A lot a marketers focus optimization efforts at the bottom of their conversion funnels. One effective way to examine conversion rates at the bottom of the funnel is to create a custom segment that excludes visitors who bounce. As this segment gives you a view of your engagement data that only shows interested visitors, this is a great way to inform site changes. After all, these visitors are the ones who are most likely to convert into paying customers.
But what about the top of the funnel? Are too many of your visitors leaving on arrival? If so, delve deeper into which pages are causing you the most bleeding. And don't get too far ahead of yourself with site changes before you first identify your highest volume SEO entry pages. To make site changes without looking the top of your conversion funnel is to rent a tux before finding a prom date. It costs a lot and it leads to embarrassment.
Yet many sites still don't think of pages other than their homepage as landing pages. It is not just pimple popping amateurs making this mistake, either. Numerous startups and online retailers, who get 80% of their overall traffic from Google, fall into the trap of designing individual product pages that rank well, drive 50-60% of their overall traffic, yet have bounce rates over 75%.
Avinash Kaushik, Google's Analytics Evangelist, always says your homepage is not a golden door through which all your visitors will pass. And he's right. Search engines have flipped the funnel. Every page that drives traffic is a landing page. But just because Google decides your homepage doesn't mean you can't optimize the performance of your lower level pages. Do you have underperforming product listings, profile pages, articles, or other entry URLs?
If so, here's a quick checklist to revamp your lackluster landings:
1) Reassuring Policies
If you have reassuring polices, whether they are privacy assurances, guarantees, rebates, returns, or whatever else, tell your first time visitors about them. These don't have to be flashing lights or neon arrows, but look at how scannable your "deep content" pages are. Two things that can be tremendously effective are graphics and icons. In the absence of any images, however, a single line saying "We never sell your personal information" can do a lot. And don't bury these reassurances at the bottom of the page. Put them at the top of the page, or next to your e-mail collection field (if you're collecting e-mail from the page).
2) Testimonials
You have raving fans, right? I'm sure there are at least a couple in the woodwork. Why not let them sing your praise as part of your introduction to your visitors? Landing page optimization is not a cocktail party. It's okay to brag a little. Especially if it means improving your bottom line. Amazon does a great job of prominently exposing five star reviews on their product level pages, as does Yelp. Both are good examples to look at.
3) No Credit Card Forms
Single page forms are one thing if you are running a free trial period. Just last week I saw some massive returns for an e-commerce site off of some landing pages they created for an SEM campaign where they offered a 14-day free trial. But SEO landing pages are different. They are typically part of your internal site navigation. Plus, they are really more like first dates than "take it or leave it" offers. For this reason, don't be too forward. Show some leg and entice your visitors to click a second time, but save the credit card forms for further down the funnel. I am not saying you can't open the kimono later, but buy your visitors a drink first.
4) Email Collection
If you have a newsletter, blog, or another way that you maintain an ongoing conversation with customers, you should offer a field for people to subscribe via e-mail and RSS. This might not impact bounce rate significantly, but this type of e-mail collection is inexpensive and it is a great way to increase user retention. Several websites whose sign up button treatments I like are Futurenow, Mint's Blog and Fred Wilson's Blog. As you can see, Mint doesn't show a graphic for "sign up by e-mail," which is a wasted opportunity. More than likely e-mail will comprise the majority of your subscribers. So make e-mail sign up as easy as possible.
5) Look at Bounce Rate by URL
Unless the volume warrants it, don't analyze individual URLs; analyze URL structures. For example, say you have an article subfolder on your site -- https://www.yourdomain.com/articles/title-of-post. Rather than looking at each individual article, run a landing page report and look at your pages in aggregate. As a sum, what pages are hurting or helping you the most? Where are you retaining visitors? Where are you losing them? If you can learn anything from your most effective pages, apply those learnings to your least effective pages. Whatever your RegEx writing tells you, focus on making the most global changes possible. In other words, change things that will have the greatest, most immediate impact such as headers, persistent a or c columns, and first time user treatments.
Whatever you glean from your landing page analysis, abandon the myth of the golden homepage. And if you are not thinking of your "deep content" pages as landing pages, identify your biggest opportunities and let your design team go to work. There is probably a lot of low hanging fruit. Besides, if you don't, you might find your website dateless at the conversion prom, and nobody wants to be standing in the rain with a wilted dandelion boutonniere. That's a fate I wouldn't wish on the worst of websites, not even Danny Dover's favorite domain.
lol, this is the start of a war! You have no idea...
*grabs some popcorn* Ooooooh this is going to be fun to watch!
By the way Sam, awesome post! (this does not mean I'm rooting for you though in the Sam vs. Danny search war - haven't decided yet)
Of course you are right, and your list is right on, but I still hate the analystics and analysis end of marketing.
Yeah those pesky 'analystics' can get in the way some times.
Welcome to the team, Sam, and thanks for helping evangelize the point that the top of the funnel is much richer than just the home-page. I fight this battle in the usability side, too - we can't assume that the user experience begins on the home-page, and good architecture and trust-building have to be a site-wide endeavor.
Sam, excellent post, I love reading anything that mentions analytics, conversions metrics, funnels and improvements and the like... well done
david
Like the "show some leg" analogy especially!
Recently asked site publisher what visitor was supposed to do. They said, "it's pretty obvious by our domain name and home page." Explained every page = SEO landing page. Now will just send people to this post.
P.S. Does Danny Dover w/o facial hair look like Zac Efron?
"I am not saying you can't open the kimono later, but buy your visitors a drink first."
Classic. I think I'm gonna like the new guy.
Great first post Sam. Really interesting. I need to do some analyses of my website, and this will definitely help as I have quite a high bounce rate (57%).
Welcome to the blog Sam!
I have read on a few copywriting sites of the benefits of a popup box a few seconds after the person has landed on your site.
I would also like to do this (similar to how SEOmoz) does it if you aren't signed in when you go to their homepage.
There are a few companies that offer the necessary script that ties in with a paid email campaign service, and I also believe it would be possible using thickbox but can't get it to work.
Does anyone know of anyway to get this sort of feature to work and do you know of any good sites doing this?
Maybe the guys at seomoz are happy to share their expertise in this area?
If you're looking for an email delivery service that does this, Aweber has a system that can take care of you. If you're looking for something tied to your usr's accounts on your site, I'm not quite sure.
I'd be interested to hear what you find too!
Hi Sam,
Great post. I think one other thing that is often missed is the brand promise.. often the inner pages drop the messaging that shows the visitor why this product/service is different, its USP's and fail to quickly communicate that the site the visitor has landed upon is a) relevant to their search b) is cheap/high quality/whatever their USP's are and sells the benefits of the product / service, often these mesages are on the home page but presumed to have been read and understood once on inner pages.
Great first post
Cheers
Alex
I do like how u think, if SE algorithms are going to change in the future they should really simulate how academic people think when evaluating a page or a whole web site.
allow me to summarize what I undertand from your post
1) position and clarify policies correctly
2)testimonials(just the best reviews especially from the prfssional people or companies/entreprises), reviews(pros and cons) and ratings (the magic of the 5 stars)
3)no credit card from in the first page that describes the product lonely
4)newsletter via mail and/or RSS feeds 5) try to analyse how visitors deal with your page/entire site.
I accept and agree with you
Great blog Sam!
You've covered areas that most small businesses would not know to focus on. Something else we encourage clients to do at Mass Media Marketing is to provide fresh SEO content on every page, not just to entice search engines but to also engage customers.
Getting people to the site is half the battle, keeping them there is the other half. Our motto is: content is king, but conversion is critical.
Looking forward to reading more of your articles!
Ingrid de Jong
Makes sense to treat every page as a separate mini "website" that develops pg rank that will link to other pages of the whole site.
It seems that they picked a winner this time. I like your writing style and the fact that it's from and SEO/IM mindset so it's easy to identify with.
People certainly do look for assurances, social proof, and hate forms in general. I've got to watch the bounce rate by URl now. I've been observing, but not tracking it to ascertain it's relevance.
I'd say it's a great 1st post, but it's really a great post even if you'd been here from the beginning. Keep it up!
PR: wait... I: wait... L: wait... LD: wait... I: wait...wait... Rank: wait... Traffic: wait... Price: wait... I: wait... L: wait... C: wait...
Congrats Sam on joining the team!
This post is an excellent example of being able to provide quality content without going on for days and days. Short, to the point, and plenty of visuals to go with it.
Well done.
Hi Sam, Great first post. Congratulation to Join SEOmoz team.
I find your post quite helpdul and I think now I would be able to optimiza my SEO landing page properly.
Welcome Sam and great first post.
I especially like #5 about ounce rate by URL. I often find that small(er) business clients tend to generate traffic in small(er) amounts where I have to wonder if there is enough data to make solid recommendations. Looking at entire sections should provide a better snapshot of how visitors are interacting within those areas.
Cheers!
Welcome to the team, Sam. I'm looking forward to being wow'd by you like Rand et al.
A 'moz baller? (Sorry - been reading the profile page). If you're not too good, let's play some pickup when we're next out in Seattle :)
Same as everyone else said by the way: nice first post. Good work.
Hey Will, in case you need some quick tips on game improvement, this handsome fella can help you out
I don't like to write comments only to say "bravo, great post" or something similar, but...
Bravo, great post!
and
Keep in mind that we need such things; analytics, landing page optimization, split testing etc etc. Although we know already a lot of this stuff, there is always some new piece of info or inspiration for a new idea - and best for the end -> community discussion.
Where did this prolific blog author come from? Is it the water over at SEOMoz that brought this out? If so, tell me what the brand is -- great first post, Sam!
Sam, really enjoyed this first post and looking forward to many more! Keep up the good work, now back to optimizing those deep pages!
I really like this. I went and implemented steps one and two on a site's landing pages by adding a link to the client testimonials page and adding a national association membership image. I'll track and see what happens, but if nothing else it helps fill out those pages a bit more.
Great tip and welcome!
This is a great post, I don't know whether E-shop should put credit card form deep in the funnel, but I am quite sure that star rating is what I rely on when I purchase stuff.
Excellent first post, Sam.
Interesting first post! I like the advice on seeing the performance of URLs and not just focusing on individual pages. It puts performance in context.
i totally agree, that your landing page/homepage is not the only doorway to your site. i suggest you utilize every link to every product.
great post by the way
Great post Sam, informative and made me chuckle too, perfect!
Thanks for this post.... If we design or developing a website we should not forget the simplicity of a layout. Simplicity is clean and beauty. Our course the User Experience..... www.siliconinfo.com
Great tips!