Early on, we made the decision not to grow a sales team at Moz. We're not anti-sales, per se, it's just that it does't fit our culture. We believe in practicing what we preach—inbound marketing—not interruption selling.
Consequently, that provides a bit of a problem for a B2B SaaS business like Moz. Growing through traditional inbound channels is immensely powerful, but at a certain scale, maintaining linearity in growth through content, social media, and search becomes difficult. Working with the role of Business Development at Moz, it's my job to find those channels that will introduce growth at scale in a predictive way.
Which brings me to distribution.
Just over two years ago when I started at Moz, we began to ponder a simple question: If we offered an extended free trial on Moz (45, 60, 90, or 120 days) to select partners, could it move the needle on growth?
Before we'd be able to answer that question, however, we needed a few assets. The first was what we call a "partner page" internally—a lander that factors in a coupon code at check-out and offers a soft entry point from a third-party site. An example of that can be found below, which was shown in a recent partnership we launched with Get Startup Tools. It should be said that this is not an ideal partner page. There's much to be tested in the way of alternate text length and incorporating partner logos, which have proven to bump conversion in relevant studies.
Next, we needed to find something to provide our partners with value outside of the extended trial period that they'd be offering to their community through the distribution. This brought us to the concept of a "perks page," a collection of top web services that we could offer to Moz subscribers at discounted price, in a sense offering what we were looking for in return. With these two assets in place, were were ready to go.
Which brings me back to the question I teed up for myself originally. Yes, it could move the needle on growth, but how much? Let's take a look. Below is a breakdown of free trials and paid conversions that have come directly from the distribution channel since January of 2012.
(click for larger version)
Looking at these numbers, however unsophisticated the graph may be, it begs another question: Sure, the numbers are growing, but do they perform as well as organic free trials, or do they churn out at a higher rate? Below is an analysis of just that, comparing conversion rates and churn of organic trials versus distribution trials, broken down by month in their subscription.
(click for larger version)
As you'll notice, month 0 and 1 are much higher than organic, but it then regulates out to something more manageable, a rate very similar to that of organic. Oddly enough, when we looked at trial length and the corresponding conversion rate, it didn't increase with length. Out of a fairly large sample set of 45, 60, 75, 90, and 120-day trials, the 60-day trial performed best by far. Counterintuitive, to say the least. From a holistic view, the conversion rate was lower, but not by an insane amount.
(click for larger version)
Now, back to that needle. How much revenue—real money—have distributions brought in? As of August 1st, 2013, we generated roughly $139,788 in revenue on a monthly basis through the distribution channel, or $2.3M in revenue since the channel was created in January of 2012.
(click for larger version)
Not bad. But I haven't even brought up the most amazing part of distribution: acquisition cost. Each one of these users that came through our partners via distributions came to us with $0 in acquisition cost, which is why step two of the legwork I mentioned was so darned important. By offering value back to our partners through their inclusion in our perks page, all of the numbers listed above were acquired without a rev-share or acquisition cost. The only spend was in the form of an increased operating cost from the extended trail. The hottest of damns.
That's all and well for Moz, but how can you apply it to your business? Well, regardless of your business, it's definitely worth adding to your tool belt as one of your 21 tactics, but it's typically best-suited for SaaS businesses like Moz.
If you're a service provider, you'll likely have to get a little bit more creative. Though it's not a direct corollary, the closest comparable in the service world would be a partnership with a software product like Moz, wherein Moz becomes a recommendation engine for new clients. You can see this in practice through our partnership with Distilled. For most software companies, they don't want to derail focus from the product through consulting work, so there's a lot of value to be added in becoming that missing consultation piece.
Regardless, the same concepts apply. Provide value and receive value; that's the nature of any partnership. Yet for some reason, partnerships typically aren't thought of as a growth channel in the inbound marketing mix, when they can clearly have an impact.
Hell, in this example, they even build links, if you're into that sort of thing.
Interesting analysis Andrew. Love that Moz is willing to share a detailed study like this with its audience. That's why we all keep coming back :)
Transparency FTW. :)
Nice one, Andrew - a straightforward lesson borne out by data. Something we can learn from ourselves for DistilledU. Would love to see more of this style on Moz, as I find I haven't the time to read through 2-3k word posts these days.
Andrew, thanks for share so transparently!!!
Really nice post - and very relevant for all of us. It's always very good to see a marketing tactic with 0 CPA working well! It would be very interesting to see your "breakdown of free trials and paid conversions" graph done as a percentage area chart.
Great post, and a good indicator of why companies should be doing A/B split testing with all marketing I would not have guessed the 60 day trial would have been the most effective.
That's a pretty crazy trend - glad to see you guys have certainly made it!
For whatever reason it duplicated my comment - didn't intend to do that - I am sure that Roger loves content. Not sure how to delete the comments but it is definitely a cool trend to watch a company grow before your very eyes. Again, sorry about the duplicate content and not sure how this happened...
Hey Andrew,
Really great insight on a ways to increase your sales without sales team. Ideas which you have given works very great to increase sales. Thanks for sharing :)
As plenty have said already ... Great post! Very transparent but also quite thorough. Gave me some great ideas already. Thanks again!
Nice money generating Post!
Its always good to have distribution channel as it increases market reach and we can use credibility of distributor as well.
I really liked your idea of 'perks page'.
Thank you!
Thank you Andrew for the great insight!
I am interested in the criteria you are using for selecting your partners. Do you base your selection on your own evaluation of potential partners or does the popularity of these potential partners among your existing paying subscribers counts more?
By selecting someone as a partner do you also endorse them?
That's a good question, Sorina. You actually alluded to the answers quite well. When evaluating a partner, we look at a few things:
And yes, by partnering, you are indeed endorsing.
Thank you Andrew for the answer, very helpful in understanding that partnership is not plain opportunity hunt, it is mostly about providing value and helping both communities.
I think the word FREE, directly impact on the users mind and similarly on business.
Secondly after free trial subscription based on better user experience may go for paid subscription which helps in making consumer brand loyal.
Hi Andrew Dumont,
This is really very nice post and i appreciate your thought for this topic.This blog are very beneficial for improving the sales of the companies without any investment.So i think this is very profitable tips for the businessmen.And as you defined this topic in your blog with images and presentaions is very effective for undersatnding by any unknown person.So i think this is very good work is done by you.
Thank you for this post.
And Good luck.
Hi Andrew! Great insight about this certain topic. It is so nice to know that Moz is always sharing a detailed study like this. With this kind of study, then we can eventually increase our sales even if we don't have a team.
Hi Andrew,
Wonderfull post, love the transparency!
I was wondering that according to the first graph you got almost 7000 trial registrations from this channel only, in 20 months (Jan 2012 - Aug 2013). How many partnerships did you need to achieve this number? Does the 80-20 rule apply here too, meaning: did the majority of the registrations come from a few partners or is it more or less equally distributed amongst them?
Thanks again for the great post!
Thanks, Szabi.
In total, we've probably done somewhere in the range of 50 - 75 partnerships like this that feed that 7,000 number. And yes, you're absolutely right, the 80/20 rule definitely holds true. When we go into it, we never know which partnership will do particularly well -- we've been surprised many times.
Glad you enjoyed the post!
Really very effective way of increasing sales. Unique technique i must say andrew.
Nice post, Andrew. Free trials for everyone!!! But seriously, its great to see how you can grow Moz subscribers without the traditional sales approach. The ROI may not be massive in comparison to your usual organic free trials, but the awareness you must have created must have helped speed up the momentum of the flywheel that is inbound marketing, making your job easier in the future. Good job.
Very nice piece of information. Always great topics on Moz
Great method, indeed.
I know the situation from a different angle - growing sales via focused, relevant leads, streaming from well managed, ranked websites. Although I personally didn't handle those leads after they got into the system, almost each one of them is a huge sales potential. Yet another reason to reduce sales teams.
Nice post, I am curious to know what overall percentage of sales/ sign ups for Moz Analytics comes direct from advertising channels Re Marketing, PPC, Social advertising ect. I have noticed Moz pushing those channels heavily in recent months. I also notice that Joanna Lord moved on from Moz she was a fantastic performance marketer.
Thanks, James. Justin Vanning should have much of that data. If you ping him about it, I'm sure he'll share.
Hey James! Since we haven't had a free trial funnel up and running on our site for some time due to being in wait-list only mode for Moz Analytics, we haven't been spending a ton on paid channels over the past couple months. Our funnel is back up and running on the site for people to take free trials of Moz Analytics so we'll be pulling this data on an ongoing basis.
I can tell you in the past for SEOmoz PRO, we typically would get between 15-20% of our free trials every month from paid channels (Paid Search, Retargeting, Social ads, etc). We try to keep the number pretty steady in this range since we preach Inbound Marketing so much, we want to actually practice what we preach. :)
Let me know if you have any other questions I can help answer. Thanks!
Awesome info, thanks for sharing :)
Great tactics! The 90 day free trials are always a great idea. Thanks for the post! Did you see many people sign up for the free trial?
I really like the perks page concept, will try this concept. Great post.
I really enjoyed reading this post. I manage a eCommerce store where we sell watches - Im trying to see if I can think of any creative partnership solutions. Jewelers maybe.. thinking. This post has won with that front - Im thinking about different channels for revenue streams through partnerships. Thanks!
Love the joke at the end regarding building links! As somebody working for a start-up business that provides a service, it's definitely difficult to find the time to sell your work while also working on ... well, work! While I don't have some of the resources available that Moz had in this scenario, I can still see some good takeaways from this post. Thanks for sharing the data and giving us an inside look at how the Moz Analytics trials are going.
I'm a huge fan of dry and unfunny humor. :)
HI,
Andrew Dumont
Nice Post its only beneficial for with moz product.
I read this informative article and gaining some new concept.
Thanks.
nice post..............
Second post and second about moz stuff...well written but...
I wouldn't classify this post as about Moz. It's about a marketing tactic, with the data supplied by Moz. That said, it is more Moz than we typically shoot for. :)
I saw 2 in a row "moz like ads articles" so I wrote my opinion about it. Marketing tactic described here is excellent and it's very good move to follow it anyway.
But it's valuable. Unique data that provides general tips we can all use in some way. Think about it: it's one of the best ways to create good content right now. Why not share the work you're doing and write a killer blog post?