Albuquerque’s locals and tourists agree, you can’t find a more authentic breakfast in town than at Perea’s New Mexican Restaurant. Yelp reviewers exclaim, "Best green chile ever!!", "Soft, chewy, thick-style homemade flour tortillas soak up all the extra green chili," "My go-to for great huevos rancheros," and "Carne was awesome! Tender, flavorful, HOT!" The descriptions alone are enough to make one salivate, but the Yelp reviews for this gem of an eatery also tell another story — one so heavily spiced with the potential of duplicate listings that it may take the appetite of any hard-working local SEO away:
“Thru all of the location changes, this is a true family restaurant with home cooking.”
“This restaurant for whatever reason, changes locations every couple years or so.”
“They seem to wander from different locations”
“As other reviews have already mentioned, Perea's changes locations periodically (which is puzzling/inconvenient — the only reason they don't get 5 stars)”
“They switch locations every few years and the customers follow this place wherever it goes.”
Reading those, the local SEO sets aside sweet dreams of sopapillas because he very much doubts the accuracy of that last review comment. Are all customers really following this restaurant from place to place, or are visitors (with money to spend) being misdirected to false locations via outdated, inconsistent, and duplicate listings?
The local SEO can’t stand the suspense, so he fires up Moz Check Listing
He types in the most recent name/zip code combo he can find, and up comes:
A total of 2 different names, 3 different phone numbers, and 4 different addresses! In 5 seconds, the local SEO has realized that business listings around the web are likely misdirecting diners left and right, undoubtedly depriving the restaurant of revenue as locals fail to keep up with the inconvenient moves or travelers simply never find the right place at all. Sadly, two of those phone numbers return an out-of-service message, further lessening the chances that patrons will get to enjoy this establishment’s celebrated food. Where is all this bad data coming from?
The local SEO clicks on just the first entry to start gaining clues, and from there, he clicks on the duplicates tab for a detailed, clickable list of duplicates that Check Listing surfaces for that particular location:
From this simple Duplicates interface, you can immediately see that 1 Google My Business listing, 1 Foursquare listing, 3 Facebook Places, 1 Neustar Localeze listing, and 1 YP listing bear further investigation. Clicking the icons takes you right to the sources. You’ve got your clues now, and only need to solve your case. Interested?
The paid version of Moz Local supports your additions of multiple variants of the names, addresses, and phone numbers of clients to help surface further duplicates. Finally, your Moz Local dashboard also enables you to request closure of duplicates on our Direct Network partners. What a relief!
Chances are, most of your clients don’t move locations every couple of years (at least, we hope not!), but should an incoming client alert you to a move they’ve made in the past decade or so, it’s likely that a footprint of their old location still exists on the web. Even if they haven’t moved, they may have changed phone numbers or rebranded, and instead of editing their existing listings to reflect these core data changes, they may have ended up with duplicate listings that are then auto-replicating themselves throughout the ecosystem.
Google and local SEOs share a common emotion about duplicate listings: both feel uneasy about inconsistent data they can’t trust, knowing the potential to misdirect and frustrate human users. Feeling unsettled about duplicates for an incoming client today?
Get your appetite back for powerful local SEO with our free Check Listing tool!
Hi Miriam,
Thanks for another nice article, can you explain the same using an example of a Doctor (it's a client of mine) who practices at multiples locations / hospitals. His timings at different locations are different and but his contact information remains the same.
A to-the-point solution to handle this situation would be much appreciated.
Regards,
Vijay
Hi Vijay!
If the above post doesn't quite meet your client's situation, I recommend starting a thread in our Q&A forum if you are a Moz Pro member. If you are, and can provide full details about your client and ask for advice, our community will gladly provide feedback :)
While I don't have any restaurants as clients I'm always surprised when looking for a nearby restaurant to find the wrong address because of an outdated or erroneous Google/Yelp/Foursquare entry. Such a basic housekeeping item to make sure people who want to get to your place can actually get to your place. Thanks for the heads up on using Moz Local in helping sort this out for potential future clients.
- Carl Kruse
Hey Carl!
So happy if this post was helpful, and it is a total drag to be hungry and end up at the wrong address for a restaurant. The human side of these stories is what really provides a compelling reason for any business owner to stay on top of their citation consistency ... businesses pride themselves on pleasing customers, and having accurate citations has become a core form of customer service. Appreciate your comment!
I have been working with a small restaurant for awhile and have a problem with inconsistent listings.
We use different Google Voice numbers that all route to the same main number so we can track where our calls are coming from, YELP vs Google Places vs Our Website.
How bad is the penalty for different listings hurting us if everything else is the same?
Hey Joe,
Call tracking numbers can be totally fine if implemented in a specific manner. I recommend reading: https://blumenthals.com/blog/2014/11/25/guide-to-us...
If implemented improperly, they don't cause a penalty, per se, but they do degrade the trust Google feels in the data they have about your business, which, in a competitive market, can be detrimental to your rankings. Hopefully reading that post will help you determine whether your strategy is problematic or A-OK.
Thanks for taking the time to respond!
Tell Rand he is in danger of being replaced as my favorite Moz Blogger.
Haha! Thanks, Joe. That's very nice of you to say. :)
Hi Miriam
Fortunately or unfortunately, in Spain the only changes that can have an essential company are "open" and "closed" and rarely change physical location.
But if it must be a brutal change both risk management and telephone as ready for SEO are duplicated and work is less effective. I hope that this tool is a good solution
Hi Luis!
I hope as Moz Local grows, we'll be able to support multiple countries. Each one has its own set of top citations, and like you say, directories in various countries are really different! Thanks for taking the time to read and comment.
Google's 'Possum' update released today was completely aimed at local listings.
It's actually a favorable update for those that have a business address outside of what google considers to be the suburbs borders.
I have dealt with so many clients having duplicate listings of their businesses. Frankly speaking, duplicate listings give me uneasy feeling in my stomach and it become even harder when the clients say that they do not have access to their listings and are unaware about it.
Hi Himanshu!
I know exactly that pit-of-the-stomach feeling you mention. Thank goodness there's a remedy in research and action, but yes, it can be a headache when clients are not in direct control of their listings, can't find their logins, etc. Hang in there and keep up the good work!
Thanks Miriam!
Hi Miriam,
Great insight on how to use Moz local for clients, improve their local listings, keeping the most important people happy, their customers!
I haven't used this feature to date, but I'm going to make a coffee now and get stuck in with a few clients local listings!
Cheers,
Kevin
That's excellent, Kevin! Hope the coffee is good and that your experience with Moz Local is, too! Thanks for taking the time to leave such a nice comment.
Nice, I've been wanting to get into Moz Local more. Thanks!
It means we have to remove duplicate listing.
Have been dealing with a similar situation of countless duplicate listings. Hope there is also something nice coming for the free version of Moz Local :)
Hello Miriam Me es un poco enredado sobre el duplicado de una ficha detallada lista, si usted me podría dar un ejemplo thanks
Hola Omar.
Lo siento. No entiendo que significa "una ficha detallada lista". Puedes explicarme, por favor?