One of the most popularised examples of viral marketing is that of Microsoft's Hotmail (now Outlook Online) email service. Every single email sent using the site came attached with a small signature which read "Get your free e-mail at Hotmail." Doug Rushoff was one of the first people to use the phrase viral marketing online, and likened the concept to someone who is susceptible to an idea being infected by another, and then sharing it with others, in turn "infecting" them.
The Hotmail example fits this ideology perfectly, and helped propel the service to a point where it was adding in excess of 270,000 new users every single day.
The concept of something going viral doesn't just apply to the internet of course. Another phrase associated with the idea—word of mouth—is definitely more relevant to the offline world. It may be watching a TV show and going into work to talk about it, reaching more people who then watch the show and tell even more people. It may be having a great experience at a restaurant and telling a friend, who visits that very restaurant and then tells even more people to go.
The end result is that one person can help something spread to far more people than themselves. The internet has simply made it much easier for one person to reach a huge audience with a message that's worth sharing. In the last 10 years, the number of people using the Internet has gone from being measured in millions to being measured in billions.
This was a version of the planned introduction for the book Viral Marketing for Dummies which Wiley asked me to publish a little over a year ago.
Though I actually quit my contract and stopped working on the book (long story), I've still been involved in various viral marketing campaigns. The one I would like to share with you right now was built purely to show that the ideas I was sharing in the book actually had merit.
Join a story rather than creating a new one
Though it's certainly not impossible to create your own viral category to get some buzz, it makes your job much, much easier if someone is already talking about a topic that you can leverage for your own gain.
Lyndon Antcliff, most notable for fooling the world's media into thinking that a teenager stole his Dad's credit card to play Xbox with a hooker, is very good at this. He often tweets the latest viral trends and helps his clients to capitalise on hot topics of the moment.
Again, you don't have to only take advantage of what people are saying now. When Monster Slippers wanted their slipper company to go viral, they created an elaborate story to say that a Chinese manufacturing incident left one customer with a size 1,450 shoe, almost as big as a car.
The story was picked up by multiple news outlets, all linking to Monster Slippers as they were the one to break the story. That was until they all figured out the customer who received the unusually large footwear actually looked identical to a staff member of Monster Slippers.
I didn't have anything I actually wanted to promote in my example, besides a cause that I believed strongly in, so decided to pick up on a news event that a lot of people were talking about: The demise of Google Reader and, potentially, Feedburner too.
Stick to one core theme
"What did the fox say?" just wouldn't be the same if we also wanted to know what the eagle, walrus, and piranha say too.
The Old Spice videos featuring actor Bruce Cambpell basically ran as an idea that you couldn't be Bruce with his great physique and confidence, but you could at least smell like him. They didn't run with this theme just once, but used it in multiple highly successful commercials.
Old Spice is a smell. It doesn't necessarily make you smell better than any other product. There's nothing inherently amazing about it. Yet after those commercials ran, you couldn't walk into a supermarket and find it on shelves very easily. They found one theme and stuck with it, even creating unique videos for Redditors in an AMA format.
Another reason for sticking to one core theme is that you really have to give sharing a purpose (next section). If there's no clear message that you want to spread, it's hard for people to get behind the idea and want to share it with others, whatever it may be.
I've already mentioned that I wanted my idea to focus on the news events surrounding the demise of Google Reader as well as the potential demise of Google's Feedburner product. I think it was much better for me to pick one of these rather than try to get the message across about both.
You couldn't save Google Reader after it was announced to be shut down, but Feedburner still has some legs (for now) and that's the one I care about the most.
Make it easy to share, and give sharing a purpose (!)
This is possibility the most overused advice when it comes to teaching people how to get ideas to go viral but it is still relevant. Of course, you can't just stick social media buttons onto a site and expect something to instantly spread across the social stratosphere (that's what we're calling it these days, right?).
Not only did I put sharing buttons on my site, but I also decided to actually give people the text they could use on sites like Twitter and Facebook.
Going back to my earlier point about purpose, people had to believe that they would actually get a response and that sharing would do something productive. Whether that's positioning themselves as someone who is intelligent and in on the latest news (whether it's movies, the next viral video, etc.) or, like me, they wanted to rally behind a cause.
One of my good blogger friends actually tweeted the story without knowing about it.
Thanks Steve!
Execute properly
Though I had no real idea if the Feedburner minisite would actually take off, it was worth a try. I wasn't actually promoting anything besides having a case study for the book I was writing, but even still, I wanted to at least make it look semi-professional and not just like a random blog post on a website.
I thought about not only the big details—like why Feedburner might actually shut down—but also the small details, like having an upside-down Feedburner logo as the website favicon. I also decided to take a comic strip style approach and use my limited skills in Photoshop to put together something hopefully, as least slightly, humorous.
There was even a comment that said I ripped off the style of the Oatmeal which I'll take as a compliment judging by Matt's huge success after working here at Moz.
Finally, I also enlisted the help of three others to throw in the ever-important cat pictures with the hashtag #pleasedontkillfeedburner. Thanks to Ramsay and Chris for kindly sharing pictures of their cats which I could also use in the comic.
To put together the theme of the site, I simply headed over to my usual design haunt, ThemeForest, and picked up a template. Then I got to work in Photoshop without caring too much for standards or usability. I viewed the project as time-sensitive, so I wanted to get something up as quickly as possible.
Just be careful which font you use...
Funny; that's not even Comic Sans.
The end result
Just to clarify, the only piece of promotion I did for this was around two personal tweets and I emailed no more than six people about the idea. If you consider that a tweet of mine would only get a few dozen clicks, I was quite surprised by what happened when I woke up the next day: The site made the homepage of Hacker News.
Here are the stats for the first week of the site going live:
To give even more transparency, here's a list of some of the sources which sent traffic. Notice that a lot of the tweets sent a surprising amount of people to the page:
There are a lot more but that screenshot was getting long enough as it is. Here are a few other results from this campaign:
- The site has between 300-500 backlinks (!) depending on which link checker you use
- The domain is now a PR 4
- It has been shared on social media over 1,400 times
- The entire website was built in less than one day
Some people might argue that I'm fortunate that the article went viral on Hacker News (I didn't submit it, and don't know who did). If you're one of those people, well I'll just say that I'm also "fortunate" to have the idea for the site, to register the domain, to contact people for cat photos, to spend a day in Photoshop and to actually execute my idea.
Of course, not everything you create with the idea of 'going viral' is going to be a hit. But if you keep focusing on creating content that follows this outline (relevant to hot topics, gives people a reason to share, execute the idea properly) then no doubt that something you create is going to get a lot of attention.
Even with this campaign there were a few mistakes I made:
- The site looks terrible on mobile devices. Seriously, don't bother opening it in your iPad
- I lost the account access to the email used in the graphic so I have no idea if Google responded after the initial buzz (duh!)
- Ideally this would have been a campaign I could have linked to other web properties after the traffic burst subsided
Though in recent months I've been a very public advocate on the ViperChill blog that, quite simply, quality content doesn't rank as well as it should, I still believe in it. Every time I've showed terrible websites ranking highly in Google, I've always stated that I would love for the opposite to be the case.
If you would like to hear more about this topic (I wrote 20,000+ words for the book before scrapping the idea) then please let me know in the comments, and I'll see what I can do. There is a lot more to cover, but hopefully this post gave you a bit of inspiration about taking action on those random ideas I'm sure you have from time to time.
As a final plug, I've actually just started a brand new niche site case study (introduction post here) where 3 people will be tackling the same niche from three different angles. One of us is using only SEO, I'm relying purely on creating great content and the third contributor is a total beginner to creating sites who has all options available to him.
Hope you guys like the post. Thanks to Trevor and Cyrus for reaching out to me with the opportunity.
If you have any questions about your own campaigns and ideas, I'm happy to answer them in the comments. I'll check back for the next day or two :)
Excellent article my friend. Very glad seeing you here as a contributor.
In nine out of ten cases the success of a viral post can be traced back to couple of elements. Either it is knowing which triggers make a particular group tick, or being at the right place at the right time. In my opinion it is never even remotely close to "luck".
Month ago an article of mine found itself on Hacker News, and in 3 hours this generated somewhere around 9000 views. When I woke up it was like a kaleidoscope run wild- 800+ tweets, a lengthy discussion taking place in the comment section (which easily meant I've hit the right audience, hence providing me with insights about future topics and how to approach them)...
Here is what bugs me though
It feels as though going viral is definitely going to happen if you switch the right triggers. "Someone posted it on Hacker News"... So? That means that, at a minimum, you produced a content that is likely to be shared there. The luck element could easily be traced back at this stage, not the mention, the tweet, the mail... If I try to replicate this, by and large, the first thing would be producing similar content, or trying to figure out what is likely to be shared without much in the way of HOW.
BTW, I always enjoy the examples you share at the start of almost every article. It makes me realize how much can be done with so little.
I think the thing about hitting the homepage of a big sharing network is that it acts as a filter and a catalyst at the same time, especially if that network services a niche as Hacker News or Inbound.org do. It's a filter because it means that people seeing it know it is engaging - it must be, it's on the homepage - and a catalyst because it vastly increases your reach. So it doesn't mean that "going viral is definitely going to happen", but it definitely helps.
Unless you are a big brand, I would disagree with you and say that luck is definitely a factor. Or, more precisely, the butterfly effect. If one less person had been tweeted at the start the article may never have found itself on Hacker News - or even if one person that was tweeted had a cold and so wasn't checking their phone. If he had tweeted one person more, it may have been picked up by Wired as well and so been even more successful. Or if "Comic sans" hadn't been used and that person who disengaged because of that had shared it, the same might have happened. Small changes at the right point can have a huge impact, and because it's impossible to find out what those points and changes are - so that's luck!
What an amazingly insightful read, really took a lot away from this one. Can't wait to read the Triple X Niche study.
Thank you.
Thanks Ria!
ViperChill in Moz! YAY! Congratulations dear sir, you are one of the most entertaining SEO's ever.
Excellent dear sir! Thanks for sharing your thoughts! I am looking for a new ways on how to create an effective SEO and even Offshoring jobs. Glad that I've found your article. : )
If its number game of visit count, its definitely the viral that can bring such amount of traffic in so much less time. But I would say you should be fortunate about being tracked. Many a times a great piece of content simply buried because it not at the right time.
Thanks for the case study, waiting for the next one of triple X.
I've had a very similar experience getting on the front page of Hacker News. I was amazed as how large scale the syndication is for HN, as I got referral visits from loads and loads of different sites. Because my link made it to the front page of HN, it also made its way onto Inbound.org and did rather well on Reddit - which meant more and more syndication. The snowball effect continued...
Unfortunately for me, the influx in traffic brought my cheap hosting to it's knees. Had I foreseen that type of response, I would have gotten better hosting from the start. Live and learn I guess...
Great to see you here again Glen! Nice job with the Feedburner campaign... I actually saw it and shared it myself, but had no idea you were behind that... well done mate!
I'm looking forward to seeing your epic "Battle of the Bloggers" unfold, and YES, definitely do something with those 20 000 words...
That's really a great result! Well done! And thanks for sharing it!
I also believe using Infographics or Animated Videos in marketing campaign can boost this number even more. Especially if this is done just before some holiday - holiday promotional Infographics and Videos do a really great job! Have applied that in our own company and it worked.
Great read ViperChill, thanks for the details case study
Hey Glen, always love reading your posts. Another great one :)
Ok but how many will return? For about after a week?
Viral marketing referring to marketing techniques that use pre-existing social networking services and other technologies to produce increases in brand awareness or to achieve other marketing objectives (such as product sales) through self-replicating viral processes, analogous to the spread of viruses or computer viruses (cf. Internet memes and memetics). Very good post thanks for sharing your thoughts Viral Marketing helps in generating the traffic Content should be good while doing viral marketing.
Thanks, It such a interesting post and amazing insights. You mention it very clearly..
If its number game of visit count, its definitely the viral that can bring such amount of traffic in so much less time. But I would say you should have fortunate about being tracked. Many a times a great piece of content simply buried because it not at the right time.
Thanks for the case study, waiting for the next one of triple X.
Good One Viper and you should considering posting your twenty thousand word book idea that you wrote.
You might actually be surprised on how many of us would actually end up reading the entire thing.
Great post, Viral marketing is a really hard thing to put your finger on; things can go viral that you never thought would and things you would think would do well don't! I suppose its one thing that we have no control over whereas other marketing methods we have all the control!
Very cool. Love that not only did it go viral, but also got a ton of great backlinks. You could probably do an entirely separate case study just on that.
Excellent case study Glen. Virality, if that is a word, is hard to get ones mind around. Your post provide some great tips. Striking a nerve, filling a need and having an established audience all help. Writing skills, overlooked by many, are a given. Creativity helps.
Are you considering other avenues (beyond this post intro) to leverage the content your created for the book that did not get published to get some ROI for sunk cost of the hours invested.
Hummingbird has the potential, in my opinion, to increase search quality. We will have to wait and see as the proof is in the pudding, but I am hopeful. It could be worse. Check out what ranks at Bing/Yahoo! these days.
Good luck on your 3 person case study. Should make for an interesting follow-up to this post.
Again a fabulous case study. Couple of days before we read a great case study about gambling industry written by @Sam Miranda. The point you mention "Make it easy to share, and give sharing a purpose (!)", this is very useful. Nicely picture representation.
Hi Another great case study. I'm really looking forward to your 3 niche SEO case study. I always get fed up with people ranking who really shouldn't be as but there isn't much you can do about it at the moment. It's always good to have the tools in your belt to help (in this case Viral) I'd love to get some content viral but you always need this idea to start with.
Thanks for some of the tips I look forward to giving some of them a go at some point.
Always good to read a case study for a successful campaign like this, it definitely gets ideas going. Even better to hear what you would do differently next time.
Hi, another great case study from you. It's nice to see you as contributor here. I'm looking forward to your experiments and interesting examples.
Cheers Matt!
Glenn,
I would love to see more of your 20,000 words exposed. As usual, you have explained things in a step by step manner that makes it simple to understand. Love it.
Hi, great article, thanks for sharing. Just one point you may have forgot: Hotmail virality was a success because of the PS at the end of the email. Each email sent with hotmail had a footer as "PS I love you! Get your free email ..." etc.. You can find more on my blog @ Social Engagement
Pretty sure I mentioned that ;)
Yes - you should share those 20,000 words you have lying around!
Interesting, however, would be hard to get a client to bite on building a mini site with the prospects of getting 9k uniques in a day and then the traffic disappearing again.
Also doesnt look like Google is too happy with your domain:
https://www.google.com/search?pws=0&gl=us&q=pleasedontkillfeedburner.com
What a detailed insightful case study you represented. Learned lot from it . :)
Hello!
This is Bryan Knowlton over at the Daily Blogcast for Internet Marketing.
I just wanted to let you know we discussed your blog post on our show and would love if you could help get the word out to your readers! We even used your image for show notes. Check it out! :)
013 – Google+ New Photo & Video Features, ViperChill Viral Marketing Cast Study, Google Zebra, Saying Pat Flynn in the mirror 3 times
https://dailyblogcast.net/2013/11/20/13-google-new-photo-video-features/
We found the article to be well written and decided to feature it in this episode. If you woud like to provide any additional comments, you can do that directly at the bottom of the page listed above.
Since this is a Daily Podcast, we will definitely be visiting your blog from time to time to find more great articles to discuss. If you would like to leave us a comment, question or a voicemail, you can do that on the right side of the page.
Again, thank you for the blog post! Without it we might have not had much to talk about! :)
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Bryan & Mark
https://dailyblogcast.net - Because reading is hard...
Very good job Glen. Thx 4 good content!
Great post Glen. I don't think I'll go as far as to say 9,000 uniques is 'viral' however. I had a post on one of my sites get 14,000 uniques on Saturday, and 38,000 in the past 4 days (Saturday - Tuesday). This resulted in 15k likes, over 100 tweets and 200 pins. Although it's interesting to analyse this to find out where the content was shared, what sites bring in the traffic and try to work out how to replicate it, I wouldn't call anything less than 50,000 in a day 'viral'
Hey Tommy,
Congrats on those results. Great numbers! I've definitely had much bigger successes (especially back in the day when Digg was the 'big dog' and fairly easy to game) but I thought this was a nice example to share.
I can't say I agree with your numbers. I've taken down the servers of Bacardi with much less traffic than 50,000 people. I don't know anyone in my marketing contacts would say what I did for them didn't go viral though.
I hope they're turning into links for you. Appreciate the differing opinion :)