Okay, let me back up. I was sitting at my desk, minding my own beeswax and deleting 45 spammy YOUmoz entries (thanks a lot, assholes) when Mel, one of our lovely developers, popped his head up, sniffed audibly, and said, "It smells like Wendy's in here!" As soon as the word "Wendy's" hit my ears, my stomach rumbled a slow, garbled yet audible tone: "baaaaaaaaaaaaked potaaaaaaaatooooooooo." Holy crap, I wanted a baked potato, and I wanted one bad.
My coworkers rallied behind the cause.
Jeff: "Yeah, baked potato!"
Scott: "I've been craving a baked potato for like a week!"
The seed had been planted--a hot, buttery, starchalicious seed. We pulled up Yelp to see what the nearest baked potato options were. Aside from a couple hoity toity sit down restaurants and a ghetto bar and grill that nobody likes, the closest and most viable option was Wendy's. That's cool, Wendy's is fine (plus they have Frosties!). Before I left, Arden (our newest hire and admin extraordinaire) had pulled up the Wendy's website to peruse the menu so he could decide on what he wanted. After seeing the baked potato offerings, he too wanted a delicious carb extravaganza:
Jeff and Arden each wanted a sour cream and chives potato, while Scott opted for broccoli and cheese and I wanted to stuff my face with a bacon and cheese potato. I took down everyone's orders and we ventured out to find the nearest pigtail'd ginger girl grinning down at us.
We got to Wendy's and I had the following exchange with the employee:
Me: "Can I get two sour cream and chives baked potatoes..."
Her: "Okay." [punches in order]
Me: "A bacon and cheese baked potato..."
Her: "We don't have those. We only have sour cream and chives."
Me: "SON OF A BITCH!"
Apparently Wendy's stopped carrying the three delicious baked potato options and now only offer "sour cream and chives" as your fixins. The employee noted that "They still carry the other toppings in Canada." Great, why does Canada get delicious melted cheese but we fat Americans don't? No fair. To assuage my outrage, the employee hooked me up with a bunch of bacon strips, which momentarily made me feel better.
So, basically I drove all the way to Wendy's for the sole purpose of getting a bacon and cheese baked potato which was advertised on their website, only to find out that they don't carry those any more. Talk about disappointment...you see where I'm going with this, right? Hopefully you're not rolling your eyes by now and going, "Okay, we get it. You felt like pigging out on crappy fast food and were mad that they didn't have the disgustingly unhealthy menu option you were craving. Post this crap somewhere else."
Well, think about how pissed off you get when you're browsing through a website and find a product you really want to buy. You click on "Add to Cart" and begin the checkout process, only to find out at the last minute that the product is out of stock or doesn't come in the size/color you specified. Imagine how much more frustrating that is when you research online and want to make an offline purchase--you went to someone's website first and made the decision to make a physical trip to an establishment and purchase a product, and you're told by the employee that the item you made up your mind to purchase isn't available.
Now picture this happening to your customers on your website. You know how frustrating it is to be the consumer when that happens, but as a seller/service provider, do you commit this cardinal sin? Do you offer products or services? Is this list up-to-date? What do you do with listings that are outdated or no longer available? If you forget to update your list of products and services, you're creating false expectations. Visitors are going to leave your site feeling disappointed, and they very well might associate your website with a negative shopping experience.
To prevent a negative customer experience, try the following:
- Make sure your list of services is constantly updated. If you used to offer a particular service but don't any more, remove it from the list.
- If you still get contacted by folks looking to hire you for services you no longer provide, try to keep them satisfied by referring them to a colleague or to someone who can provide the appropriate service.
- If you have a product that's sold out, specify it loud and clear on that product page. Inform customers when the product will be available again. You could offer to take back-orders or reserve products for customers in order to minimize grumpiness.
- If your shipping takes longer than expected or if you have an especially disgruntled customer, offset his/her disappointment by offering an added incentive to make up for the inconvenience (free shipping on the next item, a coupon or discount, a free item, etc). Obviously you can't do this with every single customer, but if you make an effort to save the really pissed off ones, you're investing in your own reputation management.
- If the product is being discontinued or will no longer be carried, don't leave it on your site to rot. 301-redirect any links to that product and point them to a similar product or to an appropriate category page.
- If you have a physical store location (or several franchises) and advertise a product or deal on your website that may not be applicable or available in stores (ahem, Wendy's), explicitly state that on the page (e.g., "Offer may not be available in select stores," "Product may not be in stock in our physical storefronts").
Ummm....wait.
They couldn't throw a slice of cheese on it and chop up some bacon for you? If anything, just to keep you happy....
Next time get a chocolate Frosty and fries. Dip said fries into Frosty for a delicious salty/sweet sexplosion of flavor!
Damn good point. Do you know that in my analytic frenzy I missed the obvious. That they freakin' have CHEESE and they have BACON. The big question is did Rebecca realize this? She didn't mention it in her post.
Interesting!
Brent D. Payne
That's why they gave me the bacon. They don't have the gross melted cheese, which is what I wanted.
But didn't they have a slice of cheese . . . that normally goes on hamburgers? They could have faked it and melted some cheese on the potato for you, wrapped the sucker up and tossed it out the window into the car for you. By the time you realized you'd been bamboozled it'd already be too late. Besides, you may have only thought it was a low quality potato and this blog posted would have never been written.
Unless Wendy's is a new corporate account of SEOmoz and this is the linkbait article that in 6 months will have a nice juicy link (not to be confused with a juicy Wendy's burger) to Wendy's web site.
Hmmm. Those mozzers gotta watch them sometimes. They're an intelligent crowd.
Payne
heh - I've had cravings for fake cheese too.
but fake bacon (bacon bits) just plain suck - at least Wendy's uses the real* deal.
*disclaimer: I have no clue how "real" their bacon really is, but I wouldn't be surprised if it was a low percentage of "real"
No offense - but that ain't cheese. It's "cheese food", and I don't give a shit what anybody says - if you have to give it the tag <food> - it ain't food. What's next - bacon spray?
Sweet Jesus! Bacon Spray sounds AMAZING!
Haha!
Scott, if you like bacon spray, you'll love meatwhiz. It comes in bologna, liverwurst, olive loaf and for a nice little combo meal - head cheese.
As Kramer would say - "It's delicious".
Edited to include that nasty ass picture link.
It looks like the rubber vomit you can buy at gag (pun?) stores.
It may sound great but sometimes the idea just doesn't pan out.
I'll see your bacon spray and raise you bacon flavored dental floss
That is made of WIN.
Never heard someone use those words to describe a Wendy's meal...
Rebecca,
Dare I ask where you have heard it? ;-)
I can't take all the credit for that one - I think I heard it from one of the programmers (they are a creative bunch).
And a frosty & fries hardly constitues a meal - it fits more in line with s&m for the toll its gonna take on your inards :p
ROFLMAO!!!
for the "sexplosion" person...
try this one..
"foodgasm"
My wife likes to do that. I haven't gotten past "Eww...that's disgusting" yet.
No comment . . .
you gotta try it - it's best when the fries are a little overdone and salty.
dammit...i'm going to Wendy's...
YES!!! Best meal EVER!!!
How about frosty on top of the baked potato?
I once saw a girl on a diet get a baked potato to be healthy... with sour cream, cheese and bacon on top. All I could think was "Ugh, I can actually hear you getting fatter."
Rebecca,
My question is . . . did you still get something else at Wendy's? If so they may have failed in customer service (thought the bacon strips is a good alternate that softened the blow) but they very much won in sales. Had they told you upfront that the baked potato you really wanted was out of stock . . . would you have put forth the effort to make the purchase or would you have drove to another location that had the product you were looking to order?
I've sold commondities for 10 years (until moving to the media industry) and sometimes it is about managing expectations while KEEPING the sale. If a product 'Usually ships in 2 - 3 days' and it ships in 5 days + a free trinket for the delay. I'd wager that the loss in customer satisfaction does NOT outweigh the addition of the name to the customer file.
This is a delicate line to walk though. You have to be sure to only slightly break customer expectation and have a freebie to help manage upset customers (that still makes sense for your ROI).
In Wendy's case it was a discontinued product and they probably (though you haven't answered) converted you to another product. Be cautious of bait and switch though as that is very much illegal. Also be cautious of false advertising as that is also illegal. There is a fine line though and as consumers become more and more about price and the product versus customer service and pampering . . . you need to be creative.
Again, commodity salesperson for 7 - 10 years (depends on how you define it) all online and most of those sales thanks to search engine optimization to drive the traffic, the conversion, and the customer loyalty. If you are a Mercedez-Benz dealer . . . completely different marketing tactic.
Brent D. Payne
Well, I had an order list from some other coworkers so it's not like I flipped the employee the finger and stormed out. I still got a baked potato, it's just that it wasn't smothered in cheesy goodness. Honestly though, I'm not sure I would have gone if I knew ahead of time that they didn't have the specific item I wanted to order.
I like your recommendations on making up for delayed shipping by including something extra. I'll add that to my post. :)
So you let them convert you to a sale.
Reasons:
1. You had already checked out (well almost).
2. Your friends were also buying there.
3. You were under a time constraint (didn't have time to go shop somewhere else).
4. It wasn't exactly what you wanted but the bacon strips and a decent alternative kept you 'happy enough'.
5. The price was right.
6. You were familiar with the brand and the quality of product associated with that brand (though not the best, you knew what to expect).
7. You had already emotionally thrown out the other options (the dive bar, the ritzy little sitdown bar). So at that moment of buying decision you were emotionally 'checked out' of purchasing from the competitor.
Humans buy on emotions. They justify their emotions with logic. NOT the other way around. Compel them to purchase emotionally and give them a few excuses to justify the action and your conversion will be considerably higher than trying to compell them with logic and justify with emotion.
Brent D. Payne
Okay, but we're talking Wendy's here. It's not like I surfed into a search result and was unfamiliar with the brand. How does this process translate to that sort of situation? What are your recommendations?
Wendy's has more room to play with on this. You are a repeat customer that's well branded. How well branded to the competition is unknown but Wendy's does know that odds are high that you are a previous customer and that you'll be a repeat customer simply based off of their research data / marketshare information.
Thus, even if they spill a frosty in your lap . . . odds are you'll still come back.
So do you screw over your loyal customers? Not at all. But you can probably layer on a lot more apology and get away with more from a loyal customer than you could a prospective customer or new customer.
Example: You have a customer that just qualified for a high credit limit in-store credit card that you make 24% on. Their zip code is in a demographic that screams perfect customer. The credit report shows they have a lease with Mercedez-Benz, etc. HOWEVER, the product they ordered is already allocated to a 4th time buyer loyal customer. What do you do? Take the sale from the new customer pad a day or so if you can. Then I'd call the loyal customer and read the temperature of whether they'd be willing to wait a few days until the next shipment can arrive/ship. Apologize profusely to them, throw them something in free for their troubles, etc. You can also do this via email. Give the customers a choice and open up opportunities to capture new clients as well. If that loyal customer won't do it . . . try another.
If I were Wendy's I would have ran across the street to the grocery store and bought a 25 cent cheddar cheese square at the deli. Melted it on your freakin' potato and asked if you'd like a "Where's the Beef?" nostalgic bumper sticker. Why? Because you are a whale (not physically, yikes--my mom told me never to call a woman a whale) and if they did their homework they would know this . . . but they probably didn't. Luckily their brand is strong enough and you're already a repeat customer so . . . they're fine.
Wow . . . long comment.
Brent D. Payne
This is exactly why you should always keep a can of spray cheese handy.
Amen, sister! I recently ordered something online and, while I knew quantities were limited, there was no indication they were out of stock. Thus, imagine my suprise when, after I'd completed my order, I was informed that my expected ship date was June 26th!!! Three friggin' weeks before it ships??!!
I don't really care that much because it was a great deal on a hard-to-find item, but the expectation that I'd have it in my hot little hands a few days after ordering was crushed (CRUSHED!) upon receiving my confirmation email.
Did you angrily spit on the ground after posting this comment?
Yes. Don't step immediately to your left.
you should totally go to their warehouse and burn it down. ;)
whatever happened to under-promise and over-deliver?
I typically recommend that when it comes to client deliverables. How do you overdeliver a product that doesn't exist?
It's a great strategy, but there will still always be that one mess up.
It's easy to run a company (sell a product, whatever) when things go right. Great companies are defined by how they react (or take care of the customer) when things go wrong.
you give a refund for the full price of the non existant product despite not having charged for it in the first place :)
I'm a newbie to the SEOmoz blog world, but consider myself a veteran SEO and I have to agree completely with Rebecca on this and Scott - I feel your pain. I can also relate to Scott's post in just purchasing something this week. I'm an avid Street Bike rider in my spare time (when I'm not working 80-hr weeks) and ordered a new ICON leather jacket for my new R1! Again, I waited a few days to get the confirmation email and shipment date on my product. Nothing......humm.. (never a good thing)
What happened here? Did they have some sort of breakdown in the online order process? Did the email filter to junk mail? Did the email just not get sent? Who knew... I've ordered from them before and everything went great. YA, Not this time.....
So my adventure continues with me having to call in to get status (pain in the @#$ #1)... second, trying to get through to someone who could help me (pain #2) and track down my order... and finally to hear that the product was backordered, and that it won't ship until Sept 30, 2008.
Scott, forget 3 weeks, they're going to send me the leather jacket about 2 weeks before it's going to snow here in Jackson Hole!!! I was completely dumbfounded to say the least and they didn't even take the time to call me!
And to put a nice sweet cherry on top of it, once I told them I wanted to refund the purchase - they said I could only get credit towards something else.. Damb! What, so I have to wait 3 months for the jacket and store it for 6 more, or pay another 500$ for the same jacket elsewhere?? Man, was I pissed.
I should add that this could potentially be my fault for not reading their policies!!! (grinding my teeth)
Scott/Rebecca.....as Director of Web, IT and SEO Development for our companies here in Jackson, I completely agree with you and your post. After this disaster order - I'm going to make darn sure my staff is on top of the ball to say the least.
I think offering a coupon, a discount on the current purchase, or even an offer to buy it from another competitor would be the way to keep your clients happy - no doubt and we do practice this daily within our company. Thank God!!
Well, moral is they lost a loyal customer. I'll take my business next time to KneeDragger.com or one of the other top ranked companies with reputations to boot!
sounds like it's squeaky wheel time . . . that's bullshit. if they're a small biz, they need to realize this kind of shit is going to kill them. if they're a big biz, surely they're smart enough to realize the potential for shitty PR.
Yep, it was a reputable company. I don't want to slam anyone just yet, but I'm going to be calling them back tomorrow!!! I'm not waiting that friggen long for a jacket I saw on another good site (that was in stock!)
Thanks SEO HACK!
Welcome on SEOmoz blog, Rob!
Thanks Mighty Workshop. Much appriciated!!
of course you can always fix the problem with negative SEO.
or do damage with reverse ORM.
(whistles innocently before he gets another cease and desist letter from the pontiac dealers in dallas ft. worth)
The scariest thing I see in this post is that Scott was craving a baked potato for a week. Who does that? I mean a slice of cheescake maybe. Maybe even a frosty . . . but a baked potato?
Brent D. Payne
It hit me late one night about a month ago. I didn't want to go to Wendy's and it was too late to throw one in the oven (I refuse to micro-bake potatoes).
It was lingering.
Rebecca's sudden hankering reignited my smoldering hankering, so we went and got our potato on, yo!
Your new nickname . . .
Great Potatohead!
You do realize I can delete your account, right?
;)
Delete my account! Oh why oh why would you great people at SEOmoz take out someone like me..Sorry, I felt I just needed to vent on a similar experience Scott.... don't delete my account... :)
Not you Rob, you're solid. I was referring to Brent "Quickly Becoming A" Payne.
Great Potatohead!,
You do know that I could point 5 million PR8 pages from over 50 domains at your competitor's site don't you?? ;-)
Good luck explaining to Rand that you lost your Fortune 500 account that's paying SEOmoz a gobsmack of money because Payne backlashed on you. ;-)
LOL!! I feel so evil.
Brent D. Payne
Disclaimer: This was an exageration meant as a joke I couldn't really use my employer's resources to do such a tactic just because 'great potatohead!' decides to delete my SEOmoz account.
You should have come with Mike, Danny and me for sushi. They served exactly what was on the tin.
only rich people eat sushi and get what they want. Rebecca is obviously not down with your bourgeois ways.
What the heck is "the tin"? It wouldn't be a British euphemism by any chance, would it?
Link below :)
"What was on the tin?"
Uh, Latex paint? Seriously, is the "tin" like a shingle?
(Lowering my head and feeling very domestic right now.)
Sorry, got all foreign on you.
Well you taught me something new. That's definitely not an east coast expression, at least not a Virginia expression...okay, not in my city!
Thanks for the info. I was thinking "on the tin" meant you were seating canned sushi. That made my mind boggle.
Sushi out of the tin is like frog spawn instead of beluga caviar ;)
Are you kidding me?? Someone thumbed Rebecca's post down? I hope whoever it is they choke (and live) on the next baked potato they have at Wendy's. Thumbing down a post like this is just bad karma people. It's a post that's 20% fun and 80% business. Do you really want posts that are 100% business/serious all the time? Wouldn't that be more like homework reading SEOmoz instead of reading enjoyment?
Grrrr. I need a baked potato . . . I've been craving one for months! ;-)
Yeah, really. Rebecca is the best at taking a random real-life story and turning it into a valuable lesson. Who can find fault in that?
me thinks it was the "assholes" who were posting spam.
rebecca right now would be the only reason i might attend any kind of SMX seminar, etc.. he article rocks!
Enough with the bacon talk man I had to go get a dozen junior bacon cheeseburgers from Wendy's for the office. Ugh, I should make my office stop reading SEOMoz :-p
This has started me thinking about what we offer and making sure we actually do deliver what the customer is expecting. We aren't shipping goods but we are delivering services and it is just as important that the customer get what they are expecting. But now I am hungry.
Jean,
But have you been craving a baked potato for about a week about a month, like great scott!? (aka Great Potatohead) has? If not, you still have a month before you get snag-oodled into going to Wendy's by a co-worker. Man up . . . it's gonna be a month of starchi-astic torture!
Payne
[a bit off topic] The whole post reminds me of The advertisement is evil post I saw recently [sorry, the Russian link but images speak for themselves).
that's funny. great idea, and so true.
I totally agree. Ironic as I am sitting here updating my company site at this very moment.
While your post was truthful and right on target, I must admit that my first impression was that it was funny. Funny why? Well I suppose the mental picture of everyone going on Wendy's site to view the menu. No offense meant, honestly, it just struck me as funny. I liked it and liked how you compared this experience with what we should be doing with those sites that we manage.
But the humor is just a bonus!
You see while I find the act of going on Wendy's site rather comical...it's only more humorous because it would just be like something I would do myself.
Thanks for the chuckle tonight, it was getting rather quiet and boring updating text. :-)
Yep, it's fun blog posts like this that help you get a chuckle, but get to a very important point in web development and user experience. Keep your content updated, and if you offer shopping carts and products online.. keep the inventory as "live" as you can without having erros...
I know from personal experience, I can be at fault for this - and I'm the Director of the division!! Ooops... LOL
i had a similar experience when my boyfriend wanted fried chicken for dinner. i went to every fried chicken joint website to find one that served mac & cheese. popeyes was the only one who had mac & cheese on the menu. we went and...no mac & cheese. :(
i had to blog it out too.
i see a cheese trend going on here. mmm...cheeese.
Why does this whole episode remind me of Harold and Kumar go to Whitecastle?
mmm...whitecastle. yum.
mmmm.....reading this post is making me hungry! maybe wendy's chili???
Something like this has happened to me a couple of times:
I begin by researching product/service online. I find local stores that carry/offer said product/service. I arrive at local store:
Me: I am looking for _________
Clueless sales person: I don't think we have that.
Me: Your website says you do.
Clueless sales person: blank stare.
Sometimes they actually attempt to help me but it is very frustrating when the sales people have no clue about what's on the website.
To prevent negative customer service experience, also ensure that your staff are aware of what the website offers.
Thanks Megan! We usually have weekly meetings with our agents (sales) in the office to make them aware and daily email blasts are sent from my Web Web, and IT divisions to advise them of what's going on.
Although we don't have walk ins per say (our cmpanies are in travel, real estate and property management) I wouldn't want them calling me in my office to say"Do we have a special on this now" (which has happened before)......
Now if I could only get all the agents in all divisions of each company to read their email consistently, that would be an achievement !!
Great point, Megan! That's also really frustrating--it's almost as if there are two separate worlds/businesses operating when in actuality it would be extremely beneficial for the two storefronts (offline and online) to work together.
Rita's does the same thing but at least gives you a heads up on their web site. They sell Strawberry custard at "participating locations" only. Of course they don't list which ones sell it.
I would have rather not known it existed.
rebecca,
Again, as a new reader on SEOmoz and a relatively new SEO professional, I have to tell you that you are one of my favorite bloggers! I love how you take every day events and turn them into little mini lessons on internet marketing! I agree with an above poster-forget about buying baked potatoes; it is just as easy (and way cheaper) to fix them yourself at home!
Thank you for the compliment! I'll have to keep a bag of potatoes at work--maybe put them in a glass box and "Break When Hungry"?
While the point was extremely valid and well said, I had no choice but to give you a thumbs down because I'm now friggen starving for the biggest, starchiest, fattiest potato I can find. Don't be surprised if I'm Levi+35lbs at the August meeting. Damn you!!!!!!! :)
Hmm, so if I Fed-Ex you some food you'll change the direction of that thumb?
Dang, I totally want a bacon & cheese baked potato now! Lucky for me, I live in Canada, where gross cheese is apparently still available :)
Currently having a similar issue with a monitor I ordered from Dell. Estimated ship date was June 13th. Today is June 18th, and the order status still says "In production". The little picture associated with that even shows a guy assembling a computer. Am I to think they are making my generic, cheap monitor from scratch? I doubt it.
What gets me the most is that they haven't even bothered to update the estimated ship date to be some time in the future, cuz I'm pretty sure they can't go back in time to ship it to me on the 13th.
Fortunately for them, I know Dell's customer service tends to suck more often than not, and I am a repeat customer, and I will continue to shop there for cheap-yet-reliable computers. Was this, say, my mother ordering this - who really doesn't know Dell from any other computer manufacturer - I know she'd be upset, and would not be a repeat customer.
Did you like the grits? I grew up in Iowa and grits are not on the menu there either. But my mother-in-law is from Texas and the south likes their grits. They did not meet my expectations. I had been 'sold' that grits were wonderful but I can't stand them.
Well, being the transplanted NY'er living in Texas that I am (which means I'm not a real Texan), I can say that I've actually developed an affinity for grits as part of a good country breakfast (i.e. heart attack on a plate).
Coincidentally, in order to taste good, they have to be smothered with melted (real) cheese and some jalapenos don't hurt either.
Good reminder. It is cheaper in the long run to keep good customers than to find new ones.
Then, unfortunately, there are those few customers that you do want to refer to your favorite competitor....where we will all be much happier. [Does Wendy's dislike customers who like "cheese food"?]
Baked Potatoes in a Microwave Oven
You can have the best of both worlds. While the molecules of your potato are being nuked in your microwave oven, heat up your "real" oven. When the potato is hot, but not quite finished cooking, pop it into the oven for the oven baked flavor. It works.
Ooh, interesting tip. Methinks I'll have to try that sometime...
Good points rebecca - however its not just on the web you have to pay attention too- spoke to a major retailer the other day who'd had a major hollywood star appear in an ad on TV for them - but every single product promoted in the Ad wasnt actually available online! He was furious to say the least...
We're always trying to catch up to America in everything here. Maybe it's Wendy's small way of helping us out in the obesity department, by leaving us alone with giant globs of potato cheese and bacon grease! :)
On a serious note, you're right... there's nothing more frustrating then going through an entire checkout process to get the lovely "out of stock" message.
all we get in australia is shake 'n dog :(
Good article! we like the 301-redirect because there is always some link(s) about a product that has been discountinued. We try to always direct it to a content rich 404 page or redirect to a content relevant page. We have a website about franquicias ("franchises" in the Spanish language). and every now and then one of our advertisers go out of busines or decide not to renew our advertising agreement. At that point is good to create a 301-redirect...
Very good points.
As an aside, if you're ever in Australia and crave a baked potato... don't go to Wendys. The only things Wendys in Australia serve are icecream, drinks and hot dogs. Admittedly the things they do have are very good - but it is still a very different experience to the dealings my American (and I suppose reading this, Canadian) friends enjoy.
Good post. Totally agree on the availability disconnect bummer. My friends and I ordered this grafted orange, lime and lemon tree online only to find out three weeks later during a random status check that the nursery is on a open-ended back-order. So no fresh citrus chasers for the little cup drinks... Cancelled order.
Something's up with potatoes. Seems like SEM bloggers have an affinity for them!
I wonder if potatoes will ever be topically related to SEM with this great discussion string. I'll be laughing if potatoes ever show up in lateral search in our keyword research tools.
It be pretty funny too if SEOMoz.org ranks under potatoes, like that time freebasing coke was mentioned, lol.
Happened to blog about potatoes too:
https://www.thinkbigshot.com/blog/jeremy-kuo/51-jeremy-kuo/105-im-pretty-sure-you-want-potatoes.html
(fugly link I know, sorry... our IT guy is working on "beautifying" the URLs our CMS outputs)
--
Edit:
Apparently the URL is too long to fit..., here's the TinyURL
I'm sitting here enjoying my Wendy's Chili as I write this.
Good chili.
Crappy web site team, clearly...
Now how did I get two posts? Sorry for the mess-up.
I wonder if they have the baked potatoe here in Jackson Hole? I used to splurge and treat myself, but haven't in months... !! humm... hungry now... gotta run... :)
Heres the thing; In Oz, good sites are still few and far between and especially for small - medium businesses. So you kinda get in the habit of phoning to see if a product / service is available at the advertised price prior to making the trip. The concept of 'up to date content' falls on not just deaf, but missing ears in this country.
Heres an example; In late 2007 Nissan Japan released the R35 GTR. For any car buffs, you will appreciate how big a deal this was. It was HEEEE-YUGE! And anybody with even a remote interest in Japanese automobiles were looking at the 'www.gtrnissan.com' website and watching the countdown timer for it to hit 0 on the 23rd of October.
Nissan Australia are going to be stocking the GTR at some stage and they still have on their site, the countdown timer. Its broken. There are no figures on it and clicking it opens a 404 in an iframe.... This is one of our biggest car retailers in the country. They have a relatively schmick site but they cant keep their content up to date. I think that is very poor.
(Just an FYI - I cant find that bloody page now so you'll need to take my word for it).
Also, Wendy's in Australia sell crap hot dogs and Ice Creams. We dont get baked spuds or anything! So ripped off.
Perhaps Wendy's is trying to direct some of their American link juice to the Canadian portion of the company. Maybe Wendy's knows some thing about the American economy and trying to force Americans across the border for their own safety.
By the way I do have a couch some one can live on.
All kidding aside this reminds me of the Denny's menu up here. We used to get the US menu at all the Canadian Denny's. So we would see "grits" but could never order them. I never had grits before but I tried my hardest to always order them. I used to tour on the road alot so I hit a lot of denny's. I did after two years find one that served them.
It could also be likely that Wendy's is rewarding Canadians for our continued loyal patronage to their subsidiary, Tim Hortons, by providing us with tasty baked potato options.
(Canadians love Tim Hortons possibly more than we love hockey).
I think we love our Timmy's more than anything!
Question - if your site disclaimer doesnt cover discontinued products, while your site still advertises them, arent you technically allowed to sue for false advertising? I am sure thats a rule somewhere.
Go make a quick buck Rebecca :P
Great, now I am going to have to have a Potato for lunch cause my mouths watering.
I'm a newbie to the SEOmoz blog world,
How annoying! I had a similar experience, but with Amazon.com. I had ordered some stylin' Kenneth Cole shoes, and equally stylin' but far less expensive flipflops from Amazon. I get an email a couple days later saying that Amazon made an error when posting the price of the shoes, and that they cannot sell me the shoes at the posted price, AND that they were cancelling my order for the shoes completely. No chance to choose if I actually wanted to pay the new price for the shoes, no mention of what the new price was at all. In fact, when I went back to the site, all traces of the shoes had been removed from Amazon's site. WTF? I did get my flipflops, however, my 'free shipping' was nixed due to my total purchase falling under their $ limit for said 'free shipping'...
Plenty of cheesy domains listed available in France:
https://blogs.webpronews.com/2008/06/17/domain-sales-get-cheesy-in-france/
Brent
If you want a real haus potatoe you need to go to Claim Jumper. They are way good and you will get your bacon with that
¿How do you overdeliver a product that doesn't exist?
Erhm .. ¿then what exactly is windows XP? ¿Is the product what they offer?... ¿the product really exist? :D