I'm an analytics junkie. Along with my constant monitoring of email and the blog tracker, I have to admit that I watch referring URLs, unique visitors and Feedburner stats like a hawk. Sometimes I'm on it several times before lunch. This unhealthy obsession has lead to some valuable discoveries over time, including one that I discussed during my sessions in San Jose called "the linkbait bump" and another that everyone who runs a site should be paying attention to - action tracking by referral source.
Action Tracking by Referral Source
In the screen capture above (from our analytics provider - Indextools), you can see a list of domains that sent us traffic over the last few weeks, along with the number of SEOmoz membership signups those referrals led to. We only recently began tracking this information, but already you can see some clear patterns, including:
- Digg, StumbleUpon & Reddit are sending traffic, but fewer than 1/10th of one percent of those visitors sign up for membership (they might be subscribing to the feed, which we don't currently track through Indextools).
- The domains that point primarily to our tools (like SEOCompany & WebRankInfo) are responsible for the highest number of signups, but this is to be expected since you have to register to use Keyword Difficulty in particular.
- SearchEngineWatch, Stuntdubl & SEOBook are amazingly on-topic sources of traffic, which directly bears out in the higher percentages of referrals who become members.
Action tracking is one of the most valuable things you can do on any type of site. Most folks limit its application to e-commerce, but you can see from the data above how valuable it can be, even for a simple blog. Even if you don't have a membership signup, you could attach the action tracking to your "add comment" link in a blog or to a newsletter signup on a content site. Segmenting that data by incoming referrals (search engines, direct type-ins and links) gives you an even better picture of who's sending you truly valuable traffic.
The Linkbait Bump
I first talked about this in my SEM via Communities, Wikipedia & Tagging session in San Jose (Barry covered it here). The idea is that after a big piece of linkbait that draws thousands of visitors to your site, a small percentage of those folks will stick around and continue to visit on a semi-regular basis (this is particularly true if you're delivering fresh, valuable content on a regular basis).
In the screen capture above, we can see that around week 13 of 2006, SEOmoz had some big linkbait that helped to give the site's visitors a bump that lasted all the way until week 29, when we had another big piece (and we've been on a bit of a roll since then, too). This traffic "bump" after the spike is another of the great benefits of creating viral-worthy content, and is a terrific way to grow the popularity of a site.
In my honest opinion, most of the traffic growth from this blog can be attributed to this phenomenon almost entirely - the pattern of spike, bump, coast has repeated itself to varying degrees across our 3 year lifespan. The tricky part has been to continue to deliver great content after a viral piece and maintain the creative energy necessary to prove to visitors that you're worth coming back to again and again. It's not an easy sell - people's time is valuable. You have to make your content so targeted, interesting and worthy of their attention that they can't look away. It's challenging and time consuming, but it's a great way to build a successful site.
Great post...very informative.
We use Coremetrics tracking where I work, and it does offer some great insight into the consumer mind.
Now if I could only create some worthy linkbait of my own :)
I like the fact that you always praise Indextools (your site, SES NYC'05, etc). I've used Indextools for the last 4 years (back when their site was color yellow).
I do find that ClickTracks offers interesting reports as well. I am a bit of a "Analytics junkie" as well Rand. I would prefer to have both Indextools as well as ClickTracks and maybe we'll throw Google (Urchin) in there as well.
By the way ... what are the negative effects of using 2+ different analytics tools? (other than time consuming)
Hi Pianist, there are no negative effects of using 2+ different analytics tools, actually is necessary for two reasons. 1- Every single analytics tool track and process the information in a different way, that's because is important to have two different analytics tools running in the same website/blog. This way you could have a better understanding of what is really happening in your site. 2- You always need a backup. I used almost every single analytics tool and you never could be entirely sure that it wouldn't fail.
Rand,
Do you use these stats to determine which types of content and topics attract visitors / links from the highest converting sites? And does that influence what you decide to write about?
If so, at what point is a visitor not worth attracting? When does the work required to get that visitor to the site out weigh the actual benefits of that visit?
I've had to ask myself some of those questions as someone who always has to much on his plate.
We do use it to track what kind of traffic we're getting, but for a lot of "linkbait" type content, the goal is branding and links, rather than just the visitors themselves.
Great post as usual. Very recent convert here. I registered after reading this (freerider guilt, so-to-speak). It's the least I could do seeing as how you and the SEOmoz crew have done a great job of keeping me informed and dare I say, entertained.
Cheers!
The "linkbait bump" really is nice - it's not just about the bombardment of immediate traffic as much as the percentage, albeit fairly low, that stick around. A few extra deeplinks are nice too.
Sounds kind of similar to a blog post about "Attention Equity" that I wrote back in July. https://blog.marketsync.com/2006/07/18/Theory+...
I think you mean this blog entry, Rob, but I'm missing the connection...
Sorry about the link. I have more problems with that on your blog than anywhere. I don't know why.
As for the link, it's something I've been meaning to expand upon. People will tend to congregate in places where they are getting the most value for their attention. When you write some particularly good linkbait, you'll get an influx of attention, and your ability to hold that traffic is a result of how much attention equity you can build with those people and how quickly. Start writing poor posts (or worse, nothing at all), and you'll start making deductions from the attention equity of your readers, and the traffic slows as the accounts start hitting the negative.
What I'm really keen on researching is how RSS plays into it. In my experience, RSS requires less attention to manage, so it could be that while overall traffic could be tapering off, RSS traffic could be maintaining. In fact, since RSS is largely a "set it and forget it" sort of technology, I wonder if there is any equity involved at all. (Which is why I was truly confused when Scoble cleaned out his RSS feeds once.)
What do you think of Indextools compared to other services you've used?
It's very good - fast, customizable and it has nearly everything I'd want. I've looked at WebSideStory, Omniture, Clicktracks & Google, but Indextools is currently my favorite (and with the the exception of GG, it's also the least expensive).
Hi Rand,
Very interesting piece,
I am also addicted, I can’t help it, I have to check the numbers on a daily basis.
Did you try tracking in Google Analytics your email lists and subscribers?
I am attempting to track permalink, RSS feeds, and social network links ... in Google. I've set goals pointing to these.
I am not getting any success (goal = zero) but I have some RSS subscriber (Feedburner subscriber list says so).
Since RSS feeds (because of FeedBurner) and social networks are ulr going outside of my blog I suspect Google Analytics cannot track these, is that correct?
Maybe I didn't set the goal correctly, the syntax is really well … how to say that nicely ... weird!
Thanks for any help,
Why aren't you tracking subscribers also? or is that even possible to track in this manner?
Feedburner tracks subscribers, but I'm not sure there's a way to attach action tracking with Indextools to those links as well... Matt?
Up a little late are we?
Thanks for the Awesome blog though, recent convert here.