There's no doubt about it - being a startup in any economic condition is rough, and in the current tumult, mind-bending challenges aren't out of the ordinary. However, I, like most other entrepreneurs I've encountered, am a staunch optimist and thus, even in the face of hardship, seek the silver lining. Tonight, I'd like to share a few of the diamonds in the dung pile that are closest to my heart.
#1 - Living on No Income is an Advantage
The first few months/years of startup life are often waged with salaries that would make college students cringe, but later on, this austerity can be a tremendous asset as you have massively talented engineers & execs that can live on a fraction of what larger firms would need. That extra income can be re-invested in the business for a significant competitive advantage.
#2 - If You Can't Afford Talent, You Have to Learn It Yourself
There have been many times at SEOmoz when we couldn't afford to outsource or hire a specialist (particularly in our early years), so we had to get good at "it" (whatever "it" was) ourselves. In fact, this is how I got into SEO - we couldn't afford great outsourced help, so I had to learn SEO to help our clients who needed the service.
#3 - Surviving Tough Times Frequently Leads to Success
Gillian & I started working together in 1997, and in 2000 felt that we had a pretty good plan for building a web design/development company. Then disaster struck the tech startup world, no one was paying 5 or 6 figures for websites anymore and our business was in for a rough ride. When we emerged on the other side in 2004, we were stronger, smarter and better prepared to take advantage of the next boom cycle. No matter how bad it seems in 2009, this too shall pass and those who emerge will be better poised for growth.
#4 - Guerrilla Marketing is Valuable No Matter How Big Your Marketing Budget Gets
As a startup, you don't have money for big advertising pushes to brand your company/product/service, so you have to rely on word-of-mouth and the viral spread of your business. This is an incredibly valuable skill that will serve you well no matter how big your business grows. Learning what it takes to spread the idea virus will give your business a huge leg up on the competition.
#5 - Chaos Breeds Creativity
Early-stage businesses frequently have a lot of disorganization, lack of protocol and structure starvation. These are certainly hurdles you need to clear, but they're also opportunities for improving the old ways and building a smarter, more creative, more agile company. When every role is set, "outside the box" thinking isn't necessary - and necessity is the mother of invention.
#6 - Freedom from Rigidity Can Increase Productivity
That same lack of process that drives you mad can actually be an advantage, too. Although control and regimen do increase output in large organizations, they can cramp the style of small groups and individuals. I was always amazed by what we could do with a single designer/developer, and even more impressed by what a few guys with a pie-in-the-sky goal, a small bankroll and the freedom to find their own path accomplished last year.
#7 - No Room for Error Means Early Visibility Into Successes & Failures
When you're locked into succeeding or collapsing, every move is analyzed for signs of impending doom. This relentless oversight means that when you fail, it's early enough to make a course correction and when you succeed, you know exactly what went right and wrong. Fear of failure is a powerful motivator, and it breeds a culture of critical thinking that will make you better at your job much faster than a corporate structure that insulates against visibility.
#8 - Limited Hierarchy Increases Empathy & Improves Leadership
A flat organization means the founders and decision makers are close to the troops at all times. I'd argue that this makes you a better manager, as you perceive the day-to-day struggles and are never seen as aloof or out of touch with the realities of your team. There are weaknesses here, too, but knowing your people and having them know you is a powerful force for camaraderie and the fastest way to get insight about where your business is working or faltering.
#9 - Lack of Executive Bandwidth Means Internal Stars Can Shine
A popular article today examined John Gruber's theory of Why Bad Taste Rules in Business Endeavors. He notes:
The leader with bad taste / poor design sensibility will absolutely salt out the great work of brilliant teams. They'll add random crap to something that might already be quite good. Or will allow bad stuff to ship. Or, most likely, force a product out to market when it's not ready. A blind adherence to meeting release dates, for instance, can essentially assure the death of quality in a product. That's why adding product managers or project managers to an already failing project often is like a bucket of gasoline for a man on fire.
In startup life, the bandwidth to oversee projects and nitpick details is tough to come by, which seems, at first, like a disadvantage. However, on the optimist side of things, you do get to see the great work your people can produce sans filters - and when that work is remarkable, it gets to shine on its own.
#10 - Loneliness is a Rite of Passage
I've had a number of startup CEO friends tell me that leading a company is the loneliest job they've ever had. They hire friends, only to get into fights, lose them to layoffs, or find themselves needing to build distance to maintain the professional relationship. They get the sense that so few people understand their position or go through the emotional and intellectual cycles of excitement and dismay, fear and hope. But the startup community, particularly in the tech world, is forging more and more bonds and those connections are helping to make all of us stronger & smarter. Don't take your detachment as a cue to devolve into a hermit; consider it the hazing process for entry into an exclusive new club forged by shared experiences and then reach out to your fellow entrepreneurs. You'll find a lot of empathy and passion to connect, mentor & commiserate.
I'd love to hear any tips you've got to share for making the best of the oftentimes rough hand startups are dealt.
#11 - Don't bite more than you can chew
Refusing business can be one of the hardest things to do. Ensure you are servicing your clients to a high standard before taking on new business. In the long run you will be better off.
One or two good long-term clients are better than having lots of short-term clients, especially in the SEO game.
:-)
I'd probably re-word that slightly to be:
#11 - Never bite off more than you can chew, but take the biggest mouthfuls possible and chew harder than you've ever chewed before... swallow, then keep eating.
and
#12 - Always try and hire people smarter than yourself... it may be difficult in the early stages, but knowing your own limitations and delegating tasks to those more skilled can be the difference between you running around in circles and moving ahead in leaps and bounds.
Or at least be willing to spit stuff out when you do.
Rand, I don't know what you're talking about -- everything at TeachStreet is going off perfectly, with no hitches at all. We never argue. No one ever bristles at late, and poorly designed, changes that I push for. And we rarely push to hit a launch schedule, just because we committed to it.
Finally, I never feel totally lonely and put out by all of the requests from employees, investors, and most important, customers.
Really, it's pretty much a non-stop party
Dave
p.s. So, yes, you must be doing it all wrong
My sources tell me you may be in what we call the "delusional" phase. Don't worry, it'll pass :-)
Great to hear from you Dave!
Hi Rand,
As someone who knows what you have been through and how far you have come, all I can say is "don't forget the people who helped you along the way" and "keep being yourself" (which I know you will).
Your optomism and ability to keep going has always amazed me as much as how really good you are as a visionary leader. Who else do I know that "High 5'd" everyone he met after just being robbed? Geraldine is right, you probably are one of the most optomistic people I have ever met.
I must say your timing for this article is perfect. As you know right now, I am going through this with RankSense. You are right, some days you just need to do it yourself. That and really impowering those around you, especially if they are in short supply. Gillian and I discuss so much of what it has taken for SEOmoz to come so far yet you writing it here really puts it into perspective.
One thing you left out is tenacity and perserverance. If after 20 years of working with startups and on startups, the absolute differentiator I have noted; is the ability to just keep going no matter what. Something which both Gillian and you have in great abundance.
This is why you are making it happen. Keep it up.
Curtis
Surviving Tough Times Frequently Leads to Success :
it is true that everything that you do start, does not end up being a success. It can be even a big failure, and being able to survive through those rough times, and not just on the money side, but more on the intellectual side, makes you stronger for the future.
You just need to keep faith in what you are doing, and learn from past mistakes and experiences. :-)
Reinforcement of eternal optimism: you're right that people starting and growing things are optimists at heart and most small businesses *are* capable of growing even in a downturn (especially web-related ones in *this* downturn
PS loved the comment about limited bandwidth allowing people to shine. I love seeing that.
I couldn't agree more. Especially #10 -- even I cannot describe that precise how I felt 2 years ago when I started. I started working from the office of friends of mine just not to be alone all day long ...
Good post, Rand. I'd also add:
Hire Carefully, Fire Quickly. For any company, but startups in particular, it's critical to think through the kind of skills needed to fill a position - including making sure the hire has the right stuff for the unique dynamics of a startup. I've always been amazed to watch little companies hire buddies or box-checkers that didn't have the skills/attitudes to do what was needed. Virtually every person is critical to success; they need to buy into the idea of the company and be willing to adapt constantly. Equally painful is realizing that you hired a less-than-stellar person and not being willing to let them go. Sometimes companies go on paying precious cash to people that clearly aren't working out. It's bad for cash, bad for morale and bad for the company. Hiring well and making hard decisions comes with the territory.
#10 - Loneliness is a Rite of Passage
This one has been my "theme song" for the past couple months. You're absolutely right, pushing away people and hiding doesn't solve anything. I have learned that keeping people around you (especially in the marketing business - where natural "people actions" are golden) is one of the best ways to find out what your start-up is lacking. Sometimes the best advice can come from people that don't know what the heck you do.
Yeahh nice post
A lot of this related to belief and I have that in abundance but being able to back up these beliefs and post this link out to colleagues etc to keep them motivated is always useful, kinda like moral support ;-)
I think limited hierarcy in smaller startup companies improves communication between workers. Since there is a limited amount of people working on multiple tasks together, one's rank over another is often overlooked. People are encouraged to work together and share idea's much easier then in a corporate setting. It is important to be on the same page when the success or failure of the company is in hands of so few.
#2 - If You Can't Afford Talent, You Have to Learn It Yourself
The reason I started to learn SEO .
But now I am in love with it.
I get the feeling you stopped at 10 tidbits of wisdom but you could have kept going. Maybe you could make another top 10 list a year down the road or so?
Tip for 2009 - do not speak to investors. Build the business organicly. Investor interaction is a full time job with a relatively low success rate. Spend the time developing and SEO-ing the product. You will sleep better at night.
Your luck is much better on an Orlando, Florida casino cruise.
#3 rings true with me. We went through the same times as you with 5 and 6 figure contracts in the 90s. Then it all crashed. During the spring and summer of of 2001 I experienced firsthand the freedom of #1 with no income. We worked on a boot strap start up and didn't know if it would start. Just after 9-11 we got a big contract from a New York firm that enabled us to move forward. It is such a satisfying feeling to make something from nothing and see it start to grow. Having the freedom to make your own company your own way is worth the uncertainty that is always there. We are all in for tough times but that will help us develop new opportunities.
My Dad said to me back in the early days of starting Kestrel Shutters and Doors, "When it rains it pours." I added to his statement, "And then the sun comes out!" Twenty years later for me this continues to be true.
I have posted about this before and got no response. For some reason ever since you launched the new design your font across the entire website is very very hard to read. All the letters are jumbled and cant make clear sense of anything. I am in firefox 2 and 3 and still see the problem. Anyone see the same thing or know how to fix it? It looks like the font is set to extra bold ro something.
rhwd2003 - I'm forwarding this on to sitesupport (and feel free to email them if you ever have these issues - [email protected]). Not sure why that's happening, but hopefully, we can get it fixed up.
BTW - Does it look weird in IE, Opera or any other browser you use, or is it browser specific?
Internet explorer looks a little clearer but still especially on the e's you cant even see the space between the top of the e and the middle. Make sense?Maybe I am being too picky but I love to read your blog posts and for some reason I just cant seem to lately because how hard it is to see the font.
P.S. I already have glasses with a fresh 20/20 vision check so I know its not my goggles!
What is your OS?
Which browsers (include subversion numbers 3.0.1, 2.0.0.14 etc.)?
Do you have any of the follow fonts install?
If you have Helvetica installed, did you buy it from Linotype, did it come with your machine or did you download from one of those free fonts sites?
If it’s a free (or stolen) version, then uninstall it and try our site again. It will probably be more readable.
I find the loneliness part pretty soul destroying. OK I am hopeless in a typical work environment so find myself "alone" with ny thoughts most of the day.
This can be most - em - boring! My mind frequently wanders to my native England and times enjoyed in the past. Now I feel trapped.
OK I have the luxury of getting up when I want, going to the lake kayaking, WII Fit and watching football from England at 3pm EST live (it's not called soccer!) but believe me it is lonely.
I have thought many times, over the years, about growing my business but always meet people that get on my nerves or that I sense will turn into my competition!
I have tried in house search jobs (two) and found their processes non existent/a rip off/tech guy fights etc so opted to go back to myself each time...
Ah well Manchester United are on live at 3 ;)
Best
David
Setting up while you're a student is my advice! You can work on your business in your spare time and (in the UK at least) a student loan means you don't have to worry about turning a profit just yet.
As you can see, my business is now doing great, just as I'm about to finish my degree - well enough that deciding to go at it full time is a realistic option. Not bad for a recession.
When I started, I had no idea really where I was going. I had a product I thought I could sell, but none of the skills to sell it. Since then, I've taught myself to program well enough to impliment my idea and the marketing skills (including SEO) to get my ideas seen.
I also feel much richer for the experience.
Great post Rand, having just started a web application company with a friend, we are seeing a lot of these issues just now and its good to know that others experience them too.
Tough Times Don’t Last, Intelligent organizations DoTough Times don’t Last, But Intelligent Organizations and Well Planned Champions Do. You can actually gain market share (may be not revenue) while others are Shrinking.
As we head in 2009, Things might look a tad bit gloomy with pink slips and pay freezes. Innovative organizations are thinking of newer ways of revenue generation as the good old things you did in 2008 will yield less than 50% of your revenue in 2009.
Together as a well planned cohesive team, Organizations should meticulously draft the 2009 charter and game plan. “Execution” and “Weekly Reviews” is going to be the key differentiator once you have the plan for 2009 drafted.
Understand the Personal Goals of your key executives and work towards assisting them with achieving those as well while they work towards ensuring the Business Goals are achieved. It is time to show we care for each associate and not just their sales/marketing goal achievement.
Here are a few quotes that I found worth sharing as you begin the journey into the 2009 “Whether you think you can or whether you think you can’t, you’re right” (Henry Ford) -THINK YOU CAN & MAKE IT HAPPEN IN 2009
Also a good quote by Vince Lombardi "The only time Success comes before Work is in the Dictionary"
New start-up post rand... I started my at the beginning of 2008 and I can definately understand most of these points!
-Brenelz
"#2 - If You Can't Afford Talent, You Have to Learn It YourselfThere have been many times at SEOmoz when we couldn't afford to outsource or hire a specialist (particularly in our early years), so we had to get good at "it" (whatever "it" was) ourselves. In fact, this is how I got into SEO - we couldn't afford great outsourced help, so Rand had to learn SEO to help our clients who needed the service."
Funny thing about that, we started as a car accessories online retailer and couldn't afford marketing, so we researched and learned seo ourselves. We developed an ongoing strategy and ended up getting traffic from over 3000 keywords. The strategies we built then are the ones we are using now to help other businesses get the kind of results we have had. I bet a lot of great companies got their start by the same approach. I think there is a lot of value in the resourcefulness it takes to go after the things you lack in your business, and that resourcefulness is the same stuff that helps foster some of those other points you made and is an essential characteristic of an entrepreneur.
Thank you for sharing your insight with us Rand. As you say, in any economic condition, a start-up is never easy. I hope others find the insapration that I have in your post.
You must be humble to recognise when your current strategies aren't working and have the bravery to change it. Some people start their business and at the first sign of failure dismiss it as a bad idea and therefore quit.
Always be willing to learn and grow no matter what field you find yourself in. You didn't give up riding a bicycle the first time you fell off did you?
#Remind Yourself Why You Are Doing This
I have the original list of reasons why I wanted to start my own company, reviewing that list when things get really tough helps more than you could ever imagine.
Best tip - #5 Chaos breeds Creativity
I think that what's going on right now is a flush. A flush of the financial system a flush of big corporations and a flush of excessive consumption amongst society. It will be the creative ones who come out not only unscathed but even better when all is said done.
#10, hits me right through!