Why not edit a Wikipedia entry instead? This extreme example of immaturity and horrendous reputation management was played out in front of the Wikipedia and Valleyway-reading world this week. Wikipedia founder Jimmy Wales apparently used Wikipedia to end his relationship with the delightful Rachel Marsden, a right-wing political commentator from Canada. Upon learning of Wales' actions, Marsden dragged some of his dirty laundry (no, literally) over to eBay and put it up for sale. Valleywag, who initially picked up the story, lives for this sort of thing.
Nice, yes? All class, there. This is an extreme example of people purposefully embarrassing themselves, but it highlights the difficulty many people seem to have with managing their reputations. While the traditional ten blue-on-white links in Jimmy Wales' Google SERP are still relatively generic as of 10pm PST today, blended search adds a little sting in the SERP's tail with some choice news and blog search results about the incident at the top and bottom of the page.
One assumes that these results will update frequently; however, they add a facet to reputation management that no one has dealt with before. I used to joke about how great it was when unflattering things were said about me and the author misspelled my last name (there is no "e" in Copland!). It's not quite such a joke when news and blog search results show up in one of the two results pages the general public really uses. So keep on misspelling my name if you don't like me, please.
What a bore I am, sitting here saying, "they should have known better." I should have known better every time I made a snarky comment here or on some other blog. Maybe Wales and Marsden will look back on this and think, "Wow, that wasn't exactly good publicity for me, was it?" I've certainly learned my lesson about the things I do online and I now like to refer to Point # Two in my recent SEO-Chicks post whenever I notice that I'm in imminent danger of making a (searchable) fool of myself.
Quite simply, it strikes me as odd that anyone would wish to taint their reputations with actions like these. While I understand that everyone says silly things when they're angry, if I can learn the above Point # 2, everyone can. Jimmy Wales' personal blog currently states:
Over the last few days, a few gossip websites have decided that my personal life is somehow of interest to people and, against my wishes, are publicizing details about a brief relationship I had with Rachel Marsden.Jimmy, you founded Wikipedia; you must be well aware that you are at least an interesting public figure, if not a Silicon Valley celebrity. Similarly, Rachel Marsden used to work for Fox News and was thus also completely aware of the publicity her actions would incur. To me, her eBay listing seems quite calculated, but still vindictive and not the actions of someone who is looking out for her long-term online reputation.
Online, as in "real life," you have to make a very conscious decision about what you want to be public and what you'd rather keep private. By private, I mean completely untraceable: do not think that the pictures you upload to Facebook can't be accessed by search engines, because many Facebook users (who needn't be your friends on the site) can link directly to the Jpeg file from anywhere, inadvertently making it rank for anything, including your name. Oops.
It's abstinence-only when it comes to Internet privacy. I'm not very good at heading my own advice, and my bad taste in music is accessible on Last.fm. I don't think my MySpace page is private (that I don't remember shows you how much I use it). I had a bad tendency to upload late-night conference "networking" pictures to Flickr and I express my biased, uncensored opinion on a relatively well-known SEO blog. However, I've usually been able to restrain myself from dumping people in public, selling my ex's clothing on or offline, or using professional outlets for personal grievances.
It's a bit sad, really. SEO companies take on reputation management projects all the time from people whose names have been sullied unfairly by unscrupulous sites like Rip Off Report, and yet relatively powerful individuals like Jimmy Wales can't keep their reputations in check on their own. Wales has many thousands (996,000, if Google is telling the truth this evening) of results to his name, but the majority of us don't have as many results to throw around and may find the silly thing we did online ranking for our names for longer and at higher positions than we'd ever have imagined.
It's a bit sad, really. SEO companies take on reputation management projects all the time from people whose names have been sullied unfairly by unscrupulous sites like Rip Off Report, and yet relatively powerful individuals like Jimmy Wales can't keep their reputations in check on their own. Wales has many thousands (996,000, if Google is telling the truth this evening) of results to his name, but the majority of us don't have as many results to throw around and may find the silly thing we did online ranking for our names for longer and at higher positions than we'd ever have imagined.
My son once broke things off with a girl by way of text message. All day long he kept wondering why she didn't reply. He went to his high-school football game that night and she came up to him and hugged him and hung all over him as if nothing had changed.
It turns out she had left her phone at a friends house that day and never got his message. Rather than do things in person, he just decided to stick it out for one more night until she retrieved her phone and got his message.
As for me - way back in Jan of 1996 I ended a relationship via an IM.
She wanted to discuss something or other - like how I never wanted to put any effort into the relationship and how I always had other things I wanted to do - but I wasn't in the mood to discuss any of that and I just wanted to watch the football game that was on the TV at the time.
One thing led to another and I felt it was time to draw things to a close. A phone call, along with yelling and crying, immediately followed.
She was a web designer and a few years later she wrote a kind of fictionalized diary of her life - real events, names were changed. It was quite popular among our larger circle of friends - made up of mostly people who had met online in one form or another.
Chapter by chapter she skewered all the men she had dated in her life. Outlining every date gone wrong, every bad make out session, every rude behavior - in excruciating and quite hilarious detail.
I cringed as the weeks and months unfolded - knowing that my chance for glory was coming up in the rotation and I worried about what flaws of mine she would shine a public light on.
But when my turn came, I got barely a paragraph or two of mention - and it was all generic stuff - as if I had no impact on her whatsoever.
Knowing what she knew about my ego - I am sure this was the best revenge she could come up with.
We've remained good friends and she's now married - but to this day whenever the topic of relationship ending is brought up - she reminds me of the time I broke up with her via an IM.
As the guy - I always assume that whatever I can do to humiliate the woman, she can do 10 times worse back to me.
Hell hath no fury, gentlemen - remember that.
I have had this sort of thing bite me in the ass. I use a lot of freelancers to create concepts for small companies, and once a few years back, one of them ripped of someones designs, but left in the referring code in the template, which the guy then uploaded to my then main account.
The guy whose template it was saw the referring URL in his stats and immediately post about the problem in a well know developers forum, and one enterprising individual put up all my contact details from who is, including my adress etc. Funny thing was no one contacted me - and I only found out when a friend googled my name - it was the top result, with a less than flattering title.
I logged on to the board, put up my email and asked the guy to contact me and that I was willing to pay damages and profits if the template had been used (it was taken off before I knew about this issue and hadnt been used).
The admin of the forum took off my other contact details as I was decent enough to go on and offer to compensate. But my name and the full detail of the issue still sits there. And still shows up for my name :(
But I am not bothered because I dealt with it in a mature way and my response is publicly visible. I can easily out rank that result and push it to 4th or 5th page, but why should I?
You think that's bad? I still rank for an interview I did on pornography's role in my artwork. It later came up when I was applying to teach webdev to high school students (a volunteer gig). It didn't help that the interviewer called the work my "fleshy playground".
Now I'm cultivating an artsy-fartsy persona with my clients, and even though I don't do any of this kind of art anymore, I don't mind them seeing the interview.
I think that the most challenging thing about reputation management online, is that these stories just don't seem to disppear.
That old adage about today's newspapers being tomorrow's chip paper just isn't true any more...
You're absolutely right that Jimmy was being more than just a little naive in thinking that his life and actions would not be of wider interest. Of course this is the man who attempted to edit his own Wikipedia profile so he obviously cares quite strongly about public perceptions of his life, he just doesn't seem to be able to think things through.
I've said before that one of the down-sides of the internet is that it allows people to take actions with no seeming consequences, but as this and many other cases show, it is more important than ever that we all think carefully about our words & actions - especially when there are cameras around!
Edit - And of course it's not just individuals who need to think about their actions either; companies aren't immune to embarassing leaks.
woah, is that a link on seomoz to wikipedia sans link condom?
I thought it could pass this time because it's about Wikipedia :P
Good catch!
I'll add a nofollow if you guys really think I should. I had them on there and then felt a bit mean since the piece used Wikipedia and its founder as an example. Just sort of seemed spiteful...
nofollow everything maybe? then it won't be so spiteful if you just nofollow wikipedia links.
It was interesting to learn of Jimmy Wales conquest with his plans to best Google, reading on ValleyWag, and I was kind of surprised at the toolbar pagerank of his Wikipedia page (a 7?). To me that was the most shocking thing, aside from a couple of t-shirts' current bid being at over $2k.
The whole situation is odd, but how many of us would look squeaky clean if the contents of our IM logs were made public? No answers to that, please.
Again, classy moves from everyone involved :\
re: nofollow. I'll just let these wiki links slide. I don't know who else needs to rank for Jimbo's name ;)
Good point. :)
that's funny, jane. i went on to read your amusing seo-chicks post - i'd like to quote point #8:
;)
Haha yeah, again, I'm not going to be outright mean and nofollow their own news though :D
ha! I don't think I've ever seen a "normal" photo of Stephen...
I have a photo of Obi One Kenobi in Google image search for my name. Ha ha! Excellent. And obviously some really unapropriate photos of me at apres-conference parties. Suprised I haven't got a picture of you Jane for my name ;)
You, my dear, are the reason a very unflattering picture of me ranks well at Live!
I see no reason at all why you would want not to see those Facebook photos on the web?
;)
You're probably right. Those faces Stephen and Rob are pulling are priceless. My image SERPs have always been interesting, to say the least.
You just wanted that photo of us in our LondonSEO T-Shirts to be the top results :oD
"That" photo? There's about twenty of them!
Let's see if I can get this one on there :)
I always knew a photo of me would end up in a post about reputation management. Time to call the Critchlows...
Maybe that picture will end up ranking for "extreme example of immaturity."
The facebook image linking is something I never thought of before. I wonder if those images would carry any extra weight because of the facebook.com domain they are hosted on? Maybe post some images of your brand name and url on your facebook profile and shoot a couple keyword rich links at them....hmm....
question... when is the last time you saw a facebook randomly show up in SERPs?
if you link to a FB photo - it will show up on google serps. try it out.
Yeah, to go along with Rishi's example, one of those pictures shows up for my name alone. And it's a charming picture, at that.
Forewarned is forearmed....electronic media can make or break your reputation, so discression is the better part of valour. Loose lips sink ships, as the old war saying goes!
Recruitment agencies are increasingly turning to search engines and social platforms to research applicants backgrounds / characters, so just from this angle it makes good sense to be circumspect with one's online actions.
This whole sad scenario also demonstrates another point: a growing distrust and dislike of Wikipedia among non-profits, organizations and businesses.
The idea of a public edited encyclopedia sounded great at first. But when non-profits, schools, alumni groups and small businesses find their Wikipedia entries being sabotaged for negative purposes, and experience frustration, you start to see the ugly underbelly,
I recently spoke to a group of librarians and school administrators, and many were simply fed up with the way Wikipedia entries were removed and changed regularly, in very unflattering (and they felt) untrue ways. Sometimes political agendas and private feuds were injected into the entries. They spend inordinate amounts of time monitoring Wikipedia. Some publicly wished they did not have any Wikipedia entry at all. (However, their Board members, alumni members and constituents seem to think it's important.)
I merely mentioned Wikipedia and it was like I'd stuck my face in a buzz saw -- they were very down on Wikipedia.
Leadership starts at the top. If Wikipedia's leader uses Wikipedia for his private agenda, it only undermines confidence in Wikipedia as a whole.
Here is a great site for companies to manage ther reputations online! Pretty reasonable pricing as well! www.reputationhq.com
I just checked this today and it seems Jimmy Wales is guilty of all kicnd of sordid activities. Corruption, probably extortion to name two. So, I would say he doen't really care what the serps say.
More interesting was his blog comment qbout privacy. Didn't he expect that posting on a wikioedia page would be akin to broadcasting on a major tv network during primetime?
Very interesting post. Funny how relationships and break ups can make a person extremely impulsive - thus resulting in bad decision making for Jimmy Wales. He obviously didn't think this one through! Breaking up via any type of technology is rather sad unless it was a brief relationship no? Jimmy should have known better and now his reputation will suffer as a result!
damage control SEO is really, really good money.
the biggest problem is you can't talk about it.
can't tell clients, "hey we are doing SEO for two of the forbes top 50".
the small problem.. beating out news sites.. lol.
Yeah, those pesky news sites . . . ;-)
lmao.. btw.. how are you liking omniture?
FYI.. i'd be scared to do SEO on your sites, well not scared.. i guess omnipotent would be a better word..
I think we would all be well served (present company included), if we limited our airing of grievances to Festivus.
The world would be a much better place.
I have a pole and this years "feats of strength" will include the 200 Breaststroke. Any takers?
Oh, and one other thing - the event will be held in New Zealand this year - NOT Australia.
:)
I spend quiet a bit of time at a stable where my horse is boarded, so I am around a bunch of teenagers and college age kids. I made it my mission to educate them about posting stuff online. I had sat them down and showed them what pops up in Google under different searches... and how a future employer might find a post that was made "all in fun" at some point....