premier goal should be sending users from Facebook to their domain, as there is nothing wrong (and plenty right) with promoting their brand and fostering their large community on Facebook. However, if I were in charge of the application development and marketing, I'd consider adding some more features that send users to iLike.com. That raises another important feature of applications: developers can add to and tweak their applications at any time.
- Being sensitive to current events. As previously mentioned, developers can cross-promote their applications. If you have an application that is your main focus, keep an eye out for events for which you could develop secondary applications. Below are two upcoming apps, separated by good old Pandora, that are popular because of the rugby world cup (go All Blacks!) and Rosh Hashanah, respectively.
The Rugby World Cup Picks application was developed by Zemobo, a very new Web 2.0 site that bills itself as one that "allows you to keep up with what you're friends are doing and what's going on near you."Unfortunately, it's not loading properly today, which is a shame since its Facebook application is undoubtedly more visible than its domain, It is working today (9/14) and it could attract a significant of traffic via the app. For a very new site, having an application become popular at Facebook is better publicity and exposure than any number of press releases or directory submissions.
You will notice that a lot of popular applications are rather useless. Because it has been almost four months since the platform debuted, many "easy-to-develop" niches have already been filled - and saturated - such as the MySpacey Top Friends idea, the ability to "poke" friends in strange ways (hit, cuddle, marry, throw a sheep at...), and the development of new "walls", or comment boards, where friends can draw each other pictures and include different fonts. These were the first applications to spring up and as such, the market for new versions is not very profitable. Ideas for new applications will need to be unique and far more creative than those which are currently the most popular.
Another interesting idea for leveraging this platform is to send your existing users from your site to your application, and then presenting them with other applications for other properties that you're interested in. For example, if SEOmoz developed an app - which we have no plans to do, so don't get too excited - we'd already have a huge collection of SEOmoz readers / Facebook users ready to add the application. Then, there would be nothing stopping us promoting another domain - Drivl, for example - by suggesting that the SEOmoz application users add Drivl's (imaginary) application as well. Our task would then be to drive traffic from the Drivl app to the domain itself. Rinse and repeat.
Below is the page users see after adding the X-Me app; an invitation to add Fantasy Football as well.
The message one receives upon adding the Friend Wheel application is a little more polite, simply listing the other applications that the developer has made:
Armed with a good idea, a talented developer and the means to promote a new application (having a big list of real friends is a great advantage. Hooray for having been in college during Facebook's formative years...), this platform can offer some big benefits to an online business. I'll be interested to see what happens to the popularity of Pandora's application and if its Alexa data continues to mirror its Facebook success.
One last idea: the rules that apply outside of Facebook in terms of brand strength don't seem to apply in the application realm. Yahoo, PayPal and a few other online heavy-weights have Facebook applications whose adoption and activity are nowhere near as impressive as those developed by individuals or relatively unknown companies. As has always been the case with Facebook, its separatism from the rest of the Web brings with it different rules and norms.
To shamelessly promote our most recent Premium guide once more, Social Media Optimization Strategies has some more information about the developers' platform, and about leveraging Facebook in general.
Also, check out this enormous screen shot that shows the top applications in four different categories: Recenty Popular, Most Activity, Most Active Users and Newest. Obviously being "Newest" is no measure of success, but it gives you an idea of the diversity of new applications and the rate at which they are being added.
Awesome post, Jane! Way to earn that paycheck.
So, what is this "Face Book" you speak of? Should I check it out? ;P
Hey, wasn't I the one who finally lured you away from MySpace when, upon being hired, I said, "So you should go approve my Facebook friend request already..."
Rebecca,
Facebook is sorta a "chicks with mustaches" type of deal
Holy information overload Batman! A great, comprehensive post, Jane.
Definitely thumbed-up for the good usage of Batman terminology! Glad you enjoyed it - when Rand asked me to do a "comprehensive" overview of Facebook apps, I guess I took the request rather seriously...
Hello Jane, this is a great post.
We have had similar success by creating an application called Flowers & Fun, although it doesn't match the scale of iLike or Pandora. We are an online florist based in the UK and we launched our Facebook Application early July and we saw a sudden surge in the traffic as soon as we launched. We had 10000 members within a week of its launch, still counting. Although the conversion rates are absolute Zero (I have to reiterate we are online florists, which probably explains the zero), it is a great platform for increasing brand awareness. We are toying with the idea of creating similar Applications for other products we might offer soon.
Sam, our colleague has done a great post here abouit our Facebook expedition: https://www.arenaflowers.com/blog/2007/07/27/send-free-flowers-on-facebook-flowers-fun/
it's good to read about experiences with developing a facebook API. I think the awarness aspect you pointed out is huge. After reading Jane's posting I'm inspired too, not to make milllions here but to get some awareness and tracktion going on an idea I have.
Nice to have a first-hand account of an application's success! I'll definitely be reading your colleague's post about the app.
Hm... Yeah re. Alexa, I for one will agree it's still worth inclusion in data sources at times i.e. of anecdotal interest in worst cases. Respectively it's worth noting how your Fig. 3 Pandora trending stands up against Compete and Quantcast data.
Moreover Pandora's a good example to watch. I attended an unveiling of some of their new offerings, POC alphas and other developments at MOMA a few months back (and coincidentally was sporting some attire of theirs yester-day)... They're a good one to watch in terms of a company that keeps its thinking fresh... Not that I'm not biased in their favor as an independent musician drawn to contenders against traditional corporate commercial radio or anything.
Also coincidentally, Facebook's been on the mind extra to-day for other reasons, so thanks for this post, Jane. Very interesting.
Wow! excellent post and well presented data.
I have been toying with the idea of a facebook application, but not sure which way to swing it... this article does give some food for thought and IMHO, the point about outbound links was a very strong one.
I am a bit surprised though that I cant find a decent google search application - anyone know of an "official" one? I would have thought that would be an amazing add to my FB account, because it means I dont have to navigate away from it to use search engines!!!!
Hey Jane
Thanks a lot for this awesome post.
This time I am writing my final work for my studies about viral marketing in social networks and you helped me a lot.
But I have to make further analysis on widgets with an overview in excel or something like that. I am in a kind of hurry. Is there any possibility that you could give me some analysis that you made =)
I would be very very thankful
Very extensive post filled with some excellent points here, Jane. Any suggestions for marketing facebook app's (besides your average, run of the mill methods)?
Jane, nice stuff. Coulda reviewed that sweet Sphinn Facebook gadget
I keep hearing about :)
For those who are interested the Sphinn facebook gadget has around 65 users right now which is interesting to me. Since I was experimenting, I wanted to start with something that would have a small audience, I was guessing 20 or 30 people might actually use that gadget,but a few more people add it everyday.
Sphin has a pretty small audience when compared to "cat photos" or something.
Fluxx is right on the spot when he mentions the enormous amount of eyeballs that Facebook apps can get in front of once they are in the directory. If I made a gadget about something else with a broader audience, I could have easily have thousands of people looking at it every day.
I will be writing something on facebook Apps soon, and I think I will put it up on Youmoz once I have it going.
Thanks again!
I look forward to reading it, Pat. You and Jane have both been blogging heroes the last couple of days!!!
Why thank you David, you have been pretty prolific yourself as of late.
The really cool thing that appeals to me about a Facebook App, as a developer, is the absolutly insane level of eyeballs your app can come across at an exponential rate. If your app is good and encourages other users to add it, you'll see super fast growth.
Wow, what a great post Jane! Did you really write all that in just one day though?!
I do in house SEO and my company is currently "toying" with the idea of an FB app. I'm in the preliminary research stage so your post came at exactly the right time ;)
I'm networking my butt off lately too.... so if n e 1 wants a new FB friend... Melanie Nathan... look me up.
I probably spent a good day's work on the post, spread out over a couple of days. Had to complete some other tasks at the same time :)
That is a great post, Jane. Comprehensive as heck with a ton of really solid examples. You're a blogging monster today!
I think there must be something emotionally appealing about the Facebook apps that spread quickly - they let users do something that's not just new and fun (like zombie bites), but also useful and relevant. Hopefully, it keeps moving in that direction.
Hey Jane -
This was really cool to read though and I'm glad someone FINALLY broke down the best of the best on facebook.
-Fish
Thanks! I feel that the applications and developers platform is so expansive that I could write an entire article or guide on it at some point, but I think this was a good start... this is certainly one of the most innovative things that Facebook has ever done and it's put them even further ahead of their competition (which, in my opinion, is really just Bebo nowadays. Orkut's popularity in South America aside, most of the other social networking sites are so very far behind...)