Here at Moz we work hard to break down those silly silo things (frankly they scare us). We believe that the different pieces of marketing should constantly be communicating with each other. Cyrus (our SEO lead) and I try to communicate on what we are seeing, where we might be overlapping, dropping the proverbial ball and so on and so forth. We know that leveraging each person's daily activities for maximum impact is the key to any company's success.
In the past, on the blog, we've talked about ways to leverage one of your tasks for related gains. Just a few days ago we talked about utilizing your analysis in GA for eCommerce SEO, and a few months ago we talked about how you can repurpose your on page SEO techniques for off page SEO success. These are great examples of how we should all be looking at the work we do daily and ask ourselves, "who else could use this?" and "how can I leverage this information for more gains?" I've never liked the phrase "kill two birds with one stone" (cuz why are we all so cool with killing birds?) so instead I'm coining the phrase "eating two cupcakes with one fork" (cuz we all love cupcakes). Working off that approach, today I'm going to talk about another way you can leverage your SEO duties for marketing success.
"It's like killing two cupcakes with one fork"
(just go with it)
angry fork photo credit
SEO & Search Retargeting: A Perfect Pair
Specifically I want to outline a few ways we can take all of the data mining and reports we work on and extend their value by using it for search retargeting. But wait, what the hell is search retargeting? Good question my friend. To understand search retargeting, we need to first understand retargeting. I wrote a post a while back that defined "retargeting" as "a form of marketing in which you target users who have previously visited your website with banner ads on display networks across the web."
Search retargeting is a subset of retargeting, and takes it one step further. It is a paid acquisition channel that allows advertisers to reach back out to users who have previously searched for their brand name or target keywords.
The difference between the two makes for a huge opportunity. The visitor doesn't have to have visited your site to be added to your audience to target with ads. For those of us that aren't ranking #1 for every word they want to, and are possibly losing visits to our competitors, you can target those lost visitors simply by going after people that searched for words in a category, industry, service, etc. You can quickly see why it would be beneficial for me to know (when setting up these campaigns and my targeting) what Cyrus is up to, and what he has been working on in regards to keyword targeting, our rankings, and more.
In fact let me show some fun stats to really sell you on the value of search retargeting. Did you know that "retargeted consumers are nearly 70% more likely to complete a purchase as compared to non-retargeted customers." Couple that with the fact that a number of reports have come out saying that retargeted customers also spend close to 50% more than those that weren't retargeted, and you got yourself a hot little thing happening.
Ways to Recycle Those Hours of SEO Work
Okay now that we have shown off just how effective search retargeting can be, lets talk about how we can repurpose some of that hard work us SEOs do to help our search retargeting efforts succeed.
#1 Ranking Reports (the "obvious" candidate)
How much time do you spend looking at ranking tools (possibly even ours ) in order to gauge the performance of your target keywords? Hours upon hours are spent by SEOs looking at their rankings, or lack thereof. This information helps us all understand where the actual visits to our site are coming from, and subsequently what keywords are driving conversions. But what about the rankings you can't seem to conquer? For a second let's focus on the words you simply haven't been able to make any headway on. Those are prime candidates for a search retargeting campaign.
What if you passed that list of words off to your paid marketer counterpart and told them to focus their energy (and budget) on targeting those people with highly targeted ads? That would not only help supplement your SEO efforts nicely, but you would be spending your retargeting budget on a prequalified audience. Often paid marketers spend a great deal of budget trying to isolate out a solid audience to go after, you'd be saving them time and money. Much like passing those words off to your PPC manager, you can quickly gain visits from these high converting, targeted keywords you are having a hard time ranking for.
Example time: The phrase "free seo tools" results in a lot of conversions for us, but as you can see below, we don't rank in the top five for it.
Our efforts in increasing our rankings here have been slow to respond. While we continue to work on SEO efforts here, we can supplement with highly targeted ads.
Target: People who search for "free seo tools," "seo tools," "cheap seo tools," etc. with ads like this:
They directly speak to the searcher's intent, "free seo tools" and would likely produce both high CTR for us, as well as increased conversions. This can help us grow our free trial numbers while we figure some things out on the SEO front and get our rankings up for "free seo tools."
#2 Second Tier Keywords (a "little less obvious" candidate)
Oh keyword research, how we love thee. Okay maybe some of us don't loveeee it, but it's a huge part of the process. SEOs spend hours pulling likely keyword targets, pulling traffic data, and competitive data to help them decide what to go after next.
In that gold mine of keyword data are dozens of likely search retargeting candidates. SEOs know that not every word they deem valuable can be a priority right now for their company or their clients. These get pushed into some second tier keyword bucket, that often doesn't get as much content, link building, or other resources allocated to it. My advice? Send that list on over to your paid marketer. Ask them to target these topics, site categories, etc. with their search retargeting ads until you have some more time and resources available to go after them.
Example time: Let's say we are ranking well for "seo tools" and "seo software" but we don't have the time to build an SEO campaign around the idea of "SEO resources." We know there are a number of people searching for this niche (SEO newbies, SEO students, etc.) and we know we have a ton of valuable content around the topic. So how can we help people find our resources, and associate us as a SEO resource if they have never heard of SEOmoz or visited us before?
Target: users that visit {seo blogs, seo training sites, and seo tool providers} with the below ad:
By using the word "resources" we are speaking directly to this user's need for more SEO learning material. We also get the added benefit of lining our logo up with this type of value add, which hopefully, down the road could result in a visit to our site and possibly a free trial signup.
#3 Competitive Research (a "no one out there is really doing this, so go kick some butt" candidate)
My favorite part. I don't know what it is about competitive research that has us all thinking the information we gather is context specific, but it's true. I remember the first time I mentioned to a PPC colleague they should look at SEMrush's SEO results for one of our competitors to build out our PPC campaigns, you would have thought I just smacked a puppy. She was in shock.
The truth is we are all playing on the same field here guys. A lot can be gained by studying your competitors total efforts, not just their paid or organic ones. Next time you spend time spying on your competitor's organic efforts, pass that information off to your paid marketer and ask them to build a search retargeting campaign around it. Because let's be real, we all have limited time and resources, and some of their targets will never make it onto your prioritization list. Plus, often you will see brand association start to shift through retargeting, which will reciprocally help your SEO efforts. Whoa, cool huh?
Example time: Look at the below results when I used SEMrush to view some of my competitors top keyword rankings. While we perform well organically for "seo software", "best seo software", etc. we don't necessarily have many SEO campaigns around the concept of "powerful" and "easy/simple."
This tool is showing us that our competitors are cleaning up here, and we know we need to at least be building some brand sentiment around these adjectives. Search Retargeting can help.
Target: We can set up search retargeting ads for people that are searching online for these terms, and then target them with ads that directly speak to this. Below you can see we have incorporated these words to help build our brand association with them.
Given the size of these networks and their amazing targeting capabilities, you can rest assured that you will likely be in front of these users, even though your site is nowhere to be found. This retargeting bridge can be very powerful.
The moral of the story is an important one -- we can't work independent of other channels in marketing. While search retargeting has been around a while, it's only recently gained a bunch of attention. It's like advertisers are just starting to realize its potential. I suggest quickly jumping ahead of them and taking it a step further--leverage your current and past research to produce more targeted, more creative, and highly effective search retargeting campaigns.
How do I opt out of your retargetted ads? I'm a paid up member, and yet your "Free Trial" adverts follow me everywhere; that one of Rand's face is especially irksome.
Totally agree, I have multiple accounts with SEOmoz and this one is not a PRO account but regardless of my account type, the retargeting ads follow me everywhere :)
It was a great post Joanna but I would also like to hear about the cons of remarketing/retargeting. I believe you might actually lose some conversions you would normally get if you do remarketing/retargeting extensively!
Remarketing same message extensively can have -ve impact on sales and conversions. An annoyed person rarely converts. So important part of retargeting is to first segment your market at the granular level: existing clients, prospective clients, brand evangelist, heavy buyers etc and then retarget them with highly customized messages. In this way existing clients/members are not asked to try out your service, prospective clients are not asked to recommed you to others and heavy buyers are not bombarded with promotional messages.
Exciting opportunity for sure! So how do you actually do this?
Ive been looking through adwords etc today. I know remarketing based on actual site visitors etc - but how do I set it up to work off keywords for people that have never been to the site?
Cheers
S
I reached out to my Google reps about it and got a cryptic response. Not sure what to make of that.
Asking myself the exact same question...
Via Google AdWords it is not possible in the exact way you mention, but you can set up a Google Display Network campaign to target web pages which mentions the keywords you name.For example: if you want to let your text ads and display ad appear on people who are interested in "seo power tools", make a campaign (watch the configuration options: target only Google Display Network, on all relevant pages across the network), and a descriptive, relevant Ad Group. Place in this Ad Group those keywords and put the ads, targeted at those keywords, in this Ad Group.You can make different Ad Groups this way, targeting certain keywords at web pages. You can imagine those web pages could be found by those keyword prhases in Google. Even though, you can also tell Google which sites you want to target, for example the top 10 sites on those keyword. If you place domain URL's _AND_ keywords in an Ad Group, Google will only place your ads on those pages of those sites which mentions the keywords (or are relevant to it).PPC is a whole different game. I've seen lots of people and companies loose money, lots of it, by setting up crappy campaigns..
I think the underlying thought of this post was that you all are willing to work together a great deal of the time, and I think that's fantastic! Tear down those silos!
Coming from the display side of things, retargeting has been huge for my clients over the past couple of years.
Couple of notes on search retargeting.
In closing, who eats cupcakes with a fork? One bite, dude. No mess, no utensils. :)
Great article! I really love combining SEO and PPC, we should do whatever it takes to get the most out of our target audiences.
When you are saying ads, are you reffering to only Adwords by Google or any other channel? if you have some other channel that you have utilized (and have good experience and experiment with) , could you please share those ads channels with me ? :)
I am a new member, and I know i must have been missing a lot of great opportunity here and there.. please engligthen me xD
Hey IKT! Great point. So when you do "retargeting" through Adwords it's actually called Remarketing. It is a spin off from their Display network, that involves similar pieces -- audiences, targeting, etc. We actually use a company called Retargeter to handle our retargeting for the most part, and they run us on both tier one networks like Google & Bing, as well as smaller networks like Rubicon. Other big agencies out there to take a look at are AdRoll and Fetchback, I've heard good things about both :)
Hope that helps!
Oh my GOD!!! .. I just know it now that google adwords... remarketing... THANKS A LOT !!! *start tinkering with my google remarketing* (a lot of things need to be done... but this looked extremely promising)
Hi Joanna!
So can you do a search retargeting campaign in AdWords? I'm currently performing basic retargeting there (where the user has visited the site and left without conversion), but I don't see how to set it up to display ads when the user searches but doesn't visit the site. Is that something I need a ReTargeter or AdRoll for?
Thanks!
Stephen Wade
Interesting post Joanna, retargeting is important, when the industry is tough that it takes too long to achieve results that one is looking for or when you didn’t have enough time or resources to achieve the top rankings that one is actually looking for…
Obviously Keyword research is the important part of it but one important thing that I want to mention is that when you are retargeting through paid ads your banner must speak for that key phrase or else you will more likely did not get conversions that one is actually looking for…
For effective search retargeting campaigns, with highly effective and very targeted ads one need to be extra creative and should think out of the box…
You make a really good point Moosa & perhaps I should have stressed that more, but the contents of the ads you use to supplement your SEO need to be very well targeted to be highly effective. Running a brand ad on all of the above examples wouldn't suffice, you def brought up a great reminder :)
Hi Joanna,
Great ideas! However, I'm not sure I understand how one can actually get started with search retargeting. It's not something AdWords offers, is it? Does one need to utilize a paid service, or... am I just not getting the point?
Thanks for the clarification :-)
You can read Joanna's post here to get more ideas about that topic - https://www.seomoz.org/blog/retargeting-basics-what-it-is-how-to-use-it
Loved your talk, especially the honesty about your mistakes. Retargeting is such new ground, and I've been terrified to try it with a couple of clients, because there are so many ways to screw it up. It was oddly comforting to hear a few horror stories and see that it all worked out. Plus, I love the Lumberjack Rand ads. He's so dreamy.
Hey Joanna,
Amazing article ... I wanted to add a few clarifications. Full disclosure, I work for Chango, a search retargeting company.
- Site versus search retargeting
Retargeting is an online advertising technique where ads are shown to users based on some action they have taken in the recent past. A common misconception is that you can only retarget actions that occur on your website (i.e site retargeting). In fact, 4 of the major 7 types of retargeting focus on targeting actions the user has taken somewhere else on the web other than on your website. We designed a very cool inforgraphic that outlines the 7 types of effective retargeting, it's available here: https://www.imediaconnection.com/content/29513.asp. Search retargeting is very different from site retargeting since advertisers target all potential customers that have search for queries related to a particular brands, whether they visited or not the advertiser's web sites.
- Google AdWords remarketing
Life would be too easy if Google did not invent new marketing techniques with their own acronyms :-) Remarketing in AdWords essentially means site retargeting. Users go to a particular advertiser's site and do not convert (i.e. buy a product, submit a lead etc.). Google enables advertisers to remarket those users across the Google Display Network. At this point, Google does not offer search retargeting capabilities. According to Nel Mohan, VP Products at Google on their search retargeting capabilities: 'We don't do anything as it relates to our search data for remarketing/retargeting purposes today. I can see how that could be an area of opportunity for the industry. We don't do anything like that today'. See the video here: https://www.scribemedia.org/2011/07/05/marketing-opportunities-with-real-time-data/
- What's the difference between Google AdWords remarketing and search retargeting
As described above, AdWords remarketing feature can only retarget visitors who went to a given advertiser's site. How about the remaining potential customers who never visited this site but searched for related keywords. This is where search retargeting bridges that gap.
Also Google remarketing feature can only display ads across Google Display Network. On the opposite, search retargeting have partnerships with multiple ad exchanges and networks. Chango fo instance can retarget customers on up to 2MM pubishers's site.
- When would you want to use search retargeting?
As Joanna described, search retargeting is mostly to retarget potential customers who have searched for a given brand or non branded keywords. You can also target potential customers who searched for your competitors products. And the beauty is ... your competitors will never find out. This is a bit different from search (an we have all done it) where bidding on competitors's brand names most often lead to biding wars.
- Where can search remarketers get started?
Site retargeting ('remarketing' in Google words) is available from AdWords today. Other companies offers site retargeting in various forms.
Search retargeting. Again this is not available on Google today (see Nel Mohan comments above). Search retargeting is offered by 3 companies in the U.S. today and Chango is one of them. We offer full an self serve services. Implementation is easy as we use your search terms and have tools to help you create display ads in minutes.
For more information on how search marketers can make their KWs work harder trough search retargeting, you can find out more in this Search Engine land article: https://searchengineland.com/how-to-maximize-sem-efforts-with-search-retargeting-86137
For details, you can also contact me at ben at chango.com. Ot through Twitter @chango
Once your products are popularized, peoble directly going to type the URL or Google it.
For any successful branding SEM must required and then SEO become easy.
Great post Joanna! After reading through this and your previous post, I 95% understand retargeting. The remaining 5% will go towards my effort of actually working with it.
I too was stalked by Rogers for the longest time... I wonder what SEOmoz was doing for a period when I was not a PRO member... After I first heard of retargeting, it started to make sense.
How would you rate the SEMrush software? Is it a reliable source?
wow, thanks. This is a must read for marketing departments. Too often the keyword reaserach we do just gets ignored on the "second tear" list you mentioned.
Thanks for posting.
Retargeting can be very difficult and a sketchy proposition depending on what company, product and services we are speaking about. There are definetely some strong speaking points you want to establish when dealing with previous customers OR individuals who went for another competitor and not yours.
But honestly, what it comes down to is the Goodwill of your company.
Establishing a solid reputation and goodwill can, and will, support a returning customer base who can be the ultimate sales rep for you, a true evangelist of your brand.
I'm getting tired of seeing those SEOmoz ads inside Google reader ;-)
No just kidding. This article dates already from a couple of months a go. Could you please write a part two of using SEO as a remarketing tool?
I'm looking forward to it!
Just to clarify, you cannot perform the kind of search retargeting mentioned in this article through adwords, at least to my knowledge. The 2 vendors I know of are Chango and Simpli.fi. The ad network is not limited to the Google ad network, and includes most major ad networks on the web. The get the search data through data partnerships and the targeting is now done on a phrase match level mainly.
Additionally, SEOmoz should at a minimum opt members out of "free trial" ad campaigns. They can do this with a pixel on member pages. Even if it's to put them in another campaign that up-sells something else, since the value of the audience is drastically different and so is the message they should be receiving.
Joanna,
Sorry to be late to the thread... great article! I work for Simpli.fi, a Demand Side Platform (DSP) that specializes in bringing search functionality over to display. It’s exciting to see so much conversation about search retargeting, and the questions that come along with it.
I thought I’d offer a brief overview of some of the display targeting options out there, all of which Simpli.fi offers.
· --Search Retargeting: Targeting new users based on keywords they have searched on – best to expose your brand/product to new users or users of competitors products. Essentially allows you to reach more searchers more often.
· -- Site Retargeting: Re-engaging users who have visited your site previously – best to re- target users that are already in your target audience – maybe they put your product in their cart, but left before buying. Key advantage is broader reach, targeting your users not only on the Google Display Network but also on 9 other exchanges.
· -- Contextual Targeting - Targeting users based on the content they consume. Simpli.fi offers both category based contextual targeting (where you target pages about categories like “SUV” or “Insurance”) and and keyword based contextual targeting (where you upload your keyword list and target users when they are on pages that contain those keyword).
· --Geographic Targeting – Targeting users based on location – city, state, DMA, country. Geo targeting is typically overlaid on the other targeting techniques outlined above.
The reasons to utilize a DSP are numerous, and include: simplicity (multiple targeting options on one platform), transparency (see exactly which keywords and sites your campaigns is served on), and massive reach (the Google network plus 9 others).
For more information or to get started, check out our website at www.simpli.fi or contact Simpli.fi online.
Wow - where did you get that stat - "retargeted consumers are nearly 70% more likely to complete a purchase as compared to non-retargeted customers."?
In this case, I belive that "retargeted consumers" are consumers who have seen a retargeted ad AND have clicked on the ad. So it's a click-to-conversion rate (specifically, a click-to-clickthrough-conversion rate).
This is a pretty detailed post with a lot of ideas in it. It would nice to see a whiteboard on this as well as the concept is quite complex and some more examples on this would help a lot.
Interesting article a lot to consider.
Hey Joanna... thank you so much for this post and your presentation at Mozcon this morning. This is really great information and am looking forward to more data being published as you continue to test.
If you flipped one cupcake upside down and stacked it on top of the other so that the frosting is in the middle, you could totally eat 2 cupcakes with one fork. Wow, now that's scaleable cupcake eating!
Oh ya, your SEO tips are pretty amazing too ;)
I think that running a PPC campaign to go after those keywords you that aren't ranking for as well as you'd like is a great idea. It positions your brand in front of a targeted audience that is looking for your services, even if they don't know your company by name. The best part is that the results happen fast and you can figure out what is/isn't working quickly.
Here most of the time, Branding make the difference and most of the SEO'z know about SEOmoz. And if they are searching for SEOtool they are not go with Free SEO tool they simply search SEOmoz or most of them direct hit the SEOmoz.org. But here i must say your banner advertisement make the differnce too, becuase i saw SEOmoz banner ad on every big blog like gigaom, MASHABLE....
It is def pretty cool that these networks have such great reach, and because of it, we can get up on these sites that normally (with traditional site sponsorship buys) we would be priced out of. Glad to hear you've seen up show up in these high quality sites!
I've seen quite a few SEOmoz ads around too, so I can only guess I'm being retargeted ;) Kind of a flaw in it though since I'm already a Pro member, but that's beyond your control! I'm assuming that in cases where you aren't using retargeting, you're showing a completely different ad to visitors to give them more of an introduction to SEOmoz, is that right? If so, it would be interesting to see how they compare in visuals and image. - Jenni
SEO > PPC. That's all I have to say.