I'm really excited that we're bringing Karen McGrane, CEO at Bond Art + Science, to this year's MozCon. A veteran of the content world, she's a champion of making great content accessible to your audience. Karen proclaims that mobile is the best thing that's ever happened for content. In fact, she wrote a book on it. She'll be talking "The Mobile Content Mandate" at MozCon, and you won't want to miss it.
When Karen's not rooting for seamless content across all devices, you might find her on Twitter @karenmcgrane and maybe chatting about artichokes. Which as I interviewed her, I wanted to know more about both.
What's inspired you lately?
I always get a huge burst of energy at this time of year. My birthday is April, and springtime always feels like a fresh start. I like to work outside on my terrace when the weather starts getting warm. I’m sitting outside right now! It feels like a good way to get things done and pretend that I’m on vacation at the same time.
Since you'll be talking about mobile content strategy at MozCon this year, what mobile devices are your favorite to use?
I’m a pretty devoted iOS user—I’m on my third iPhone and second iPad (the iPhone 5 and iPad mini.) I think cross-platform use and testing is a huge challenge on mobile. My developer friends spend a lot of time (and often, money) putting together device labs for testing. We’ve been through this before on the desktop web, and hopefully we’ll move quickly to ensure cross-platform and cross-browser consistency on the mobile web too—that’s what we need to ensure the web grows and evolves.
What sites are your favorite to access on mobile devices?
Sadly, many sites still aren’t optimized for the mobile web. The New York Times mobile website is pretty weak -- they’ve invested more in apps -- so I still visit their desktop site from my mobile browser. (I led the redesign of that site in 2005, so I’m intimately familiar with it!)
In some cases, the mobile website is actually better than the desktop site. Travel is one category where they’ve invested in optimizing for local users, so in many cases the mobile site is faster and simpler. Booking.com provides a great mobile experience, and it shows. Their revenue from mobile bookings tripled from $1 billion to $3 billion last year.
Banking is another category where they’ve invested a lot in transactional applications. I’m consistently impressed by the mobile banking app from my bank, Chase. But banks have a long ways to go in delivering content to mobile users—most offer only a paltry subset of product and customer service content compared to the desktop.
You're an extremely proficient writer and speaker. Do you have a certain writing routine that you apply to your daily schedule? A time, a place, a device to start with, a process, music?
If I’m writing an article or a new talk, I must ensure that I have a clear schedule. I need an entire day to focus on the writing, and I can’t concentrate if I’m trying to fit it in around client conference calls and meetings. Given any opportunity to distract myself, I will do it! So I also try to make sure my apartment is tidy, and I’m at inbox zero, otherwise I’ll find myself vacuuming under the bed instead of writing.
I like to write on the sofa or outside on my terrace—I find it easier to focus when I’m away from my desk. I sit at my desk and use two monitors when I’m making slides for a talk, but when I’m writing I prefer to just use my laptop.
On your website, your tagline says "On a good day, I make the web more awesome." Who are the people out there making the web more awesome that you admire?
I’m so grateful to so many people. I’ve learned a lot and been genuinely blessed to work with some amazing people over the years.
The team at Arc90 does some really impressive work, and they are smart people. They put out the read-it-later app Readability, as well as a bunch of projects with banks and publishers.
I teach in the MFA program in Interaction Design at the School of Visual Arts in New York. I teach design management, which is essentially “business skills for user experience designers.” Liz Danzico is the chair of the program, and she’s assembled a fantastic lineup of instructors and every year it’s a great group of students. I learn a lot being a part of it.
And, of course, I’m indebted to Jeffrey Zeldman and the various teams at A List Apart, An Event Apart, and A Book Apart. I write a column for ALA; my book was published by ABA; and I’ve spoken at AEA many times. Zeldman has a real knack for connecting amazing people, and my work is so much better because of the high standards they set.
In addition to being on the cutting-edge of mobile, you're also a computer history geek. Who's your favorite unknown scientist or major contributor in computers that made a huge impact on what we do today?
Well, she’s not exactly unknown, but Grace Murray Hopper is an amazing woman and a fantastic role model for our industry. She spent 40 years in the Navy as a computer scientist, retiring as a rear admiral. There are not many programmers who have a U.S. Navy Destroyer named after them, but the U.S.S. Hopper is named for her. I describe her as "the person who taught computers to speak our language." She came up with the first "compiler," which essentially allowed people to type commands in English, rather than in binary. It took her years to convince people that computers could do more than just arithmetic.
Okay, now what I've been dying to know, what's your favorite way to cook an artichoke?
I eat a lot of artichokes. My everyday preparation is simply to steam the whole artichoke and serve it with a vinaigrette made of lime juice and good olive oil. For a fancier preparation, I like to braise the artichokes, searing them first and then simmering them in chicken stock and white wine. The only trick to braising is you need to pull off most of the tough outer leaves—I usually yank off what I think is right, then take off another layer. If you can get baby artichokes, they are especially nice when braised and served with the braising sauce over pasta. (I like to serve them with scallops.) Yum.
Yum indeed. Thank you so much, Karen, for sharing a little bit of the future, a little bit of history, and a little bit about artichokes with us. You can follow Karen on Twitter @karenmcgrane or better yet, join us for her MozCon talk.
Fantastic interview! And a timely post, given that Karen McGrane just so happens to be speaking at Confab today in Minneapolis. :)
I love what she says about developing mobile experiences that work and great content experiences that inspire. Looking forward to her MozCon talk!
We have great accidental timing. :)
I'm super excited for her talk too. But I think you knew that.
Mobile is definitely getting very interesting with the advent of new devices with different screen sizes and user needs everyday. Mobile internet users are also increasing everyday and hence it is making it must or very important for a businesses to have a mobile optimized site and content for a good user experience. Would be great know more advanced stuff about this from the experts at Mozcon.
Good interview! I have stumbled upon many ways of testing mobile compatibility, but I usually find that online web based tool is not quite as acccurate as the real devices.
I tend to use this site: https://quirktools.com/screenfly/ coupled with the few devices available to me.
Nice tool. Thanks. Also to check and test a responsive web design, you can use this bookmarklet
https://responsive.victorcoulon.fr/
Another great reference tool since we are on the topic: https://screensiz.es/
I loved the personal approach to an interview. I wont be going to Mozcon, but i look forward to the videos with gusto. Thanks for sharing with us the type of persons that lead and lecture at Mozcon.
Glad to hear that you're enjoying these!
Thanks Erica for sharing this great interview! I am enthusiastically looking forward to Mozcon. So inspiring and friendly interview. I am excited as the topic in respect to the topic of Mobile Content will be discussed, as it one of my favorite one.
Can't wait to see you at MozCon! :)
Thank you for this perfect and inspiring interview Erica!
now i have one more book in the list that i have to read within this year :)
You're welcome. You'll have to let us know how you like Karen's book.
Erica@
Its an outstanding interview, such type of interviews are very inspiring, i specially liked the topic of Mobile Content. You have done great job...
Thanks, Nazre. I'm glad that you found it very inspiring. :)
Erica,
I always run to learn, when i get such type of post which gives lots of learning's and information, i feel thankful for those who brought those information to us. We need inspiration from those who are ahead of us and i really appreciate your post.
Totally agree with the Booking.com design - I used it on Saturday to get a hotel whilst I was going down on the train to Hastings during the weekend. Bondartscience.com isn't loading for me as well by the way? I think I've seen Karen a few times on slideshare and I looked at her pretty awesome graph for the 2 trillion GB of Internet data in 2011 post that was retweeted on my timeline the other day.Seems to understand truly how powerful content is, which a lot of people still don't realize!
Hrm... her site seems to be working okay for me.
Yes, Karen does really understand the power of content.
I checked that site with those "is it down or is it just me" websites and it is indeed up.
This it the first time to post comment in moz,For it's really impressed me for the topic of Mobile Content.The difference between great and ordinary is whether someone like share or not. I find in china few people like to share knowledge and i really like this community. thank you
Hi Victor!
So happy to hear that you're learning and enjoying our community. Hope to see you around and maybe at MozCon!
:)
Very good interview. I like such inspirations and I can read it, and read... Thank you.
Yes agree about "The New York Times " but still i love to open it through mobile device.
Got to agree with you here Alan!
I don't think that any of us can stay away. :)
I use it mainly on mobile (iphone) but I am totally agree with this article.
Great interview, I look forward to MozCon!
See you there!
Great interview! I love Karen's writing routine; a change of scenery (bonus when there's sun included) always gets the brain juices flowing.
Looking forward to both her MozCon talk and keynote today at ConFab!
Hi,
this question is regarding Mozcon in general (sorry Karen).
Is there any chance for future Mozcon in Israel?
In case you don't know, there is a great and active SEO community in here (don't let our small country fool you!) :-)
Hi!
We don't do MozCons anywhere but Seattle due to logistics as our hq is located here. However, we do have Mozcations, where we travel around the world. You'll have to nominate your town next time we open them up.
Another great read in this arena is Mobile Usability by Jakob Nielsen & Raluca Budiu. More of a research approach though.
Good interview. I just wish for this type of content to be made available on different formats in the future, MP3 at least. In regards to the question about mobile sites, I would add that the best way to go about it (in most cases anyway) is to go with Responsive Web Design (RWD) avoiding buildind a separate mobile website. Unfortunately companies that have already spent thousands of dollars on a fixed-width desktop website are less than pleased by this advice.
Karen's definitely going to be talking about the best strategies for sites' content in both formats. :)
To be completely transparent, these interviews were all done over email -- though I have chatted with Karen -- but we've talked abou doing some kind of podcasting.
Very very good interview. Thank you Erica for sharing a good interview.