If you feel like your workweek is structured around meetings—like all you're doing is preparing for and attending meetings, talking about and reporting on your work rather than sitting and doing it—then you've reached a point of frustration where you need to regain control of your time.
There are two sides to meetings: not attending them if they're unnecessary, and when running a meeting, ensuring that it's purposeful, on-point, and driving a specific outcome. If the meeting lacks purpose and has no desired outcome, what's the point?
Today's workplace
The current workplace is operated on a model that doesn't promote productivity. Many offices are built around the "open office" concept, which serves as an ideal delivery system for distraction. This open-plan environment may promote camaraderie, but constant noise damages attention spans and workplace productivity. Even the most sophisticated noise-canceling headphones cannot defend workers from inevitable but unpredictable waves of interruption: ringing phones, loud chatter, shouting across the office, and more. People go to work every day, but much of the real work happens before or after business hours, on the weekends, at home, in airplanes, in coffee shops—virtually everywhere except the office.
If we want to start being productive at work, the model needs to change. This requires removing distractions and creating longer and longer periods of uninterrupted time devoted to work. Feeling frustrated because of how little you actually get done is a sign you're feeling resistance against the model in which you must operate.
Creative people require unstructured time to "get into the zone." As a knowledge worker, whether you're a programmer or a digital analyst, being unable to complete your work creates internal friction and frustration. According to an Atlassian study, employees are attending up to 62 meetings per month, half of which are considered a waste of time. In a 20-day work month, that averages to 3.1 meetings per day. Now, imagine that these meetings are spread out across the day. That’s a recipe for frustration: a stop-start workday in which you never have the opportunity to take the time to focus on complex work.
To preserve both your sanity and your productivity, you must reclaim your workday.
Finding work/meeting balance
Meetings should be like salt—a spice sprinkled carefully to enhance a dish, not poured recklessly over every forkful. Too much salt destroys a dish. Too many meetings destroy morale and motivation.
– Jason Fried, Basecamp
1. Block out 2–4 hours every day in your calendar for uninterrupted work.
If you're an early riser and your most productive time is in the morning, you have a better chance of setting up several hours of uninterrupted work time during the day. Create blocks of time in your calendar dedicated to your work, and indicate in the title that this time is blocked off for specific, focused tasks. Indicate which project you'll be working on and request that no meetings are booked in that time.
2. Review your existing meeting invitations.
Review your calendar at the start of each week, ensuring that you understand the purpose and desired outcome of every meeting you're invited to. If there's any doubt in your mind as to the purpose of a meeting, speak to the organizer and determine whether your attendance is required.
3. Ensure that every meeting you attend has a clear purpose.
If there's no agenda for a meeting to which you've been invited, request it. Every single meeting should have a clear, unique agenda that's outlined at least 24 hours beforehand.
4. How many meetings actually take an hour?
The reality is that there are few meetings that require a full hour to complete. The challenge is that, if the meeting is set to last an hour, the meeting will likely be stretched out to accommodate that timeframe. Start by scheduling your own meetings for 30 or 45 minutes. For meetings that routinely end early, reach out to the organizer and request that the meeting invite be shortened to reflect the actual time required.
5. No-meeting weekday.
This one’s ambitious, but if companies like Asana, with over 100 employees, can successfully manage their workweek with a “No Meeting Day,” then surely your company can, too. This is a decision that must be supported by senior management and implemented by the entire organization. If you are in a position where you can make a recommendation for such a policy, begin by having conversations with the right people.
If you’re not fortunate enough to work at an organization that implements this type of policy, begin by blocking out a no-meeting day in your own calendar, encouraging team members to book meetings with you another day. Your example may inspire others to implement their own no-meeting days, organically spreading this idea across the organization.
Productive meetings: The rule, not the exception
If 20% of an average day is spent on meetings, expressed as a year, that means a meeting you start on New Year’s Day would let out around the middle of March.
– Merlin Mann, 43 Folders
Meetings can be an incredibly effective way for people to share and exchange information, get feedback, plan, collaborate, brainstorm, and make important decisions. To ensure that meetings are adding value to your work rather than detracting from it, hold yourself and others accountable to a higher standard.
1. Avoid over-inviting.
Consider the purpose of the meeting and determine who is actually required to attend. Meetings require employees to drop whatever they're doing and switch tasks. In a service-based business model, time is one of the company’s most valuable assets. If you're pulling five people into one meeting, that meeting costs five billable hours. Let’s assume that a billable hour is conservatively worth $200. How confidently can you say that your last meeting, where you may have pulled in 5 senior team members, was worth $1,000?
2. Ban cellphones.
When attendees are checking their phones, they aren't focusing on the meeting. If distraction is a problem in your meetings, address it by removing that distraction.
3. Write actionable agendas.
Your agenda should be written with action words, not nouns. Each item should address the desired outcome using an action, with the responsible individual indicated. For example, “Agree on ad copy testing plan next steps – Max” is more descriptive and actionable than “Ad copy testing plan.”
4. Send agendas 24 hours in advance.
Ensure that the agenda is updated and sent to attendees 24 hours in advance so that they're able to review it, contribute to it, and prepare for the meeting.
5. Begin on time.
Make sure to start and end every meeting on time.
6. Prepare for meetings.
Simply attending a meeting isn't enough. For a meeting to be productive, you need to prepare for the meeting, understand what your role is at that meeting, and be prepared to contribute to its desired outcome.
Meetings are one of the biggest disruptors of at-work productivity and have come to dominate the workday, when in reality creative work should be the core focus of every day. Our most productive work is done without distraction; wasting workday time means we're working more outside of business hours in order to get things done. Build some quiet time into your day and be vigilant about ensuring that you have at least 2–4 hours dedicated to focused tasks. When you do attend or run your own meetings, ensure that you put in as much effort into making those meetings effective.
Take back your workday and use the skills that you’re paid for to work on constructive, creative projects. If you’re looking for some additional steps to improve your focus and productivity while on the job, download the PDF of my slide deck Too Busy to Do Good Work from MozCon 2015.
Love this post Marta. As most anyone at Moz will attest, I'm almost allergic to meetings, preferring email so much that, IMO, even if an email thread takes a collective 2 hours of effort from 5 participants, it's worth saving an hourlong meeting. This is because that email thread won't remove 1 hour each from 5 people (for a total of 10), and it can be done asynchronously, so as to allow for folks to get in and stay in their respective grooves. I also find that some folks (like myself) have terrible memories for exactly what was said in a meeting, such that we then need notes emailed around (why not just start with email!?), and when we want to recall why something happened or whether it did, email is a great, searchable way to refer back and see details, context, and commitments*.
As companies get bigger, I see more and more bias to more meetings to solve issues, but I think you point out wisely that there are alternative solutions and that meetings themselves can be shorter, more efficient, and more fruitful.
*If you hate email, but love group chat instead (Slack, et al), go for it - I personally find it to be a lot like email but with a less ideal client, lower signal:noise ratio, and a more interrupting flow, but 75% of Mozzers swear by it nowadays, so I'm adapting :-)
Email isn't perfect too because often is wasting of time when there are few persons in To and few in Cc. And when everyone start replying all this thread is being annoyed. And some people mess things adding more and more participants there. One of mine "favorite" was to add someone in two weeks thread just to give his opinion. But first he must read ALL before that. Pure timewasting IMHO.
Slack is now unicorn in "team collaboration". But we have Lotus Notes, Microsoft Exchange/Outlook, Atlassian Confluence and many more in past. And few more to come...
Thank you Rand! I agree. It does seem like meetings are used as a panacea for every issue. I'm kinda with the Moz team on the group chat ;-) More so when it comes to asking simple questions that used to be asked via email, which can now be addressed in group chat, if someone is seeking information, clarification or following up on something. I do agree that group chat is not the place to have complex conversations that require recording!
Thanks @Marta
What seems to work for me:
- before meeting, send agenda to attendees
- during meetings, ruthlessly cut the chatter and keep it on track
- after the meeting send notes and todo list to attendees
- followup and make sure everybody does what they agreed in the meeting to do
This works well, provided you have the clout to cut the chatter :)
Regards:
Yes! @Ali, this is my meeting template as well!
It's because I was a stage manager before I was a marketing professional and that's the only way to get sh*t done when you are trying to wrangle a bunch of performers!!
@Ali, I agree with you completely.
I think the trick lies in ensuring that this is adhered to by all team members and making this standard protocol.
At the end of the day, I think every behavior starts with the individual and that can raise the bar for the entire team as everyone begins to adopt better practices.
LOVE your article!
I actually sit next to computers of employees and shut off all distractions. So: mail notifications, dropbox syncing messages, java updates, facebook popups etc etc. I even advise to put private phones in bags or facedown in order to prevent the distractions of those.
most phones are on vibrate and on a soft surface to prevent disturbing everyone. Client meetings are in a separate room as are long phonecalls and skype calls. As a manager i promote the silence and focus. It is one of our core values.
I agree some of those items are distractions, and maybe you can encourage your workers to silent them or so, but making them hide those items just to focus seems to me a little bit extreme, cause if they can't look at it they'll think about it all the time, and they'll be more distracted.
this article is awsome!!
@Matt, I really like your recommendations!
I have found great value in reviewing my days in absolute detail. One thing that I implement is that I record my time and the activities in my day, in real time, so I can easily see when I have a scattered day vs. a day that is targeted to purposeful activity.
I also do the same! So useful to control timings.
Great post! One of the concerns I have each day is "Was my time maximized?" Did I use my time for the most important tasks or did I let others dictate my day with their agenda? Of course we need to collaborate and work together, but each individual is hired for a purpose and if there are items or events that prevent us from that, then we need to evaluate.
I have two recommendations that have helped me in the past:
1. Meet with your direct report about this. I did this over a year ago because I felt there was another department who was taking advantage of my time and I felt that I had too many of their projects on my radar. My supervisor was very happy to meet with me and help me re-establish my time so that I was working on my job.
2. Take one day and record everything you do that day and how much time it took to complete each item. Also, grade each item on how important it was for your purpose or job. You will find some amazing information about yourself and your time.
Great insights here! I've found that setting aside time for some of the "distractions"https://brideyonline.blogspot.com/
After a long time, read such post here. Great work done Marta.
I wish to add some points. As being a marketing director, I am taking meetings and attending too. So, as per my experience, meetings should have a agenda and purpose too. Should prepare all the points ready that you would discuss and share with attendees. So, they can be prepared too and even they also keep some points with them self for discussion. This worked for me every time and even employee feel quite good after the meeting because they understood the time is not waste that they spend in meeting.
These works for me and getting good results too. Thanks
In our case I love to get for all the team a daily review our objectives in a 3 min stand up meeting and a no chat / no noise 2h (supposed to produce 80% of our work)
Marta, you're awesome and awesome this post is. It was pleasure listening you live at MozCon this year.
So true!
Distractions hinder work and productivity. The sooner we figure out the distractions and either remove it or control it, we won't head towards higher productivity levels.
Thanks for the post! :)
Couldn't agree more with this. I find emails the killer for me. Sometimes turning everything off allows me to get more out of my day.
Great point, most of times meetings are just a big waste of time!
wow! this post is very awesome and useful for employers.
Meetings are sucks, true. Open office came from 70s and it's very well documented that noise killing productivity, why companies keep building them? Emails are better but not perfect, sometimes it takes 5 sec to poke your finger into right part of the screen and say "this one" than send 1001 screenshots.
Great article Marta, and less meeting for everyone.
The most important thing is Time Management. A fruitful meeting always depends the fruitful executions and solutions with in the given time period.
@Marta i really appreciate the whole process you have described in your post. Some time we really don't know how to utilize the time effectively. It had happened to me many times when i got confused to utilize the time and later realized, i was having much time. Thanks for such a nice post.
Great tips. Controlling the number of people who have a say in the final decision is key, both for meetings and for email.
There is value in collaborating, but when too many people are brought in you spend hours revising and re-revising instead of making a decision and moving so that you can begin optimizing based on actual results and feedback.
Great insights here! I've found that setting aside time for some of the "distractions" (email, quick check-ins, IM discussions, etc.) keeps me from wanting to go there while I'm trying to get work done. The bottom line: you have to be intentional about what you want to do, make a plan and then work that plan!
I like very much the infografy. I think I will practice to work for blocks.
Carmen
same here!
Before few years mine company was contracted from other building some tools.
And i didn't prepared meetings as 4+ hour. Most strange is that meetings didn't finish with something resolution and few things remain TBD (to be duscussed) for next meeting. Also for small issues there was "meeting" scheduled going over and over.
As i remember nothing from list happen. Meetings didn't start at on time because someone was in other meeting, participants didn't prepared for them leading to huge delay explaining isues, often there was phone calls due meeting, also other do mail-event (sending receiving mails), etc.
From there i starting to HATE meetings.
For the intellictual knowledge base, can you give an example to how a company has used and updated this?
@Sam, maintaining an intellectual knowledge base is one of my biggest goals. I am experimenting with various tools, such as Excel, Google Docs and OneNote.
In order to drive adoption, my goal is to develop an easy to use template which makes it just that little bit less overwhelming to record critical information. I think that there is a significant competitive advantage to maintaining a comprehensive intellectual knowledge repository in any business.
We need to get past the stigma that it takes time to record information because the time and capital costs are much higher in the long term, when critical information is not saved.
I think that it requires a mental shift in most job functions, so that individuals consider it part of their day to day to record information in real time.
Thanks for the post. We all need to be organised this way. Some times i wish that there could be more than 24 hours in a day circle to clean up all the tasks we are dealing with..
Great article. I identify completely with the proposed situation: too many meetings, too long and few conclusions.
Learn to organize yourself is the first step. Then find an effective method to reduce the need to organize as many meetings.
Personally, I am a supporter of email, a practical and flexible solution
Hey, could not agree more. The fact is meetings become a habit or a solution to a problem that is not well defined. I tend to find trying to block out big amounts of time is tough in my role at the top of the business when I need to do many things every day. I have had some success with the pomodoro technique to block out 25 minute blocks and then have a five minute break. I tend to walk stairs to help counteract the negative effects of sitting at a desk for 10 hours a day as well - two birds with one stone - better health and better concentration and focus.
Concentration though is just a huge problem in the modern world - from twitter to the web in general we have de trained our ability to concentrate. Folks need to learn to concentrate and do things that help with this: meditate, read books not tweets etc.
So, when is our meeting again? ;)
I love the pomodoro technique and implement it myself, particularly on tasks on which I am procrastinating.
Amen to reading more books!
Love your post and the way the workplace is going in terms of meeting-less days. I would go even farther and say that being around others at all during the workday will decrease your productivity. If I had to setup a way for employees to be productive they would have a room to themselves. This allows people the space to think and be productive without distraction. This seems to be only prevalent for upper management in most companies, but I think it should be commonplace for all employees to have a distraction-less work environment.
Really true!To preserve our productivity, we must reclaim your workday. Every worker need time to organize their job, the infographic said it clear.