As a data analyst tracking more than 300 websites, the numbers are simply stacked against me. It's hard to give each and every site meaningful attention. Thankfully, the vast majority of these sites don't require active analysis, but I still needed to devise some kind of system that would let me know when something was afoot.
Enter Google Intelligence. One of the fabulous things about Intelligence is that it's a lot more flexible than mere Goal Tracking. Goal tracking has three rigid options and gives you no email love, but Intelligence will send you love notes on just about any condition you can imagine. In lieu of a personal assistant, this lovely little beta is the thing that turns me from a frazzled, overwhelmed lone analyst into an analytics superhero. Well, at least as far as my account managers are concerned anyway. If you're tracking more websites than a single human brain can handle and want to go from zero to hero, the custom alerts described here are a few of the essentials. The numbers and periods should all be adjusted to meet your site's unique needs.
Significant Traffic Drop
If your traffic drops by 50% from the previous month, you definitely want to know about it. I run it as a monthly alert since many of our sites are small enough that traffic is inconsistent from week to week, and with more than 300 clients to track the sheer volume of alerts would be overwhelming, but weekly or daily could easily be appropriate for larger, more consistent sites.
Grab it
Traffic Spikes
Clients don't always run their entire marketing plans by you, but they'll be impressed when you notice that referrals from their local newspaper are suddenly up. We have one client who runs regular Groupons that take their traffic from a couple hundred visitors a day into the thousands. That's good to know, right? Another simply had published a help wanted ad that generated a lot of traffic from applicants who were researching the company. It's a good opportunity to show that you are paying attention and to engage in a little positive reinforcement ("That ad brought you X extra conversions, great job, keep it up!"). It can also be a way to spot trouble. If you use the multiple subdomain code, it is possible to cross-contaminate your sites' data if you're not careful. Such cross-contamination renders as a traffic increase. Yes, we learned that the hard way - and it was a GI alert that brought it to our attention.
Grab it
Significant Drop in Goal Completions
A traffic drop alert isn't going to detect a drop in goal conversions if lack of traffic isn't the problem. This can be a great way to help diagnose broken submission forms, shopping carts, etc. As with the traffic drop alert above, I run this one monthly due to the nature of our clients' sites and to avoid getting overwhelmed with frivolous alerts. You should adjust frequency and percentages to suit your sites. (Note that this alert is built on an advanced segment which combines phone leads with goal completions.)
Grab it
Analytics has flatlined
If nothing else on this list matters to you, grab this one. Most sites will want to run this as a daily alert. It operates on the same principle as the traffic drop alert, but takes the percentage to the extreme. If this one is triggered, it's very likely that something has broken your analytics code. Very handy when you have a lot of cooks in the kitchen and aren't necessarily informed when someone makes change to the site.
Grab it
Spike in Goal Completions
If my goals spike, I want to know. It's not a calamitous event like when they bottom out, but hey, I want to know how it happened! I want to investigate that, and I want whatever caused it to still be fresh in everyone's memories so we can document it accurately and add it to the play book!
Grab it
Significant Drop in Google Referrals
I have two words for you: Farmer Update. The folks at Enrichment Depot posted a "self diagnostic kit" that uses a custom report to check your site for collateral damage, but what if you could automate something that would tell you if you were suddenly negatively impacted by Google's latest shenanigans? This custom alert is based on the premise that if you suddenly drop out of the top Google pages, your Google referrals will also plummet. It starts with an advanced segment that includes only Google referrals, then looks for a 50% drop in visits from that segment. So the next time you wind up on the wrong side of an algo update, or if, heaven forbid, you're penalized out of the blue, Google Intelligence will let you know.
Grab it
Direct Traffic Bounce Rate Over 70%
Sounds awfully obscure, right? But let me tell you, this is a good one. It was inspired by a client who called us in a panic because he thought someone was somehow spamming his site. All of a sudden, direct traffic was sky high and the bounce rate went nuclear - not to mention that the big blue traffic line was skewed beyond all reality. A quick check of the service provider dimension quickly showed that the client himself was the source of all the trouble, and it became clear that somewhere in the setup process we had missed filtering out the client's IP address. He'd gotten the bright idea to set the company's URL as the home page of all the browsers in the office. Long story short, we figured that most people going directly to the site are doing so deliberately and aren't so likely to bounce out, so a high bounce rate could be used as a trigger for further investigation. In the first month we discovered four other clients whose IP filters also were missing, and if anyone else we may have missed gets the "official homepage" idea, we'll catch it early.
Grab it
What are your favorite custom alerts? Please share them in the comments!
If you have AdWords linked up to your GA, I also recommend setting daily or weekly alerts for changes in AdWords spend.
Indeed. I don't personally deal with any PPC on a regular basis, but a few AdWords alerts would be pretty cool for those who do.
Thank you for this. I think Intelligence is one of the most under-rated aspects of Google Analytics, so it's great to see this list of excellent suggestions for alerts to set up. It's also great to see that it is more prominent in the navigation in the new version of GA.
One that I would add is to set up a goal for your 404 page and then set a custom alert for the conversion rate. This is handy for discovering when someone has posted a broken link to your site, so you can try to get it fixed while the link is still new and hot.
Another key strength of Custom Alerts is that GA also provides its suggestions as to what contributed to the change. That aspect of the reports can be extremely illuminating -- it can reveal things that you would never spot just looking at the data yourself because they are buried so deep or are correlations which are really obscure. I find this part of Intelligence even more useful that the emails -- the problem with the emails is that they come very late on the following day in my part of the world (UK).
Anyway -- great to see such an interesting discussion on GA Intelligence. Thank you.
Oh, great idea on the 404 page! I'm not sure about setting it up as a goal, but building it into a content-oriented advanced segment and putting an alert on it for when visits >= 1 is totally something I would do. Granted, my sites are pretty small and I can imagine that the number of alerts this could trigger on larger sites might actually get overwhelming very quickly.
Hi Rebecca, Adding the 404 page as a goal has some extra benefits which I find useful.
For example, you can see the routes which people got to it by looking at the Reverse Goal Path (very handy for internal links). And the reason for using it as a Goal with alerts is that you can set the goal on the basis of changes in the goal conversion rate. So it only fires when you get an unusual spike.
But that's just my preference. I have goals set up for all manner of microconversions as well. GA make goals such a prominent part of all their reporting functions that I tend to go along with this and use them for lots of different purposes.
I suspect different people have very different approaches to using GA. It's a remarkably flexible system.
Excellent post and worthy of the main blog, I say. Even if some of us aren't managing 300 sites at once and currently have the luxury of dutifully checking all of our Analytics every day, surely our goal should be to get to the point where we can't do that, right?
Other things to think about: tracking drastic changes in hits from Bing as well as Google (if your traffic is only about a quarter of Google's anyway, and thus more voliatile, you may want to adjust your alert parameters accordingly), and tracking big increases in referral hits (so you know right away when your link-building strategies took off and that popular blog linked to you)
Regarding customers affecting their own traffic: if a simple IP-Block doesn't work have them install the google analytics blocker addon. Also works for freelancers building on a site and editors working on content.
Thanks for the examples. This is one of those features that I keep half-heartedly exploring but then run out of time and don't set anything useful up. Seeing it in action really helps.
I think a lot of people are in that boat with you. One of the reasons I wrote this one was that I went looking for examples and info on how folks were using it and didn't find much that was useful. It seemed to me that maybe it wasn't being used that widely. I remember Joanna saying at the Mozinar last year that she wasn't too excited about GI at first but that she gradually warmed up to it as she used it more. That was pretty true for me, too. I didn't quite understand all it could do until I started playing with it, and now I wonder how I ever survived without it.
Hi all, I'm working on getting everything updated where possible. It's turning out to be a little more complicated than we originally anticipated thanks to some "improvements" in how Intelligence Alerts work now versus how they worked two years ago, but we're on the case. Stay tuned...
Absolutely great post. I set up the reports and passed it on to a lot of clients who should be aware of their data as well. thank
I do wish the alerts would come in quicker. I get a number of mine 24 hours later.
Thanks for the great post. I get a Google Analytics error message when I click on your alerts. What might cause this? Any idea?
Hmm, I'm not sure. Are you logged in with your GA account when you try it?
Yes I did Rebecca. By the way I am located in Istanbul, Turkey and sometimes I use Turkish version of GA. Does that matter?
Hmm, I have no idea what's happening, then. At any rate, the alerts are pretty easy to build from scratch, too. It's very much like building advanced segments.
Ok thanks, I will give it a try :)
I am also getting errors from the "Grab it" links and I'm in Las Vegas.
FTR, the errors only seemed to be related to ONE of my Analytics accounts. Still don't know what the deal is with that.
lovely!! customized them & using it! Thanks again!
i like google alers. Google supporting lot of website alert tools. thank to you and google also.
Excellent article and thanks for the super easy links to add these alerts! This is really helpful stuff and just made me a bit more relaxed about when bad things happen to my websites.
Keep writing more please!
Great article and very helpful for newbies!!
Thanks! Just set up some alerts. Much Appreciated. Wonderful Post.
I set up most of these rules, plus one more: Visitors : 3000% increase, daily.
I don't know if there's a better way to track it, but I basically am just trying to track if I'm slashdott'ed. Since I run an auto-scaled web farm, I'll at least know when I get the bill! :P
What does a slashdot referral look like? If you want to make it a bit more precise, build an alert onto a segment. If the referral shows up as "slashdot.com", you could build an advanced segment that looks only at traffic referred from slashdot, then apply a visits >= x alert.
Thank you for the great image captions, as well! ;)
Wow - I almost missed that great post!!! Absolutely useful and time saving!!
I just added these on Saturday and they have already paid off today (Monday morning). Awesome tip!
I tried to click the "grab it" links and I am getting errors. Am I doing something wrong?
I'm sorry about that. I recently moved to a new company and the new analyst apparently deleted them. :-(
Very good article, but I get my alerts with one day delay. Today I've got them from the 7th, has anybody a solution for that :) ?
Great articles, also love your humour ;)
Yeps, Rebecca has moved companies...check out her comment..
Great article! Loving getting the reports.
I have been wanting to use the alerts again for a new site, but when I grab them they don't work.
Can you help me?
Alex
looks like the "grab link" doesnt work in the new google analytics?
Hi,
I have found that the custom alerts delivery is really delay as the alerts we gets were actually occurred 2 days ago and I got the email alert after 2 days in the whole month.
I hope the email delivery method will be improve over the time and hopefully the emails alerts intelligence will be more in real time rather than any delay.
Thanks,
Raheel
Very nice posts, Intelligence Events are certainly an extremely helpful but underutilized feature of GA. I had used Intelligence long-ago although tried it once more as of your article. Looks like it got much better.
I have created six custom daily alert and let 's check for it....
1) Landing Page (x) Bounce Rate Increases 20%
2) Campaign Performance Revanue Increase by 15%
3) Campaign Performance Revenue Decrease by 15%
4) Keyword Performance (Visits decrease by 10% for "x" keyword
5) Keyword Performance (Visits increase by 10% for "x" keyword
6) Revenue decrease by 15%
Great analysis Rebecca. Analysis is great way to know hidden facts
I have several websites to manage and keeping an eye on the traffic of each of those sites is a tedious work. But thanks to Rebecca's post here I came to know about the amazing service offered by Google i.e. Google Intelligence. I had never used it before especially since I had not heard about it previously, but not any more. This post has been very helpful in making me understand what Google Intelligence is all about. I just can't wait to use it to know if the rate of traffic has dropped at any of sites.Thanks a lot for this insightful post Rebecca.
Very nice article. I just implemented 4 or 5 of these so thanks very much!! :) - Lance
This could be a really stupid question but should the "case sensitive" check box always be checked when you create an alert or segment?
I love analytics, but it can be overwhelming at times. I regret to admit that I wasn't even aware of these advanced options (if that's the right way to put it).
Many buckets of "thank you's"! ;-)
Gary.
Looks like these can't migrate to the new version of Analytics.....time to start creating them all over!
EDIT: My bad, it's there, just wasn't looking in the right place.
Reading this post, I only have one question: "why didn't I know this already?". Very useful, thank you Moz and thank you Rebecca!
Hi Rebecca,
Thank you so much. The new alert set ups are nice and handy, but in the process of reading your article you solved an even bigger problem for me. Bounce Rate! I had been searching, asking, and scouring the web for reasons why our Bounce Rate was high and why we had bounce rate issues.
I was using the old “my car won’t start, so I took apart the engine only to find that my battery was dead” :-) theory.
But you just answered it, Homepage, people not just the company but people outside the company and around the country that use a site for their homepage can greatly influence the bounce rate. Beautiful!
Thanks
-Cap
Great post. Thanks for sharing.
I setup some custom alerts, and they worked great, but after 17 days, they stopped.
I can still see the alerts in the "Intelligence" tab, but I'm now getting a message that says "There are no custom alerts for this date range."
I don't see anywhere that I can set a date range for the custom alerts.
Do they only work for a certain amount of time? Do I need to reactivate them somehow?
Thanks for your assistance.
I'm rather perplexed by that myself. They should be good for all time, unless Google Analytics changed something? Hmm.
I am not sure where bookmarks come in to the search algoritms. I am gonna book mark and uses this post a lot!
Thanks!
A note for those who want to use these on small websites: You might start noticing referrals from a forex-oriented bit.ly link and a site called golbnet. These are referral spam and not actual visits. When you're tracking spikes and drops on low traffic sites (and by low I mean fewer than 10 visits per week), they can trigger a lot of false alarms. Techhacking has a great article about how to filter out referral spam. Alternatively, you can build a segment that excludes them and build your spike and drop alerts onto that segment.
I don't use Alerts just because of the market I am into (a lot of spam referrals).I will try the segmentation part suggested - thanks for that !
Rebecca, thank you so much! This is a fabulous post and the links to the reports make you my favourite blogger this year, if not ever.
From now on, I'm not simply going to cope, I'm going to look awersome. You are brilliant!
Aww, thanks! I dunno about brilliant, but it did seem to me like there must not be too many people using GI since I couldn't find much info when I was researching it. If you're familiar with advanced segments, then GI is a snap.
Nice article! Just set them up now. Looked at it in the past, but not in this way. I think it's great.
Thanks, Rebecca. Great post!
I really appreciated the "Grab It" links you thoughtfully provided.
I really liked these tips, Rebecca! Some alerts are going to help me a lot!
Great job and thanks for sharing! =)
Interesting Post! Through I didn’t use it as I am working for an Inhouse company so not much number of website are there with me but yes I cannot forget the time when I was working in an agency a while back. This email alert can save you from the disasters…
I remember when something happen in the website that break the Google Analytics code and it stop tracking the traffic coming in to the website (It seriously happens when there are several players playing on the same pitch).
On the other hand some time due to the changes that is not in your control (Google Algorithm changes) the fluctuation (either positive or negative) can detected on the earlier stage and strategies can be plan accordingly.
Great Article once again!
Excellent article! Implementing some of these custom alerts right away.
First of all, a great post to help open people's eyes to using alerts in GA. Second, kudos to you for adding links so people can grab the alerts...a nice touch, especially for those unfamiliar with this topic.
It's great to be able to segment traffic to Custom Segments to allow for tracking specific campaigns based on parameters. It's a very nice way to be alerted to affiliate activity that is...questionable...and driving loads of traffic (good? bad?).
Very cool of you to provide the Alert right there, already set up. Thanks!
Thanks!
By the way, did I mention that GI alerts are sharable like advanced segments? Just one more reason why they are made of awesome.
Fantastic article! I look forward to following the alerts.
Quick question - I think the "Grab It" link for "Significant Drop in Google Referrals" isn't setup properly as there isn't anyting specific set in its Source.
It's done in two steps. First you need an advanced segment which includes only traffic from Google. Then apply the alert just to that particular segment.
To make it easier - here's a link to an advanced segment which will show only Google Organic Traffic.
Thank you! I responded to this from home last night. Was planning to share it this morning, but you beat me to it.
Very thoughtful link! Thanks a lot!
Appreciate the article, it was not only a good reminder of the intelligence reports feature I forget to use over and over, but some ways to actually make use of it!
Excellent post Rebecca!
I've always been wondering what the best way to take advantage of the GI in Analytics and now you've illustrated it for everyone and some of the comments have expanded upon it.
Thanks again!
Chris
PS. Any chance your company in Golden is hiring? Just curious... would be great to work with, what seems like, a talented group as you've demonstrated in your well-written post. ;-)
These are great! Thanks for taking the time to share these. I added most of them to my account! Now I can sleep soundly :-)
Great ideas, didn't know about this tool yet in GA. Big help!
Beautiful.
I must confess, in the past I've not been very good at automating these things. I for one, promise to myself that I will from now on.
Delegate to the computer what you can.
Yeah, i wasn't the most intersted in this article when i first saw it posted on the front page(sorry) but after reading it i'm kicking myself for not being one of the first to read it. It's well written, but better then that it's got a ton of useful information that I need to implement in my own analytics.
Do you have to set these alerts up for each website you're tracking, or each account? I can't imagine you did this 300 x 7 times.
Edit: Thumbs up for setting the alersts via a link so easy a monkey could do it. I see that you can put these on each individual profile! Man, the only complaint i have is i would have made each "Grab it" open in a new window.
Thanks! I'm definitely not copying them into a zillion accounts. I've got things set up so that while each client's account is separate, we still maintain a universal admin account with access to everyone, so when I set up a new alert I'm doing it in that admin account and using the option to apply to other profiles. Granted, it's an ungodly amount of time spent clicking tiny buttons (and imagine that most of those 300 accounts have multiple profiles in them), so one of my biggest GA wishlist items is a "select all" button for alerts and segments.
P.S. Right click/copy link ;-)
Well as a young tech-savvy person I just middle mouse clicked each link, it was more for the benefit for the type of demographic that uses I.E as their main browser.
Great Tips, I use couple of analytics alert for my blog, the one which shows me rise & drop in traffic. If you really want to digg more into analytics I suggest you read Avinash Kausik Blog, he has shared many great tips on using analytics more effectively.
Great stuff Rebecca - I love an article that inspires me and the people I help with this stuff to action, and your inclusion of Grab it links makes this so much more likely.
Bug?
I noticed that the "Grab it" link for "Significant Drop in Goal Completions" seems to be incorrectly set up (I get drop in "Visitors" rather than "Goal Conversions" so folks may need to adjust this.
Same goes for "Spike in Goal Completions". Seems like "Visitors" is being used in several cases where it should be something else, so I recommend folks check any "Grab it" set-ups before sitting back and waiting for these alerts to do the work!
Question: what should the conversion setting be for checking Google referrals. For me it is set to "Visitors" (again!) but I can't find anything about Google referrals - does this need something else setting up first?
Mark (in London)
Wow. Great and quick resource on Alerts. I have actually attempted SOME but these actually do hat I was looking for. I even used your templates to build reports on specific phrases v landing pages/conversions that I have been targeting.
But as a side question, do you use the same generics for all of your clienys or add aditionnal metric in order to analyze specific traffic sources?
Wow. Another timely post. Seomoz must have cameras planted in our office and know exactly what we need to help us along.
Just this afternoon we discovered a client that had flatlined their goals near the begining of March. Due to the nature of their business they average a little less than one conversion per day. But it has been flatlined for almost 2 weeks now. After some research we discovered that a change had been made to a URL rewrite on completion of the form and the page was not redirecting to the proper confirmation page (it was displaying a portion of the rewrite code as text instead).
If we had your GI alert set to weekly, we could have caught this sooner.
I guess I know what I will be doing tomorrow.
Thanks!
Rebecca,
Thanks for taking some time giving us those great tips !
The "Grab it links" as many already said so, are just perfec !
Now, we "analytics so called ninjas" won't have any excuses for not using GA alerts !
Also, to complete your post, I would probably had some alerts for targeted and non-brand keywords !
Thanks again !
Alex.
hello rebecca.
It is a nice topic. Sure there are a lot of things to learn. i am not much into google analytics at the moment because i do not have enough traffic on my website that i need to monitor but i did take a lesson from it. I excluded my ip address from the report. Also now i know how to check for organic traffic because that is what i am interested in at the moment.
Thank you for the post
Thank you for sharing that Rebecca! It was very helpful to me too. I have a question not so in topic but - what kind of monitoring software under GPL do you recomend for monitoring server protocols activity (HTTP, FTP, etc.) , services (Apache, MySQL, etc.) and CPU time, used memory? Some people have recomend me Zabbix or Pandora...
Thanks again! :o)
Hey Rebecca!
Thank you for the awesome post and all those "Grab it" links.
Now I'm really motivated to go and explore GA from start to finish and become a ninja too :)